Lexus of Northborough

It was not even about buying a LEXUS... yet Although I reside in western Mass., sales rep Dave Mack was so open and responsive re options for selling my vehicle that I drove to Northborough to Although I reside in western Mass., sales rep Dave Mack was so open and responsive re options for selling my vehicle that I drove to Northborough to sell it to this dealership. I told him that, although I had never had interest in purchasing a Lexus before, with this kind of communication and service he very well may have convinced me to take a look at LEXUS of Northborough next time I’m purchasing a new vehicle! More

Outstanding service We can only use superlatives to recommend Mansi Chury as a sales representative. She was professional and friendly and provided excellent service. She We can only use superlatives to recommend Mansi Chury as a sales representative. She was professional and friendly and provided excellent service. She even made a follow-up call to find out if we were having any problems. More

Professional and Stress Free My experience in purchasing a pre-owned certified vehicle at Lexus of Northborough was tops. The staff was knowledgeable and professional and working My experience in purchasing a pre-owned certified vehicle at Lexus of Northborough was tops. The staff was knowledgeable and professional and working with them was stress free. There were no games and no pressure, just a group of true professionals trying to meet our mutual goal of putting me in a great car at a reasonable price. When the deal was done I feel very sure that I received a very fair price on a the car that I wanted. More

Exceptional ! Overall excellent experience from beginning to end: from the first impression in the showroom (elegant, clean, friendly reception and even a well stoc Overall excellent experience from beginning to end: from the first impression in the showroom (elegant, clean, friendly reception and even a well stocked complimentary snack bar), through the sales process with Eli (who was extremely polite, professional, knowledgeable and yet low pressure) to the financial closure with Chris, where he met our budget and offered us additional savings on maintenance. This is our first lease and Eli guided us smoothly through the process, answered all of our questions, and at delivery, gave us whatever time we needed to navigate us through the electronics. Very happy with our choice of dealership and even happier with our choice of car; would highly recommend both. More

MichaelMacDonald our sales rep was A+ We showed up at the dealership armed with five other test drives. Acura, Mercedes and BMW. None of the cars or agents stood out. Michael patiently We showed up at the dealership armed with five other test drives. Acura, Mercedes and BMW. None of the cars or agents stood out. Michael patiently showed us a beautiful Lexus and then had us compare it to another SUV on the lot which we wound up buying. His patience, knowledge and good nature were what helped us take the time and make the effort to select the car we wanted. Michael was key. More

Great experince I would like to thank the whole staff for such an amazing experience at Lexus of Northborough, there attention to detail and honesty was greatly appre I would like to thank the whole staff for such an amazing experience at Lexus of Northborough, there attention to detail and honesty was greatly appreciated. More

Buyer experience Purchased used vehicle from dealership and couldn't of had a better experience. Salesman Ashraf Hassan was excellent, low pressure, very attentive a Purchased used vehicle from dealership and couldn't of had a better experience. Salesman Ashraf Hassan was excellent, low pressure, very attentive and extremely helpful. Very satisfied with my experience would buy from them again and would highly recommend them to anyone looking to buy a car. More

Smooth buying experience We came into the Lexus dealership looking for a gently used Lexus IS 250. Val greeted us warmly and after listening to our wishes, quickly offered tw We came into the Lexus dealership looking for a gently used Lexus IS 250. Val greeted us warmly and after listening to our wishes, quickly offered two cars for us to drive and compare. He was very knowledgeable about the cars and honestly described the features available. He also shared the benefits of buying a car at this dealership. The service loaners will be quite a time saver for us. Having a car to trade, within about 20 minutes, an offer was made and then, after meeting with Anthony, the manager, more generous offer from another dealership was matched. Came home very satisfied with the car purchased for the price paid. Thank you very much, Val, for your professionalism and calm demeanor. The most pleasant aspect of this transaction was the lack of high-pressure sales tactics. Laure C More

Great car, great price, great people Anthony, Mike, Kevin, and Chris were able to get me the right car for a great price and made the process absolutely seamless. Regardless of my busy sc Anthony, Mike, Kevin, and Chris were able to get me the right car for a great price and made the process absolutely seamless. Regardless of my busy schedule, Anthony and Mike ensured that I’d get my vehicle ASAP, even if that meant they had to bring it to me. I ended up driving it off the lot my first visit, exceeding my expectations. Kevin and Chris were friendly, easy going, and professional, which also contributed to the pleasant and low pressure experience. The whole process involved only a couple of phone calls and a short visit to the dealership. No other dealership in Mass, CT, or RI came close to this exceptional service, and more importantly, they didn’t come close to the price. More

Great experience, start to finish. Anthony carlino and Kevin McHale were great to deal with and amongst the best car dealership professionals I've dealt with to date. I would highly re Anthony carlino and Kevin McHale were great to deal with and amongst the best car dealership professionals I've dealt with to date. I would highly recommend them without hesitation. More