Lexus of Northborough

Couldn't be happier!! From the moment you walk through the door, you are swept away by the beauty of the place, the delicious muffins, freshly baked cookies eaten on sumpt From the moment you walk through the door, you are swept away by the beauty of the place, the delicious muffins, freshly baked cookies eaten on sumptuous leather chairs amidst a totally relaxed tranquil atmosphere. What took it to an even greater level was the courteous professionalism extended by our representative, Darryl Newman. The guy was just so genuine and considerate of our needs and made what I generally regard as an unenjoyable experience, buying a used car, a most delightful one indeed. My wife and I came away wishing he was our next door neighbor. great job and thank you, Darryl!! More

Good customer service during a tough time We were in an situation where we expected our old Lexus to last us another few years, but suddenly needed a major repair. We decided that we were bet We were in an situation where we expected our old Lexus to last us another few years, but suddenly needed a major repair. We decided that we were better off with a new car as opposed to spending a lot of money on the old one, which was not running. So we weren't the happiest of buyers, but decided to stick with Lexus, and I would say that the salesmen that we dealt with, Darryl Newman and Joe Steele (who we did the deal with), were professional, courteous, respectful, and helpful. Overall I'd say we had a good experience with everyone we came across and would also say the finance manager was very good. So far we're very happy with our L-Certified IS ... More

Quick and easy I had a price point in mind and within an hour or so we had a deal. Darryl was very accommodating and explained everything about the vehicle I needed. I had a price point in mind and within an hour or so we had a deal. Darryl was very accommodating and explained everything about the vehicle I needed. The finance manager was also very helpful! Within 48 hours of calling I had a new car! More

Impressive operation - hadn't expected to buy. I visited this dealership after looking at some of their L Certified pre-owned vehicles online. Their pricing seemed aggressive and the selection was I visited this dealership after looking at some of their L Certified pre-owned vehicles online. Their pricing seemed aggressive and the selection was strong. I typically dread the car buying process as I always feel that I get double-talked and confused into paying more than I should. We stopped in just to take a look at the used inventory and ended up buying the same day. The salesman and Business Manager worked with us to get to a number that was fair and reasonable for both parties. The dealership is large, modern, clean and bustling with activity. The fact that so many other people were there doing business lead me to believe this was a reputable business. More

Exceeded my expectations I have purchased 5 vehicles, at different places, and purchasing my vehicle at this dealership was the best experience I have had. Everyone I had the I have purchased 5 vehicles, at different places, and purchasing my vehicle at this dealership was the best experience I have had. Everyone I had the pleasure of interacting with was nice and very accommodating. I left satisfied and would recommend this dealership to anyone in the market for a vehicle. More

Was looking for another acura. Fred the sales person sold me Customer service...it's what it's all about. I work in health care...I understand it very well...and Lexus has it mastered..it in all aspects. A satis Customer service...it's what it's all about. I work in health care...I understand it very well...and Lexus has it mastered..it in all aspects. A satisfied customer will always return. I know I will More

Wonderful experience We purchased our first Lexus car from the Lexus of Northborough dealership, and were extremely impressed by their professionalism and friendliness. I We purchased our first Lexus car from the Lexus of Northborough dealership, and were extremely impressed by their professionalism and friendliness. I found them to be good listeners, knowledgeable and very patient about answering our questions. We visited a few other car dealerships just prior to visiting Lexus of Northborough and can state that this dealership was by far our best experience. Keep up the good work! More

It was awesome. Darryl was extremely knowledgeable about everything related to my RX 350 and was extremely helpful in getting my trade in the most value possible, it Darryl was extremely knowledgeable about everything related to my RX 350 and was extremely helpful in getting my trade in the most value possible, it was a great experience. More

New car Came in to look at cars and right away we were greated with smiles and complimentary snacks. All of the people we met were friendly and accomodating. Came in to look at cars and right away we were greated with smiles and complimentary snacks. All of the people we met were friendly and accomodating. More

New Car, New Me! Darryl was helpful and knowledgeable in assisting me in purchasing a new ES350, answering every one of my questions and exceeding all of my expectatio Darryl was helpful and knowledgeable in assisting me in purchasing a new ES350, answering every one of my questions and exceeding all of my expectations. More