Lexus of Northborough

Great experience at Lexus of Northborough. This review comes a few years late but just found out about this site. Back in 2019 I purchased a GS350 from Lexus of Northborough and the experien This review comes a few years late but just found out about this site. Back in 2019 I purchased a GS350 from Lexus of Northborough and the experience was great. Between Fred my sales rep and Noah the transaction went very smooth. I keep visiting Lexus of Northborough for regular service and Mike Olson is my service rep who does a great job. I think I'm due for a new car soon and should visit them again... Great experience overall 10/10 . More

Good service, friendly , clean and organized, parts and labor charged acceptable, location easy to look for. labor charged acceptable, location easy to look for. More

Per usual, They treated me like royalty. They always do but I appreciate it anew each and every time. Michal Olson has been my lead technician the last few times I have been in and he is a They always do but I appreciate it anew each and every time. Michal Olson has been my lead technician the last few times I have been in and he is a pros pro! Fantastic experience ! More

Excellent service, excellent service, did I say that already? It's just they're that excellent with their service on works as well as client care. already? It's just they're that excellent with their service on works as well as client care. More

Great service and excellent staff at all levels when dealing with them in the dealership dealing with them in the dealership More

Always welcoming and professional staff! I got my car business done with good advice and no pressure. I’m sure I’ll come back for my next Lexus car. Awesome service! I got my car business done with good advice and no pressure. I’m sure I’ll come back for my next Lexus car. Awesome service! More

Service department is newly renovated, with a super- comfortable waiting area, which becomes my office while I am waiting. In fact, i always prefer to wait there, instead of using a loaner car. I just l comfortable waiting area, which becomes my office while I am waiting. In fact, i always prefer to wait there, instead of using a loaner car. I just love it there! And I enjoy their complementary coffee, of note. My service adviser Keisha Cornelio is super nice, super helpful, and I am always happy to see her - it feels like she is my friend now. When I schedule my maintenance appointment, I make sure it is with Keisha. I highly recommend this business. Never ever had any problems - I have been using their services since May 2021. Elena More

!0 out of 10. This was our first time for service after the purchase offer NX 300H. Our service advisor was excellent as was the service itself and the delivery and pickup of the loaner. We were kept well the purchase offer NX 300H. Our service advisor was excellent as was the service itself and the delivery and pickup of the loaner. We were kept well informed along the way which was also greatly appreciated. More

The service was satisfied by Eddie Aldrich, he was very pleasant and friendly. I don’t mind to have Eddie again for the next visit or repeatedly. His words were promised as he mentioned by 2 1/2 hours for pleasant and friendly. I don’t mind to have Eddie again for the next visit or repeatedly. His words were promised as he mentioned by 2 1/2 hours for the service were done. I would like to be somewhere else for 2 1/2 hours instead of sitting around. Unfortunately, they only take customers locally around westborough, Northborough, southborough. I was bummed out when I found that I can’t be at a certain place where they can dropped me off. Overall I was happy with Eddie with his work ethic and timing. More

I completely trust this dealer will do the right things when servicing my car and not overdo it. Pricing is fair too. I cannot say the same thing for other dealers. when servicing my car and not overdo it. Pricing is fair too. I cannot say the same thing for other dealers. More