Lexus of Northborough

Great jpb Great personal and couldn't ask for a better salesman then William Hirschman. He went above and beyond to make sure that we were well taken care of. Great personal and couldn't ask for a better salesman then William Hirschman. He went above and beyond to make sure that we were well taken care of. If I were to purchase another Lexus he is the person I want to deal with. All personal were very friendly and helpful. More

Always Excellent Service and Sales My experiences over the past 6 years with the Lexus of Northborough Service Team have always been highly positive, but last week they outdid themselve My experiences over the past 6 years with the Lexus of Northborough Service Team have always been highly positive, but last week they outdid themselves. Late Friday afternoon I stopped by to ask if anything could be done about the deep scratch someone had put in my 2-week-old 2016 NX 200t. I fully expected to make an appointment for the following week, but despite being very busy, Service Advisor Jerry Flynn whisked my car into the shop where the mechanics worked miracles on that ugly scratch. Once again their professionalism and customer service exceeded my highest expectations. I'd also enthusiastically recommend Salesman Darryl Newman who is always cheerful, helpful and actually makes the purchase process a pleasure. More

"Above and Beyond" I brought my car in for service at 6:30 pm on Monday February 15. Jerry Flynn was my advisor. He had a mechanic check my car and discovered it would t I brought my car in for service at 6:30 pm on Monday February 15. Jerry Flynn was my advisor. He had a mechanic check my car and discovered it would take more than an hour and a half. He offered me a loaner and said since Tuesday was his day off, another advisor would be in touch with me. On Tuesday morning, I received a call from Jerry telling me my car was ready. When I asked if it wasn't his day off, he replied, "Yes, but I wanted to follow through on your service." In this day and age, this is highly unusual. You are indeed fortunate to have Jerry Flynn as the voice of Lexus service. Kudos to both. More

Elite experience Pleasant experience throughout. Friendly knowledgeable staff. Highly recommend this dealership! Great atmosphere and customer service. From sales to f Pleasant experience throughout. Friendly knowledgeable staff. Highly recommend this dealership! Great atmosphere and customer service. From sales to finance was a smooth transition. Even the Internet sales manager was helpful. More

Unbeatable Customer Service! I planned to test drive several different SUVs last week. My college-aged daughter and number one critic was on vacation and decided to join me. We I planned to test drive several different SUVs last week. My college-aged daughter and number one critic was on vacation and decided to join me. We were both overwhelmed by the incredible service at Lexus of Northborough. Darryl greeted us in the parking lot and immediately put us at ease by listening to what we were looking for. When we got home and told my husband about our car search, it was my daughter who said - "we have to get the Lexus" they were so nice. I couldn't agree more. When I returned the following day to seal the deal, Darryl had all of the paperwork organized and ready to go. He introduced me to Val who showed me how to operate every option in the GX460. Val was so patient and kind - thank you!!! More

Quality and Personable service from Darryl Newman Darryl was professional & personable on my visit to Lexus recently. He helped my sale be easy and without issues which was awesome!Definately will st Darryl was professional & personable on my visit to Lexus recently. He helped my sale be easy and without issues which was awesome!Definately will stick with Lexus & Darryl for future purchases! More

Excellent Experience-highly Recommend Darryl Newman Worked with Darryl and will work with him again. My family has purchased a number of vehicles through Darryl and every time has been a stress free exp Worked with Darryl and will work with him again. My family has purchased a number of vehicles through Darryl and every time has been a stress free experience. Highly Recommend not only lexus of Northborough but also working with Darryl Newman. More

Straight forward and professional experience I had been planning to upgrade my wife's SUV but like most people I dread the typical car shopping experience. The process tends to be very long and I had been planning to upgrade my wife's SUV but like most people I dread the typical car shopping experience. The process tends to be very long and tedious when sitting through the barrage of typical questions like…. "How much do you want your payments to be?", "How long do you want to finance for?", "How much of a down payment will you pay?", "How much do you expect for your trade in?", ect…. The constant back and forth gets ridiculous when all I want is straight forward information so I can make an informed decision. I finally picked a free weekend to do the shopping (the Patriots bye week) and visited 2 local dealerships on Saturday. At each dealership I experienced the typical waiting game, received nothing but unanswered questions and after many hours eventually left without coming close to making a deal. After regrouping on that night I decided to visit Lexus of Northborough on Sunday. It was raining hard on Sunday which I figured wasn't the best weather for car shopping but decided to go anyway. When my wife and I arrived it was pouring rain so we quickly made our way into the show room. We were promptly greeted by Darryl and he brought us into an office to dry off. At this point Darryl's calm professional demeanor had already made us comfortable and he appeared to be the type of person that would be great to work with. After showing us to all of the complimentary refreshments we sat and discussed what we we were looking for and what we would be trading in, ect… Darryl had a pre-owned SUV that we had interest in which he had brought to front of the building out of the rain so that we could look through it before taking it for a test drive. The SUV was in perfect condition, and the test drive went great. Once back at the dealership we had a very straight forward conversation with Darryl about the vehicle and moved the process forward into closing the deal. This was the best part of the overall experience. We briefly discussed the price of the vehicle, what the dealership wanted to offer for our trade, and what we expected to get for it. We talked numbers very briefly and Darryl completely understood what we were looking for. He stepped into a managers office for just a minute or 2 before returning with exactly what we were hoping for. There was no back and forth, none of the typical questions trying to pry information out of you, and certainly none of the typical waiting game. Darryl is a true sales professional that is able to read his customers and provide them with the information that they need to come to a decision they are comfortable with. He was able to clearly answer any questions and had an excellent understanding of the vehicles that were available. The overall experience working with Darryl was extremely refreshing and the by far the best car buying experience that I have had. I would highly recommend Darryl and the team at Lexus of Northborough to anyone looking for a smooth car shopping experience. More

Top notch car buying experience Purchased my first lexus last month. The sales team was knowledgable, friendly, and went right to the best deal in 5 minutes flat. The car? What can I Purchased my first lexus last month. The sales team was knowledgable, friendly, and went right to the best deal in 5 minutes flat. The car? What can I say, it's a lexus! It's mint! Thanks gang. Chris S More