Lexus of Northborough

Elite experience Pleasant experience throughout. Friendly knowledgeable staff. Highly recommend this dealership! Great atmosphere and customer service. From sales to f Pleasant experience throughout. Friendly knowledgeable staff. Highly recommend this dealership! Great atmosphere and customer service. From sales to finance was a smooth transition. Even the Internet sales manager was helpful. More

Unbeatable Customer Service! I planned to test drive several different SUVs last week. My college-aged daughter and number one critic was on vacation and decided to join me. We I planned to test drive several different SUVs last week. My college-aged daughter and number one critic was on vacation and decided to join me. We were both overwhelmed by the incredible service at Lexus of Northborough. Darryl greeted us in the parking lot and immediately put us at ease by listening to what we were looking for. When we got home and told my husband about our car search, it was my daughter who said - "we have to get the Lexus" they were so nice. I couldn't agree more. When I returned the following day to seal the deal, Darryl had all of the paperwork organized and ready to go. He introduced me to Val who showed me how to operate every option in the GX460. Val was so patient and kind - thank you!!! More

Quality and Personable service from Darryl Newman Darryl was professional & personable on my visit to Lexus recently. He helped my sale be easy and without issues which was awesome!Definately will st Darryl was professional & personable on my visit to Lexus recently. He helped my sale be easy and without issues which was awesome!Definately will stick with Lexus & Darryl for future purchases! More

Excellent Experience-highly Recommend Darryl Newman Worked with Darryl and will work with him again. My family has purchased a number of vehicles through Darryl and every time has been a stress free exp Worked with Darryl and will work with him again. My family has purchased a number of vehicles through Darryl and every time has been a stress free experience. Highly Recommend not only lexus of Northborough but also working with Darryl Newman. More

Straight forward and professional experience I had been planning to upgrade my wife's SUV but like most people I dread the typical car shopping experience. The process tends to be very long and I had been planning to upgrade my wife's SUV but like most people I dread the typical car shopping experience. The process tends to be very long and tedious when sitting through the barrage of typical questions like…. "How much do you want your payments to be?", "How long do you want to finance for?", "How much of a down payment will you pay?", "How much do you expect for your trade in?", ect…. The constant back and forth gets ridiculous when all I want is straight forward information so I can make an informed decision. I finally picked a free weekend to do the shopping (the Patriots bye week) and visited 2 local dealerships on Saturday. At each dealership I experienced the typical waiting game, received nothing but unanswered questions and after many hours eventually left without coming close to making a deal. After regrouping on that night I decided to visit Lexus of Northborough on Sunday. It was raining hard on Sunday which I figured wasn't the best weather for car shopping but decided to go anyway. When my wife and I arrived it was pouring rain so we quickly made our way into the show room. We were promptly greeted by Darryl and he brought us into an office to dry off. At this point Darryl's calm professional demeanor had already made us comfortable and he appeared to be the type of person that would be great to work with. After showing us to all of the complimentary refreshments we sat and discussed what we we were looking for and what we would be trading in, ect… Darryl had a pre-owned SUV that we had interest in which he had brought to front of the building out of the rain so that we could look through it before taking it for a test drive. The SUV was in perfect condition, and the test drive went great. Once back at the dealership we had a very straight forward conversation with Darryl about the vehicle and moved the process forward into closing the deal. This was the best part of the overall experience. We briefly discussed the price of the vehicle, what the dealership wanted to offer for our trade, and what we expected to get for it. We talked numbers very briefly and Darryl completely understood what we were looking for. He stepped into a managers office for just a minute or 2 before returning with exactly what we were hoping for. There was no back and forth, none of the typical questions trying to pry information out of you, and certainly none of the typical waiting game. Darryl is a true sales professional that is able to read his customers and provide them with the information that they need to come to a decision they are comfortable with. He was able to clearly answer any questions and had an excellent understanding of the vehicles that were available. The overall experience working with Darryl was extremely refreshing and the by far the best car buying experience that I have had. I would highly recommend Darryl and the team at Lexus of Northborough to anyone looking for a smooth car shopping experience. More

Top notch car buying experience Purchased my first lexus last month. The sales team was knowledgable, friendly, and went right to the best deal in 5 minutes flat. The car? What can I Purchased my first lexus last month. The sales team was knowledgable, friendly, and went right to the best deal in 5 minutes flat. The car? What can I say, it's a lexus! It's mint! Thanks gang. Chris S More

Outstanding Service Drove in with a tire pressure issue without an appointment.on a holiday weekend. Was taken care of immediately by the friendliest service rep ever.(T Drove in with a tire pressure issue without an appointment.on a holiday weekend. Was taken care of immediately by the friendliest service rep ever.(Thank-you Jerry Flynn!) Not only did he take care of my tire but also loaned me his personal cell phone charger so I could take care of personal business while waiting in a very comfortable "Lexus Lounge!" The staff in Northborough are all so very friendly and accommodating from the girls at the desk to the attendants who drive up my washed and vacuumed car- I can not say enough good about this dealership and their service is simply the best in the area. We are lucky to have you Lexus of Northborough!!! THANK YOU for always being available to me!!! More

Joey and John rule Joey and John have been very responsive/helpful throughout my entire process thus far. I would give them 5/5 stars. Would highly recommend them. Joey and John have been very responsive/helpful throughout my entire process thus far. I would give them 5/5 stars. Would highly recommend them. More

Very straight forward as always Good experience, knowledgable sales, good service area and techs, no long procrastinated negotiations to get to a good deal. This is my 4th car from t Good experience, knowledgable sales, good service area and techs, no long procrastinated negotiations to get to a good deal. This is my 4th car from this dealership. More