Lexus of Northborough

Excellent salesperson diligence Griffith uncovered my vehicle needs and we identified the perfect Lexus for me. I couldn't pull the trigger on a new one but he stayed in touch with Griffith uncovered my vehicle needs and we identified the perfect Lexus for me. I couldn't pull the trigger on a new one but he stayed in touch with me in the following weeks via pleasant "check in" texts, calls and emails. The perfect pre-owned came in and he contacted me right away. We completed the sale in 72hrs. Thank you Griffith! More

Good Experience Again Went to this dealership to consider a used Lexus. Although I wound up purchasing from a competing dealer with a larger available inventory, my wife a Went to this dealership to consider a used Lexus. Although I wound up purchasing from a competing dealer with a larger available inventory, my wife and I were well treated by Shannon Steward at Lexus of Northborough. Though the ideal car was not available to us when we visited, Shannon stayed in email contact with us on a regular basis as she monitored the dealer's used inventory to locate the ideal vehicle for us. Felt bad that we couldn't ultimately do business. More

Positive experience! John was super to deal with. He knows his product inside and out. No pressure to buy even though month end. I would recommend John as the salesman John was super to deal with. He knows his product inside and out. No pressure to buy even though month end. I would recommend John as the salesman to deal with. Other staff members were friendly and easy to deal with. No additional grey hair to deal with from buying from this dealership. Quality all around. More

Great dealership!!! I will start off by saying Fred our salesperson was great we have now purchased one new and one used lexus vehicles from him every part of the sales w I will start off by saying Fred our salesperson was great we have now purchased one new and one used lexus vehicles from him every part of the sales were smooth and easy. The dealership is immaculate inside and out. The general sales manager, sales manager and F&I manager are all fantastic as well they will earn your business and respect with courtesy and professionalism. 5 stars for all in this dealership! Thank you the Morris family More

Great Experience My wife and I visited Lexus of Northborough, and the experience was great. We were fortunate to have John LaBruzzo as our salesman. John was My wife and I visited Lexus of Northborough, and the experience was great. We were fortunate to have John LaBruzzo as our salesman. John was patient and explained all of the options on the car. He was very concerned about listening to what we wanted rather than just trying to sell us the car that he wanted to sell. He is a gentleman and a very caring person, who does put the customer first. . We bought a new Lexus ES 350, and we are very pleased with the car. During the purchase, John gave us his cell, and I have called him several times with questions. He always answers us promptly. One day he was on his day off, but he called back anyway. That is the type of person he is. I strongly recommend Lexus of Northborough and their wonderful salesman John LaBruzzo. I also applaud the efforts of Kevin McHale the business manager who guided us through the actual purchase in a helpful and professional manner. More

Excellent service. As soon has I enter the parking lot in Lexus of Northborough, I was greeted with the most friendly and wonderful person name John. My experience with As soon has I enter the parking lot in Lexus of Northborough, I was greeted with the most friendly and wonderful person name John. My experience with this dealer was amazing, I recommended to everyone. They made my day thank u so much. More

Buyer Be Aware -Best Dealership Ever! Tony Bruno and Mitch Cook (the owner) are so awesome! They go above and beyond to help the customer. They are so polite to customers. They treat you l Tony Bruno and Mitch Cook (the owner) are so awesome! They go above and beyond to help the customer. They are so polite to customers. They treat you like family. I've never had such an amazing experience at a dealership!! This dealership would do anything to make a customer happy. Best Lexus in the country!!! More

Wonderful experience from start to finish We purchased a pre-owned vehicle from Lexus of Northborough and had a great experience. It wasn't a Lexus but John was well informed about the vehicl We purchased a pre-owned vehicle from Lexus of Northborough and had a great experience. It wasn't a Lexus but John was well informed about the vehicle specs and was extremely helpful. I would recommend this dealership and John to anyone who is not looking for the typical used car experience. More

Again, great service experience with Lexus of Northborough! The terrible winter blew my rear shocks out and I brought my vehicle to Lexus of Northborough to inspect and repair along with some other maintenance The terrible winter blew my rear shocks out and I brought my vehicle to Lexus of Northborough to inspect and repair along with some other maintenance items. After my first experience working with Jerry Flynn, I made sure to set up an appt. with him directly to handle. I very much appreciate the consistency of his great customer service, good communication and detailed diagnosis. While he works for Lexus, he really does also work for the customer and works to develop trust and an enhanced relationship and experience, which is one of the main reasons why I came back to work with Lexus of Northborough and Jerry. The mechanic that worked on my car (Chung) also did an amazing and meticulous job of analysis and work to ensure my vehicle got back on the road in top notch Lexus shape. Overall, I again had an exceptional service experience. Thank you Jerry and team. More

Wonderful Experience at LEXUS of NORTHBOROUGH I just recently purchased a vehicle here and my experience with the dealership and staff was great! Big kudos to Mary L who helped me with my new purc I just recently purchased a vehicle here and my experience with the dealership and staff was great! Big kudos to Mary L who helped me with my new purchase! She kept me in the loop throughout the process and made the experience a very pleasant one! I had noticed some dings on the rims as it was preowned vehicle and she had them repaired! Thanks Mary!! I would definitely recommend family and friends to Lexus of Northborough especially Mary L! :) More