Lexus of Northborough

My daughter purchased a vehicle from this dealer 2 years ago. The expierence was great, the car has been great and the service has been great! So when it came time for me to purchase a new car for my wife, ago. The expierence was great, the car has been great and the service has been great! So when it came time for me to purchase a new car for my wife, I went to Lexus of Northboro. I have purchased vehicles from Porsche, Infiniti, Mitsubishi, Hummer, Subaru, Saturn, Cadilliac, Linclon, Acura and Ford as well as many large trucks for my business and I have NEVER had a better vehicle purchase expierence than this one. I went there on a Thursday afternoon, I did my research and I knew exactly what I wanted, an all wheel drive IS-250. They had the vehicle, color and options IN STOCK !! I also picked out some after market accessories for them to install and really put the pressure on them by asking them to have it ready to pick up on Saturday including working with my insurance provider, getting it registered and plates. It was Valentines day and I wanted to surprise my wife. When we arrived on Satruday morning, not only was it ready and waiting, it had a big red bow on it. She was also presented with a rose and candy to really highlight the surprise. I thought this went way above and beyond our expectations. The salesman, Peter, spent over an hour going over the complete vehicle with her and making sure she was comfortable with all the features. She has about 1200 miles on the vehicle now and it is just luxury in every sense of the word. I would HIGHLY RECOMMEND this dealership for the purchase of your next vehicle. More

I had a great experience initially with Lexus of Northborough. The dealership is well-maintained, the service dept excellent as was the quality of the vehicle. The issue occurred when we had to r Northborough. The dealership is well-maintained, the service dept excellent as was the quality of the vehicle. The issue occurred when we had to return our lease. With the economy the way it is, we were looking to bring down our payments. Both the sales manager, and Scott Bidell, basically did not give us the time of day. We were even willing to look at another vehicle, at a lower price, but were told there were none in stock. I can't believe at this time that they are not in need of car sales as well. Our credit is excellent and we were only looking for a cheaper option. Clearly, this dealer has an arrogant and condescending attitude toward its customers. They gave us a total of 5 minutes of their time on the phone to discuss options with us, eventhough we had been a good customer for 3 years. Bottom line, I would never go back to this dealer or recommend it to anyone. More

I have been a faithful lexus customer for several years now. This lexus is my fourth lexus vehicle and I have loved all of my vehicles thus far. The service that lexus provides is outstanding. I have al now. This lexus is my fourth lexus vehicle and I have loved all of my vehicles thus far. The service that lexus provides is outstanding. I have always dealt with Daniel Blinn who is one of your service advisors, and as far as I am concerned he is your BEST. Your company should be very proud of him and should be especially proud to have him on your team. More

danny is always helpfull and nice always when i need service the vehicle comes right in and gets fix and he goes the extra mile to help out any of my customer needs for my vehicle.dealership is clean an service the vehicle comes right in and gets fix and he goes the extra mile to help out any of my customer needs for my vehicle.dealership is clean and they have great refreshments and they have a massage chair. danny always helps with my concerns. More

THE SERVICE AT LEXUS OF NORTHBORO IS OUTSTANDING. I HAVE ALWAYS BEEN TREATED WITH RESPECT AND COURTESY. IF A LOANER CAR IS NEEDED IT HAS ALWAYS BEEN PROVIED. DANNY IS GREAT. THE DEALERSHIP IS ALWAYS CLE ALWAYS BEEN TREATED WITH RESPECT AND COURTESY. IF A LOANER CAR IS NEEDED IT HAS ALWAYS BEEN PROVIED. DANNY IS GREAT. THE DEALERSHIP IS ALWAYS CLEAN WITH FRIENDLY STAFF. I WILL ALWAYS BUY AT THIS DEALERSHIP BECAUSE OF THE STAFF AND SERVICE. More

Lexus of Northborough is a fantastic dealership to work with. I have an '06 GX. I purchased it and service it at Lexus of Northborough. The buying process was great - I am very happy with the price I paid. with. I have an '06 GX. I purchased it and service it at Lexus of Northborough. The buying process was great - I am very happy with the price I paid. My service consultant is Danny Blinn. He is knowledgable and extremely easy to work with. More

I own an RX300 and an RX400h, and I put fairly high mileage on both. As a result my services needs are higher than most. Danny Blynn takes care of my service needs, supervised by Gene. Danny and Gen mileage on both. As a result my services needs are higher than most. Danny Blynn takes care of my service needs, supervised by Gene. Danny and Gene are the two best services executives I have ever encountered, and I rate them both a 6 on your scale of 1 to 5. Their approach is professional and rigorous, but I have never felt that they pushed me for work that did not need to be done -- which has been my experience with most auto dealerships. I cannot speak for anyone else at Lexus of Northborough, but those two guys are the best in the business. When I buy my next two Lexus vehicles, it will be their hard work that brings in the new sales -- they should get the commission on the sales. Jack Hayes More

I have dealt with Lexus of Northborough twice in the last year. In one case we could not reach an agreement on a new ES and, more recently, we were able to do a very good deal on an '09 RX. Based on these tw year. In one case we could not reach an agreement on a new ES and, more recently, we were able to do a very good deal on an '09 RX. Based on these two experiences, it is my impression that while this is not the highest-volume/lowest-price Lexus dealership in the general Boston area, it is definitely near or at the top of the heap in terms of service and general customer experience. On both occasions, the sales manager -- Matt Petisce -- negotiated aggressively but fairly, without inappropriate pressure or underhand tactics. F&I was similarly straightforward, with no hard sell. And on both occasions the sales consultant -- Brad Cook -- was a pleasure to deal with. He knew the vehicles inside out and nothing was too much trouble for him before, during or after the sale. The delivery process, in particular, was really outstanding. We have not yet had occasion to use the service department, so I can't comment on that other than to say the facility is as new and clean and orderly as one would expect given Lexus's particular focus on their dealership experience. More

After talking with four dealerships, I finally bought a car through this dealer. Peter Kelly, our salesman, is 100% professional. No high pressure sales tactics at all. His ending comment on our first m car through this dealer. Peter Kelly, our salesman, is 100% professional. No high pressure sales tactics at all. His ending comment on our first meeting was "If you feel the car is a good fit for you, I'd like to earn your business." He maintained this straightforward professional attitude through my family's several visits and dozens of calls. We were treated as equals in a mutually beneficial process. He had no issue at all dealing with my wife with her questions and me with my questions. We called him many times (off hours) on his cell phone and he was perfectly fine with that. The finance person, Sharon Eid was also very professional, working the financing several times until both us and the dealership were satisfied. So, figure out what car you want (all options all not readily available), do your homework (Kelly's Blue Book, Edmunds, and calling around) and then have a chat with Pete. More

This was a professional, knowledgable dealership. Every detail was addressed and all my questions answered directly. I shopped 3 other lexus dealers and although I paid less, with the professional attentio detail was addressed and all my questions answered directly. I shopped 3 other lexus dealers and although I paid less, with the professional attention to detail I received. I would have gladly paid more. Belive it or not! More