Lexus of Northborough

I can't begin to rave enough about the customer care and service from this dealership. Michael Olsen has been unbelievable with me in every aspect of handling the service for my 2024 Lexus 500h. He is res service from this dealership. Michael Olsen has been unbelievable with me in every aspect of handling the service for my 2024 Lexus 500h. He is respectful and eager to handle any issue I have either big or small, he will text me to keep me updated on length of time or any parts ordered. I never wait long and always receive my vehicle back in perfect condition. He is an absolute asset to this Lexus dealership and he is the reason i will continue to drive out of my way to go to Lexus of Northborough for service and a future vehicle. More

The dealership is clean and the service is very professional. Advisors are very knowledgeable and helpful. professional. Advisors are very knowledgeable and helpful. More

The experience was excellent from start to finish completing all task and returning my vehicle in perfect timing completing all task and returning my vehicle in perfect timing More

Pleasant staff, efficient and informative all wrapped up in very nice waiting area conditions with excellent service in very nice waiting area conditions with excellent service More

Excellent service and customer service. My car was well clean after I brought it in for service My car was well clean after I brought it in for service More

Great professional Lexus Dealer. Keeps our RX350 in top condition with regular maintenance scheduled service. Keeps our RX350 in top condition with regular maintenance scheduled service. More

The staff at Lexus of Northborough have been nothing but helpful. I am always so impressed by the level of professionalism at this dealership. In particular, I was incredibly grateful for Aleksandr Kuznetso helpful. I am always so impressed by the level of professionalism at this dealership. In particular, I was incredibly grateful for Aleksandr Kuznetsov‘s assistance with dealing with a complicated issue. He helped me work through every step of the process and is, in my opinion, among the best of the best. More

Good communication w dealer Prompt and professional service The loaner program sealed the deal Good jib service The loaner program sealed the deal Good jib More

Service was done on time and excellent. Customer service was also excellent and all information provided. Customer service was also excellent and all information provided. More

The service crew and Keisha were very helpful and assisted me despite the fact I arrived without an appointment Friday due to having a flat tire in the morning. Keisha explained the step by step proc assisted me despite the fact I arrived without an appointment Friday due to having a flat tire in the morning. Keisha explained the step by step process and the cost of the new tire as the damaged tire could not be repaired. Despite being concerned about the damage to the tire & the general experience I felt more comfortable as Keisha was thorough, calm and knowledgeable so I realized I was in good hands with skilled folks and the personal knowledge of having always had received superior service at the Northboro dealership, Then listening to Keisha throughly explain the repair & service process I was able to relax and depend on the current service as everything would be fine. More