Lexus of Omaha

Service appointment Had a trailer hitch installed on my vehicle on 4/22/2019 at Lexus of Omaha. The tech advisor, Alex, was courteous and professional. I mentioned a cou Had a trailer hitch installed on my vehicle on 4/22/2019 at Lexus of Omaha. The tech advisor, Alex, was courteous and professional. I mentioned a couple little nuisance items and asked, if time allowed, if the shop might be able to look at these or if necessary I could schedule a future appointment also for the additional work. Alex was attentive, immediately looked at the areas of my concern, noted them and said they would see if they could be taken care of during that visit. He welcomed me to the lounge where I was offered refreshment while he retrieved a loaner car-the hitch installation would take the entire morning. While finishing. My coffee Alex arrived with the loaner. He showed me to the car and inquired if I’d like any instructions about its equipment and operation-it was a newer model than my vehicle. As I drove home from the dealership I thought how wonderful it was to be treated as a welcome, indeed appreciated, customer. The folks at Lexus of Omaha continue to wow me at each visit . Of course, when I returned that afternoon to pick up my car-Alex had texted and called to let me know my car was ready- I was again completely satisfied. The installation was great. A truly professional job, a high quality part that I’m sure equals a factory installation. Lexus was able to make the repairs/adjustments to the problem areas I noted also. My vehicle was clean-the only evidence that it was worked on. It was better than when I brought it in. Isn’t that the way it’s supposed to be? I cannot say enough about the professional,courteous, thoughtful people at Lexus of Omaha. I am so glad I chose to purchase my vehicle from them. These people know how to run a business! They are utterly awesome! More

No Pressure Sales Shopping at Lexus of Omaha was a refreshing experience. Every employee , I have been to the dealership several times serval times over the last month. Shopping at Lexus of Omaha was a refreshing experience. Every employee , I have been to the dealership several times serval times over the last month. Every employee I encountered was helpful and personable. I had the opportunity to experience many different vehicle. Never felt like I need to buy something right away because I might miss the big deal and nothing else was going to be better. More

Very clean, friendly, professional No games. No pressure, didn't feel rushed. Quick and painless. The dealership made the process easy. Sales person very professional and polite. A No games. No pressure, didn't feel rushed. Quick and painless. The dealership made the process easy. Sales person very professional and polite. Attentive to customer's needs. Trustworthy. More

First Class Service Nick! I would like to say thanks to Nick and everyone else at Lexus of Omaha for First Class Service provided to me each time I need something done with my I would like to say thanks to Nick and everyone else at Lexus of Omaha for First Class Service provided to me each time I need something done with my Lexus. More

Exceptional experience We recently visited Lexus of Omaha after corresponding with Jennifer for a low mileage, certified Lexus RX. She is professional, knowledgeable and exu We recently visited Lexus of Omaha after corresponding with Jennifer for a low mileage, certified Lexus RX. She is professional, knowledgeable and exudes a respect and value for the client. The Lexus Plus experience removes the adversarial part of the sale. We were provided with a fair, detailed trade in value for our vehicle, and the transaction took about 2 hours. We appreciate the detail and patience demonstrated by Jennifer for those of us less tech savvy. More

Professional Courtesy at its Finest Recently visited the Lexus dealership, shopping for a pre-owned vehicle. Was assisted by Jeff throughout my visit, test drive and ultimate purchase. E Recently visited the Lexus dealership, shopping for a pre-owned vehicle. Was assisted by Jeff throughout my visit, test drive and ultimate purchase. Eddie and Lawrence helped to explain my options and answer any questions. I must say, my visit, shopping and purchase was Pleasureable! Never would I have imagined that car shopping could be fun! The Lexus crew and the entire dealership is amazing. They are in business to provide a professional, courteous, comfortable automobile shopping experience. And do they ever deliver! Like the products they sell, the Lexus crew is first rate, top shelf, all the way. Thanks, Lexus of Omaha! More

More than I could have expected!!! Excellent, The Phone, In person, The show room, An exceptional approach to car sales. There wasn't a time I felt pressured, all questions answered com Excellent, The Phone, In person, The show room, An exceptional approach to car sales. There wasn't a time I felt pressured, all questions answered completely. I felt like I was at home or in my office, which is where I was thru most of my buying experience. I left the dealer ship and called back a few days later, committed to the purchase. They arranged delivery to my home, over 300 miles away and never a whisper of an extra charge for this or that. All the paperwork was completed by a very professional Customer delivery specialist. In the past several years I have purchased over 20 new vehicles, of which 5 were sports cars so I under stand and recognize excellence. Thanks for a very enjoyable experience Allen Evans More

Tesla Model 3 They have a friendly and helpful staff. I came in to purchase a used Tesla and left satisfied. I would recommend this dealer and buy from again. They have a friendly and helpful staff. I came in to purchase a used Tesla and left satisfied. I would recommend this dealer and buy from again. More

Nailed It! Ana Tran at Lexus of Omaha really listened, asked good questions, and understood my needs. Katie Robinson in Finance worked hard to provide me with t Ana Tran at Lexus of Omaha really listened, asked good questions, and understood my needs. Katie Robinson in Finance worked hard to provide me with the financing that I needed. Tommy in Tech also helped me get familiar with the technology in my new Lexus. Thank you Lexus Team! I LOVE my NX200t F-Sport!! More

"ON TOP OF HER GAME" I am located in the "Chicago Area", My wife insisted I purchased for her a used Cadillac SRX, She loved her previous 2014 SRX so I wandered on-line an I am located in the "Chicago Area", My wife insisted I purchased for her a used Cadillac SRX, She loved her previous 2014 SRX so I wandered on-line and found a beautiful 2013 with extremely low mileage on Lexus of Omaha's website. I Inquired about the vehicle and spoke with Jennifer Militti in the Sales Department. We spoke in length about the SRX they had listed. I was enlightened and very lucky to speak with a no-pressure Car Sales Person, Jennifer handled my purchase with ease and her vehicle knowledge and sales experienced were exceptional. Within 2 weeks of purchase we had a problem with the front heated seats. I took it to a local Cadillac Dealer ,and they repaired it , I notified Jennifer and she kindly reimbursed me for the cost to repair. It was a surprising gesture and I truly appreciate how Jennifer handled this issue. Thanks so much Jennifer and if I decide to swing over to a beautiful Lexus I will be calling you. I highly appreciate her help and highly recommend her Dealership for your next car purchasing needs. Best Regards, Mr. Sergio A. Chavez More