Lexus of Omaha - Service Center

Lexus of Omaha has always provided top rated service! I purchased a previously-owned 2005 RX330 from this Lexus dealer a number of years ago and have been so completely satisfied with their sales and serv I purchased a previously-owned 2005 RX330 from this Lexus dealer a number of years ago and have been so completely satisfied with their sales and service departments. On a day-long road trip a few years back I began hearing a loud vibrating noise. A service station told me it was the roof rack that was causing the noise and needed to be replaced however I took it into the Lexus dealer when I returned to town. Right away they were able to diagnose it as a loose gas tank shield. Noise stopped! The staff is so professional and knowledgeable that I highly recommend them! More

BAD TIRE Tire light came on while driving, drove straight to Llexus and the problem was corrected within the hour. Driving into a dealership at 3 PM on a Monda Tire light came on while driving, drove straight to Llexus and the problem was corrected within the hour. Driving into a dealership at 3 PM on a Monday afternoon, I didn't except such quick service. Staff at Lexus are all excellent and explain in detail all issues with car. Only place I trust for car services in Omaha. More

Great experience. From setting up the service appointment to reminders to arrival at an indoor, clean facility to ongoing communication to pickup my experience was exce From setting up the service appointment to reminders to arrival at an indoor, clean facility to ongoing communication to pickup my experience was excellent. Great dealership. More

Very professional. Very competent. Friendly and welcoming. Everyone is so friendly and willing to help.a very pleasant experience. Professional and competent. Just a great experience. Courteous and great at e Everyone is so friendly and willing to help.a very pleasant experience. Professional and competent. Just a great experience. Courteous and great at explaining everything. More

Service at Lexus of Omaha I am impressed by their service very much. Comfortable environment, very polite and professional staff,and excellent service. I have been there for se I am impressed by their service very much. Comfortable environment, very polite and professional staff,and excellent service. I have been there for service for years, and will be back for sure. More

Service above and beyond great! Excellent service department. Problem yesterday late afternoon - RX350 was starting weird and battery light was coming on momentarily. Called to let Excellent service department. Problem yesterday late afternoon - RX350 was starting weird and battery light was coming on momentarily. Called to let the Lexus service department know my wife was on the way in for a look see. She arrived to a service party of three service personnel who took exceptional care of her and the car. This is service unlike any she had ever experience before. Remarked to me that it made her feel important and someone they couldn't wait to help. They solved the problem, battery, and had her on her way within an hour. Great, professional service people and department. And Jennifer Milliti, thank you for working us through the lease. Best auto lease I've ever had and best auto, bar none. Thanks to Lexus of Omaha. More

Thought Lexus was a customer service based purchase.. Bought a brand new IS 350 F sport from Lexus of Omaha. Shortly after the purchase the rear window started leaking when it was taken through the car w Bought a brand new IS 350 F sport from Lexus of Omaha. Shortly after the purchase the rear window started leaking when it was taken through the car wash. After bringing in multiple times they couldn't fix and said don't take it through that car wash. Recently brought in for a tire rotatation and oil change. Mentioned at drop off that the left front tire was losing tire pressure. After picked up continued to lose tire pressue so obviously tires were not rotated. Then checked the oil and it was black...they did not change the oil either. I immediately went to Lexus and talked with the service manager who was polite and said he would get to the bottom of it and call back the next day. No call back! Tried reaching out a couple times To get the service done that I paid for and he has not returned calls Or email. More

Very bad customer service, and very bad management I leased a 2015 lexus IS250, I have 13,000 miles on it, yesterday I took it to the dealer to check on the tires pressure since it has the tire pressu I leased a 2015 lexus IS250, I have 13,000 miles on it, yesterday I took it to the dealer to check on the tires pressure since it has the tire pressure lights on. To my surprise we found out that the two front tires has bad steel built and need replacement, The service person there told me it will cost me $475 to replace the two tires. I said what happened to the three years warranty, they said it does not not cover tires. Imagine 13,000 miles on the care and we have to replace the tires, what kind of tires they selling us. I requested to speak to the general manager and left him 2 voice mail but no one returned my call. They are very unprofessional and I will never buy any lexus ever. My advice to people who reads this comments is to stay away from this dealer and go somewhere else. You sell you cars and warranty but they do not honor it when you have issues. More