Lexus of Orange County

No games, stress free I walked into this dealership after walking out of another one where they had tacked on all these extra fees to the advertised price. I was expecting I walked into this dealership after walking out of another one where they had tacked on all these extra fees to the advertised price. I was expecting the same here. I asked John what the final price of the car was and he said "that it". I was so surprised that I had to ask him again to make sure. Plus, the car was priced lower than any other Venza in a two hour radius. Well worth the 1.5 hour ride. More

Wonderful! Our salesman who helped us was Stephan, he really knows all about the truck we were interested in and told us everything about it. I felt no pressure Our salesman who helped us was Stephan, he really knows all about the truck we were interested in and told us everything about it. I felt no pressure and liked how knowledgeable, patient and honest he was with all our questions. This is a first class dealership! and treats their customers first class too. More

Great Service I was helped as soon as I arrived. The client adviser was very patient and knowledgeable even though it took several hours to make decisions.. I was helped as soon as I arrived. The client adviser was very patient and knowledgeable even though it took several hours to make decisions.. More

Its about time Now its going to feel like the service customers are entitled to at this dealership. I really was comparing this dealership to the one that served me Now its going to feel like the service customers are entitled to at this dealership. I really was comparing this dealership to the one that served me like a queen Lexus at 110. More

friendly and easy The car attendant was friendly and welcoming. The advisor was also and explained the work to be done. The waiting room was roomy and had beverages an The car attendant was friendly and welcoming. The advisor was also and explained the work to be done. The waiting room was roomy and had beverages and snacks if needed. Service was completed on time, actually earlier. More

Lexus of Orange County From beginning to completion of the purchase of our car, our dealing with Melissa Horan, was totally, friendly, cooperative, and the utmost in profes From beginning to completion of the purchase of our car, our dealing with Melissa Horan, was totally, friendly, cooperative, and the utmost in professionalism. Thank You! More

LEXUS experiencr Greeted by a very friendly person, warm smile and attentiveness. I appreciated that the hybrid car we were interested was available for test drive. Ou Greeted by a very friendly person, warm smile and attentiveness. I appreciated that the hybrid car we were interested was available for test drive. Our sales associate Mellisa was present and helpful. More

Service and personnel were terrific. First let me say how great Barry was during my service visit. The man is a true professional. He was pleasant, poised and understood everything I aske First let me say how great Barry was during my service visit. The man is a true professional. He was pleasant, poised and understood everything I asked about. I noticed that he makes a point of checking on all the techs while they are working. That’s what I would want in a Service Manager if I owned a dealership. My only complaint, having nothing to do with the quality of service I received is about the ambience that should be expected when visiting a Lexus dealership. One of your employees, a young man decided to eat his lunch, his smelly lunch at a desk right at the door that leads to the customer waiting area. I don’t want to sound like some angry old man but that was uncalled for. I am sure there are other places for him to eat his (smelly) lunch. I would also like to add that the young lady at the desk Aracelis was very pleasant to deal with. More

THANK YOU MR STEPHEN JEAN Stephen Jean (my point sails person) was attentive, courteous and enthusiastic in satisfying my needs and expectations. I would purchase another vehic Stephen Jean (my point sails person) was attentive, courteous and enthusiastic in satisfying my needs and expectations. I would purchase another vehicle from Lexus of Orange County. More

Not the same as usual I normally come to get service on my RX here and Chris is always great in the service department. However, i simply went in for tire pressure and a qu I normally come to get service on my RX here and Chris is always great in the service department. However, i simply went in for tire pressure and a question from my dash and Barry helped me. I got a really cold vibe from this man, asked him how he was doing and completely ignored me... didn’t seem to really care about what I had to say. He tried to tell me that I had a nail in my tire and needed a new one. Mind you, this would be the 3rd time this year I get a new tire in the same spot. So i refused and he didn’t care and walked away. His delivery on the message is what set me off. No wonder every time I go in there’s always someone new in that office. More