Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of Orange County
Middletown, NY
1,461 Reviews
We believe that our customers are as special as our cars, so we take car shopping to a whole new level. Stop by to see how we have transformed the Lexus experience. From the purchase of your new Lexus to the time you need it serviced or repaired, we offer the kind of customer service all great dealerships aspire to. Our wide range of new Lexus models are always competitively priced, and our Certified Pre-Owned Lexus models have been meticulously inspected and are backed by a generous warranty. We also maintain a range of used vehicles from Lexus to other carmakers.
Come in to test drive a new or pre-owned, ask questions about Lexus financing, leasing a new car, or the maintenance you need to keep your car running great for years to come. Come Experience Amazing at Lexus of Orange County.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,461 reviews
June 13, 2017
Wonderful Team We leased our Lexus in March 2017, car was totaled 3 months later on a Tuesday in June. Scott and Kevin had us in our new lease by Saturday. Unbeliev We leased our Lexus in March 2017, car was totaled 3 months later on a Tuesday in June. Scott and Kevin had us in our new lease by Saturday. Unbelievable how smoothly and quickly we were taken care of. What a great group of people to work with👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👏👏👏👏👏👏 More
by Nancy651
Employees Worked With
Scott Litt, Kevin Lewis
May 21, 2017
My experience at Prestige Lexus Management and sales are extremely professional. This was my first time buying a car on my own, as a divorced mom of four. Scott and Joe and Jose mad Management and sales are extremely professional. This was my first time buying a car on my own, as a divorced mom of four. Scott and Joe and Jose made me feel extremely at ease and, took their time with me and explained everything very thoroughly. I would highly recommend prestige Lexus to anyone! More
by PamJ1234
Employees Worked With
Joseph Pascarelli, Scott Litt, Jose Pagan
May 17, 2017
Very friendly Very professional This was my 2nd time at a dealership.the first on I went to was very pushy and not too friendly. This one was the opposite,very friendly . Chris ask This was my 2nd time at a dealership.the first on I went to was very pushy and not too friendly. This one was the opposite,very friendly . Chris asked me what kind of car I was looking for and so on. It was all about me & I felt very comfortable. HE showed me how everything worked &. Asked me to keep in touch with him about how I like this car. He was great. More
by Nice dresser
Employees Worked With
Chris Caberea Jr.
May 09, 2017
Great Team Leased my new IS300 and had a great experience.. Very helpful and they all worked as a team. They actually went lower on the payment then expected. Hi Leased my new IS300 and had a great experience.. Very helpful and they all worked as a team. They actually went lower on the payment then expected. Highly recommend More
by Pbpizzaplus
Employees Worked With
Rich and Scott
May 01, 2017
A wonderful experience due to the client adviser I recently leased a Lexus IS 300 and worked with Richard Shadrin, a client adviser. He was friendly and knowledgeable and I never felt like I was bei I recently leased a Lexus IS 300 and worked with Richard Shadrin, a client adviser. He was friendly and knowledgeable and I never felt like I was being pushed into a corner. My husband and I went for a test drive with Rich and he pointed out the all the impressive attributes and technology of the IS. Rich was there from the moment we walked in until we signed on the dotted line. He spent time familiarizing me with all the bells and whistles prior to my driving the car off their lot and followed up with me after I took the car home. He is the reason I leased the car from this dealership. More
by bperlgirl
Employees Worked With
Richard Shadrin, Scott Litt, Jose
April 10, 2017
Great service My sons car was sent to lexus for a recall, little did I know it wasn't inspected. Joe Scallo was kind enough to call me and let me know and was hap My sons car was sent to lexus for a recall, little did I know it wasn't inspected. Joe Scallo was kind enough to call me and let me know and was happy to inspect it for us. Thank you for taking the time to call me and saving me from a ticket! More
by Mommyb
April 10, 2017
Wonderful Chance Encounter I've passed Prestige Lexus many times while driving in and around Middletown and happened to notice a Ford F-150 in their lot. I had purchased my prev I've passed Prestige Lexus many times while driving in and around Middletown and happened to notice a Ford F-150 in their lot. I had purchased my previous Fords from Healey but decided to give them a call. From the minute I spoke to Mike in sales at Prestige Lexus, I knew I was in good hands. Everyone from the front desk, through Joe in finance and the sales manager Scott were extremely accomodating, friendly and professional. They ensured that I got the vehicle of my choice for the best price. I would recommend this dealership to everyone. More
by Mance1027
Employees Worked With
Mike, Joe & Steve
April 06, 2017
Outstanding Service and Follow Through I was picking up a Certified 2015 RX235 and heard a light pinging coming from the gas tank. I was convinced there was defect in the fuel pump / sendin I was picking up a Certified 2015 RX235 and heard a light pinging coming from the gas tank. I was convinced there was defect in the fuel pump / sending unit or something in the tank. The service manager and General Manager assured me they would resolve the concern completely and in a timely manner. I was given a loaner car. The problem was resolved quickly and the team at Prestige was very professional and gained my trust. The issue was that the gas tank was overfilled and the emission systems was purging causing a valve to open and close, making the slight tapping noise in the gas tank. The noise stopped and never returned. The unit was Working as Designed. More
by firstlexus
Employees Worked With
Joe and Woody
April 06, 2017
Gabriella and Joe will get you what you need Woody, the GM, is a true professional. He orchestrated a great deal with Gabriella and Joe Zaccaria for a beautiful CPO ES350. All the positive revie Woody, the GM, is a true professional. He orchestrated a great deal with Gabriella and Joe Zaccaria for a beautiful CPO ES350. All the positive reviews are accurate and I highly recommend going there and dealing with Gabriella directly. She was the perfect example of how a great car saleswoman should be and was an absolute pleasure to do business with. I live 2 hours away and if I buy another Lexus in the future, I will be going back to Prestige in Middletown. However, as a warning and the only reason I didn't give 5 stars: Stay for away from her boss Scott.He was the opposite of all the wonderful people I met at prestige. The guy deserves to be fired. He complicated my car buying situation so much the GM Woody had to step in. The first time I came into the dealer, I came with a check in hand ready to buy a car and he was so unprofessional he turned me off completely. Here is a list of things he tried to do. 1) Scott tried to tell me CPO cars dont come with the standard L/certified warranty and it is an extra 1400, in addition to the CPO car price. As I bought CPO before I kept questioning this. Then I was then told “my mistake, the warranty comes with the Certified Model" Nice Try. 2) He lied about the condition of the car, then told me "Me and you both know the scratches aren't a big deal." - Really? 3) Turned a simple interest rate misunderstanding into a broadway production. I thought he might've had a heart attack. The guy was just the most unprofessional “sleazy used car salesmen” I have ever dealt with. Every word out of his mouth was a lie and he clearly doesn't know how to conduct business. More
by 123456
Employees Worked With
Gabriella Caltabellotta, William Woodword, Joe Zaccaria, Scott Litt
April 04, 2017
a pleasant buying experience We visited the dealership with the intent of just having a test drive. The sales representative, Mike was very nice and did not pressure us. Site mana We visited the dealership with the intent of just having a test drive. The sales representative, Mike was very nice and did not pressure us. Site manager Scott also came by and introduced himself. The price of the vehicle was competitive and we also took advantage of a rebate that expired at the end of March. The finance offer wasn't great, but it was reasonable, so we accepted. Overall, a positive buying experience and we would recommend this dealer. More
by newLEXUSowner
Employees Worked With
Mike and Joe
