Lexus of Orange County

I went in on a very busy day and just when I had given up waiting, A salesperson approached me and my family with great respect and professionalism and was able to convince us to walk back inside, with his h waiting, A salesperson approached me and my family with great respect and professionalism and was able to convince us to walk back inside, with his help I walked out of that dealership with my Brand New Lexus IS hours later… Thank you for your help and dedication Marcial Mendoza, great job!!! In our opinion, you deserve employee of the Month👏🏼👏🏼 More

Very pleasant reception and send off. It was snowing so not sure if they usually wash the car, but I Appreciate the mats cleaned. It was snowing so not sure if they usually wash the car, but I Appreciate the mats cleaned. More

Excellent service. One of their sales Rep. was very patient as he assisted me in activating my remote start, even though I had purchased my vehicle at a different deal One of their sales Rep. was very patient as he assisted me in activating my remote start, even though I had purchased my vehicle at a different dealer. More

Adrian Galeas was a pleasure to work with. He was easy to work with. It was a stress free purchase. He was easy to work with. It was a stress free purchase. More

Making an appointment online is simple. The waiting area with Wi-Fi is comfortable. The team is friendly. The waiting area with Wi-Fi is comfortable. The team is friendly. More

I bought a car from these guys from out of state and they made it such an easy process. Terrel was the salesman working with me and I truly felt like he cared about helping me have the best experience! Such made it such an easy process. Terrel was the salesman working with me and I truly felt like he cared about helping me have the best experience! Such a great team! More

John, the salesman, was fair and professional and worked with me over the phone on purchasing one of their used vehicles. He had me send registration, license and insurance ahead of time and when I arrived, with me over the phone on purchasing one of their used vehicles. He had me send registration, license and insurance ahead of time and when I arrived, he had the car waiting. The employee who looked over my trade in was confrontational and accused me of not divulging an accident (there had been no accident). He was playing games—thought he could bully me into taking less on the trade. It didn’t work. The financial department employee, who was getting the paperwork filled out for the purchase, spent more time talking with another employee than working on my purchase, even though my salesman told him I had a 6 hour drive and to expedite the transaction. . I arrived at 1:45pm and didn’t get out of there until almost 5pm due to game playing on the trade in and lax, unprofessional behavior of the financial department employee. There was exactly two mini bottles of water in their waiting area— no snacks. I found it very unwelcoming and certainly didn’t make the long wait any more bearable. John seemed to be the only one there that valued the customer to any extent. I wouldn’t recommend driving an hour let alone 6 hours to buy a vehicle from this Lexus dealer. More

I love that I can get a rental while my car is in the shop shop More

Chris Nenning, of Orange County Lexus, always goes above and beyond to make our family feel respected and cared for, delivering an unsurpassed customer service experience… Chris and his team are the reasons and beyond to make our family feel respected and cared for, delivering an unsurpassed customer service experience… Chris and his team are the reasons why we will continue to be life term customers! More

Their team was so efficient, very adaptable, and friendly across the board. I found that the staff were very personable and took extra steps to ensure both me and my family were comfortable during the time t across the board. I found that the staff were very personable and took extra steps to ensure both me and my family were comfortable during the time there. I’d recommend Daniel in particular as he was extremely helpful ! I feel assured I’m going back to Lexus for service in the future. More