Lexus of Orange Park

We had a fantastic experience at Orange Park Lexus. Jeffery and Ana were both top notch! Jeffery and Ana were both top notch! More

Catlin excellent job from start to finish everything was done with good results. The dealership as a whole they do an excellent job. Thank you everyone. I'm very pleased I will be back. done with good results. The dealership as a whole they do an excellent job. Thank you everyone. I'm very pleased I will be back. More

Clean, friendly very welcoming. Greeting crew was available an arrival! Service is excellent- right what is desired Greeting crew was available an arrival! Service is excellent- right what is desired More

Michael was very helpful and kind. I was able to get the service I wanted and more taken care of. 10 out of 10 ✅ I was able to get the service I wanted and more taken care of. 10 out of 10 ✅ More

I have used the Service Department at Lexus of Orange Park for over a decade. Ms. Susan Kay in the Service Department at Lexus of Orange Park is the best Service Advisor. She is very professional and alw Park for over a decade. Ms. Susan Kay in the Service Department at Lexus of Orange Park is the best Service Advisor. She is very professional and always makes sure your service request and concerns are addressed. When making an appointment at the Service Department, I always request Ms. Susan Kay as my Service Advisor. More

Easy to schedule online. Everything that was needed and recommended was thoroughly explained as well as prices. Excellent loaner program. What’s not to like. Everything that was needed and recommended was thoroughly explained as well as prices. Excellent loaner program. What’s not to like. More

My 50,000 mile service was handled with efficiency and was done quickly. The free car wash was great too! was done quickly. The free car wash was great too! More

What game time for my first service they drove to Tallahassee and picked my car up and took it back to Jacksonville and serviced it. Brought it back the next day. Everything they did was perfect. Plu Tallahassee and picked my car up and took it back to Jacksonville and serviced it. Brought it back the next day. Everything they did was perfect. Plus it was my first service. So no charge they are the best. More

Very helpful and very patient and explaining the vehicle very knowledgeable was able to answer all my questions very knowledgeable was able to answer all my questions More

My girlfriend and I have a 2024 Lexus RZ300e. Had to go in for a recall.. When she went to retrieve the vehicle the tow hook cover was missing. She asked brought it to the attention of the serv Had to go in for a recall.. When she went to retrieve the vehicle the tow hook cover was missing. She asked brought it to the attention of the service advisor and he told her heMd have it taken care of within a couple days. .. After several calls throughout the week with no responses I called in , Being that I was a General Manager, GSM , F&I and used car manager I know the business well. I spoke to a service manager , and not the advisor who rudely ignored her for a week. He told he he’d have it ordered but it quirk be painted which I understood as this sometimes is required. I got a call back 5 minutes later stating they had it in stock painted already My guess was they just needed it brought into the dealership and stated they would call use to schedule someone to bring it to her if needed 2-3 days later.. .So she then goes on a trip and is gone for 4-5 days. Comes back.. Instead of bringing the part to her and installing as they promised ( Since they lost the piece it is the least they could do if you ask me ) So she goes in and what do you know. They could the piece that they say was her. The clips are all bent and it bare goes on. She watches as the service advisor jerry rigged it on. She thought it was clear it was not in good condition anymore which he had to have known. . She leaves and goes to a car wash where it immediately falls off. I called into speak to a service manager once again and have been ignored with no calls back, I then called and asked to speak to the general manager. Two rings and to voicemail. I have worked for Herb Chambers Lexus in MA and Herb Chambers Mercedes as well. And I will tell you , When it comes to luxury treatment orange park lexus is on a par with a kia dealership / or used care dealership. For such a cheap part which they obviously ruined they have shown themselves to be bottom of the barrel ..Brian Rojas who was the advisors should not be in the at a lexus dealership let alone any dealership where he deals with customers. If you can call people back and over promise and under deliver you need to go stock shelves. I have never in my wildest dreams believed a lexus dealership could carry themselves in such a manager. Ruined a part. Made my girlfriend drive all the way back so they could fix what they caused. and then they gave her an inadequate part after they bent the clips. 3 calls to management and no calls back . Completely pitiful. I would recommend getting your service down elsewhere. They do not hold themselves to the standards of a luxury dealership. . More