Lexus of Orange Park

Service department When I called initially to set up appointment for service, I never received a call back from 2 different phone messages, this was from about 11 am til When I called initially to set up appointment for service, I never received a call back from 2 different phone messages, this was from about 11 am till about 3 pm on Wednesday or Thursday for an appointment for Friday 11/10/17, I left two message on Carlos answering service. I finally called back and reached someone who set my appointment up & said Carlos wasn’t in that day (someone should’ve covered his messages). I usually deal with Susan Kay but I lost her direct number. & she’s very prompt in returning calls. Very disappointed with the way the phone messages weren’t returned in a timely manner, but everything worked out. Very satisfied with the overall service department More

Excellent device as usual! I always receive excellent service and I will continue to patronize this location for all of my Lexus needs. What an awesome idea to have a chef to pr I always receive excellent service and I will continue to patronize this location for all of my Lexus needs. What an awesome idea to have a chef to provide breakfast or lunch while you wait for your car to be serviced. Excellent! More

Best Experience Ever I was totally blown away with Lexus of Orange Park. No pressure, fair price, went above and beyond in getting the vehicle in the condition I wanted it I was totally blown away with Lexus of Orange Park. No pressure, fair price, went above and beyond in getting the vehicle in the condition I wanted it in. Next time I buy a car this dealership will be at the top of my list. More

Great people, wonderful service Milton Smith took care of my used car shopping needs.No pressure, very helpful. Tony in finance treated me great with my financing needs. Great place Milton Smith took care of my used car shopping needs.No pressure, very helpful. Tony in finance treated me great with my financing needs. Great place to shop for a new or used car. Brian More

Pre Owned Car Purchase I Purchased a Pre own Vehicle from your Dealership, and was very impressed with the Professional staff and service. The Salesman " Milton " and the I Purchased a Pre own Vehicle from your Dealership, and was very impressed with the Professional staff and service. The Salesman " Milton " and the Finance Dir. Christina worked together in a smooth and efficient manner to make my purchase a seamless Transaction. Keep Up the Good Work, and friendly staff ! Thanks John More

scamming car buyers I was dealing with Lexus of orange park. They promised me all perks if I bought the car. Then after I bought it they don't even return phone calls. Ne I was dealing with Lexus of orange park. They promised me all perks if I bought the car. Then after I bought it they don't even return phone calls. Never even did oil change as promised. More

Overcharged for inferior parts Had the check engine light come in. My regular mechanic checked it out and found a lot of information suggesting significant problems with this part, Had the check engine light come in. My regular mechanic checked it out and found a lot of information suggesting significant problems with this part, the air pump. He declined the work saying that he thought Lexus would stand behind their product even though it was out of warranty. So I brought it back to the Lexus dealership we purchased it from, Lexus of orange park. The checked the vehicle and determined the same problem, air pump. Gave me an estimate of $2,200. Discussed with the service manager. He declined any assistance with the cost. I went to the corporate Lexus office and opened a case for my issue. After a couple of days, they declined to stand behind the product. Went back to my regular mechanic. He estimated the job at $1,700. I took the car from Lexus and returned to my regular guy. When he ordered the part from Lexus he was told that they gave sold a bunch of these air pumps. And that Lexus replaced the original part with a corrected part. And that Lexus parts were inventorying a bunch of them because they are selling so many. I'm done with Lexus and lexus of orange park. It was a better dealership when it was owned locally by Brumos. Also made me wait 15 minutes just to drop the car off for the repair estimate More

OUT OF TOWN BUYER I live in FT. Lauderdale and I was speaking with a salesperson for 3DAYS. I had to BUY A plane ticket to fly into JACKSONVILLE. Because for some reaso I live in FT. Lauderdale and I was speaking with a salesperson for 3DAYS. I had to BUY A plane ticket to fly into JACKSONVILLE. Because for some reason they would not transfer the car down south. I BOUGHT THE PLANE TICKET AND GET INTO JAX. ONLY TO FIND OUT THAT THEY SOLD THE CAR ON SATURDAY!! Why would no one give me courtesy call!!??? Tht would have saved me the cost of a plane ticket AND MORE IMPORTANTLY, MY TIME.!!! I cannot believe how inconsiderate they were with this. I would NEVER even consider referring someone to them. NO WAY. More

Do your homework before going there Took our RX 350 in for service and while waiting looking at new ones. Well we leased a new one and feel like we were taken for a ride. They did not g Took our RX 350 in for service and while waiting looking at new ones. Well we leased a new one and feel like we were taken for a ride. They did not give us anything near what we could have got on a trade in else where. We will not buy or lease from this dealership again and we will get out of this lease and trade it in. More

Recent Service review request All contact experiences were accomplished in a professional manner. All work was completed on schedule including the car wash. Tina showed the rece All contact experiences were accomplished in a professional manner. All work was completed on schedule including the car wash. Tina showed the receipt and told us no further work was needed at this time. More