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Lexus of Orange Park

Jacksonville, FL

4.8
494 Reviews

7040 Blanding Boulevard

Jacksonville, FL

32244

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Showing 494 reviews

November 11, 2017

Excellent device as usual! I always receive excellent service and I will continue to patronize this location for all of my Lexus needs. What an awesome idea to have a chef to pr More

by Chelle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan
Jan 18, 2018 -

Lexus of Orange Park responded

We appreciate your continued business! Thank you for your wonderful review. Fields Matters Because You Matter. Sincerely, Brian Zehren, General Manager – Lexus of Orange Park.

April 21, 2017

Best Experience Ever I was totally blown away with Lexus of Orange Park. No pressure, fair price, went above and beyond in getting the vehicle in the condition I wanted it More

by Mark D.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Becan
May 31, 2017 -

Lexus of Orange Park responded

Thank you so much, Mark. I'm delighted our team exceeded your expectations! We appreciate your business, your loyalty and your trust. Please don’t hesitate to contact us if there is anything we can help you with moving forward. It’s our pleasure to serve you. Kind Regards, Brian Zehren, General Manager, Lexus of Orange Park.

March 01, 2017

Great people, wonderful service Milton Smith took care of my used car shopping needs.No pressure, very helpful. Tony in finance treated me great with my financing needs. Great place More

by Brian Dill
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Milton Smith, Jeff and Tony
May 31, 2017 -

Lexus of Orange Park responded

Thanks so much for letting us know, Mr. Dill! I'll make sure to commend Mr. Smith on a job well done! I am very happy to hear that our staff made you feel at home. This is really one of the things that we try to maintain at our dealership. We look forward to serving your automotive needs in the future. Warm Regards, Brian Zehren, General Manager.

February 11, 2017

Pre Owned Car Purchase I Purchased a Pre own Vehicle from your Dealership, and was very impressed with the Professional staff and service. The Salesman " Milton " and the More

by nursejohn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Milton Smith , And Cristina
May 31, 2017 -

Lexus of Orange Park responded

Congratulations on your vehicle purchase and thank you for your business, John! I'll be sure to pass along your kind feedback to Milton, Cristina and our Team! We appreciate your business and if there is anything further we may do to better serve your automotive needs, please don’t hesitate to contact me. Fields Matters Because You Matter. Kind Regards, Brian Zehren, General Manager.

February 01, 2017

scamming car buyers I was dealing with Lexus of orange park. They promised me all perks if I bought the car. Then after I bought it they don't even return phone calls. Ne More

by jaypatel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Davidson
May 31, 2017 -

Lexus of Orange Park responded

Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then. You may reach me via email at bzehren@fieldsauto.com or by phone at (904) 777-5100. Sincerely, Brian Zehren, General Manager.

January 17, 2017

Overcharged for inferior parts Had the check engine light come in. My regular mechanic checked it out and found a lot of information suggesting significant problems with this part, More

by Hdiamonds
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Susan Kay
May 31, 2017 -

Lexus of Orange Park responded

Thank you for taking the time to leave feedback about your experience at our store and more importantly, bringing this to my attention. Customer service is our top priority, and I would appreciate the opportunity to speak with you in order to address the situation more accurately, and hopefully restore your faith in our dealership. Please give me a call at (904) 777-5100. Again, my apologies for the situation, and I look forward to speaking with you. You may reach me via email at bzehren@fieldsauto.com or by phone at (904) 777-5100. Sincerely, Brian Zehren, General Manager.

October 31, 2016

OUT OF TOWN BUYER I live in FT. Lauderdale and I was speaking with a salesperson for 3DAYS. I had to BUY A plane ticket to fly into JACKSONVILLE. Because for some reaso More

by Pascus Smith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Doesn't matter
May 31, 2017 -

Lexus of Orange Park responded

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April 09, 2016

Do your homework before going there Took our RX 350 in for service and while waiting looking at new ones. Well we leased a new one and feel like we were taken for a ride. They did not g More

by Escape
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
May 31, 2017 -

Lexus of Orange Park responded

Thank you for your feedback. We sincerely appreciate it. In the time since your review, we've made several changes in staff to ensure that our customers are treated consistently with the highest level of professionalism. If there is anything else we can do to improve your experience with us, please feel free to contact me at bzehren@fieldsauto.com. Thanks again. Sincerely, Brian Zehren, General Manager.

March 23, 2016

Recent Service review request All contact experiences were accomplished in a professional manner. All work was completed on schedule including the car wash. Tina showed the rece More

by servicerepor02t
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tina Crews
May 31, 2017 -

Lexus of Orange Park responded

I want to personally thank you for the 5-Star rating and look forward to seeing you again for your next visit to Lexus of Orange Park. Fields Matters Because You Matter. Kind Regards, Brian Zehren, General Manager

March 21, 2016

Service was top notch. Took my 2015 IS250 in for the 5000 mile check up today. The car is impeccable and although I didn't think that anything was wrong with the car at all, More

by Armury
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Manager
May 31, 2017 -

Lexus of Orange Park responded

We appreciate your business. The pleasure is ours! If there is anything we may do to better serve your automotive needs, please let me know. Sincerely, Brian Zehren, General Manager.

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