Lexus of Orange Park

Service was top notch. Took my 2015 IS250 in for the 5000 mile check up today. The car is impeccable and although I didn't think that anything was wrong with the car at all, Took my 2015 IS250 in for the 5000 mile check up today. The car is impeccable and although I didn't think that anything was wrong with the car at all, I quickly realized that this dealership genuinely cared for each vehicle and its owner. They took very good care of me and my vehicle. Kudos! More

70,000 mile service Scheduled my service on-line and requested a loaner car. A young gentleman and woman greeted me because I was early (7:00 a.m.). The young man escort Scheduled my service on-line and requested a loaner car. A young gentleman and woman greeted me because I was early (7:00 a.m.). The young man escorted me to the lounge where I waited on a few minutes for my appointment. Derrin was my service advisor. He was professional, timely, and very courteous. He texted me the morning of my service to let me know everything was completed. As I got into my car to leave, Derrin saw a small white streak on my passenger door. It had been there for a while and I thought it was a scratch. Derrin went back in to get some spray. He was able to quickly wipe it off, telling me it was actually paint from another car. What a great surprise!! Wonderful service all around! More

First vehicle service Called to schedule my first service appointment & was offered a next day appointment. I arrived an hour early but staff was very prompt & started on Called to schedule my first service appointment & was offered a next day appointment. I arrived an hour early but staff was very prompt & started on car early & had me back on the road just over an hour later. Staff was very friendly & professional with their service. Great overall experience & would highly recommend them to other customers. Thanks! More

Excellent Service was done as scheleded and in a timely manner. There is nothing else that I could comment on so that is all I'm going to say. Service was done as scheleded and in a timely manner. There is nothing else that I could comment on so that is all I'm going to say. More

10,000 mile service Service advisor was very nice and provided periodic updates. Karen Fitts who sold my Lexus to me over a year ago remembered me by name while I was the Service advisor was very nice and provided periodic updates. Karen Fitts who sold my Lexus to me over a year ago remembered me by name while I was there. More

Worse buying experience I have ever had!!!! This is by far the worse, worse experience I have ever had. I trade in a 2016 Acura to buy a 2016 RX 350 and this is when my nightmare begin with this This is by far the worse, worse experience I have ever had. I trade in a 2016 Acura to buy a 2016 RX 350 and this is when my nightmare begin with this dealership. I contact the salesman via internet and told him what I needed, I did not want to go in until we made a deal with pricing. When I got there he kept me for hours even though I told him I did not want to be there for a long time. He give me some numbers...what he would be giving me for my Acura, and what I would be buying the RX for. He bought his sales manager and he shook my hands and I give him a 1000 down to find the car in 7-10 days, and when deliver I would pay the rest in cash. They give me a loner RX to drive until my car came in. About 6 days later After talking to the salesman he Bait and switch on me with the numbers, so I went in and took the loner back..and decide to go to Orlando to try to find the same car (it was hard to get), since Orange Park and Jacksonville Lexus are the same Brumos own, as their is none in St John's County or ST Augustine. The sale director called me back a few days later to tell me, my car had come in and that he would work with me to get me in at a fair price. I wanted this car really bad, so I went ahead and took it at 1500 more then what the salesman and I agreed on in the beginning. Just before I did the Lexus survey the sales man called left me a message and also send me an email asking me if there was anything he could do for me before I took the survey as anything less then a 10 would be bad for him...hummm...I did the survey n give my honest opinion. ..rate "0" they are not honest and they have put me through xxxx to get the price they wanted by playing the Bait n switch game. The sales director call me less then an hr after my survey to ask me why i rate them a "0" when he knew what happen. Please be very aware of Lexus of Orange Park. They know there is no other Lexus dealer in Jacksonville so the take full advantage of that. More

No problems at all. 15,000 mile service went well. Got my car back the same day unlike Lexus of Jacksonville. They Wreck cars during servicing over there, twice. Very hap 15,000 mile service went well. Got my car back the same day unlike Lexus of Jacksonville. They Wreck cars during servicing over there, twice. Very happy with Lexus of OP. More

Don't buy anywhere else!!!!!! My experience with Brumos Lexus of Orange Park was Phenomenal! I have owned 2 Toyota and decided the NX was right for me. I walked in and stated what My experience with Brumos Lexus of Orange Park was Phenomenal! I have owned 2 Toyota and decided the NX was right for me. I walked in and stated what I was looking for and they made it happen. From Sheree Pivola (Sales Representative) to meeting the General Manager Adrian Miron, and then meeting the Finance Manager Mike Davidson the whole process was quick and painless. I was in and out the door in my vehicle in less than TWO hours! Please take the time to visit this dealership and the wonderful experience they provide. More

No hitch service Great experience with the service team! Service advisor was helpful and to the point, to get us in and out in a timely manner. Service facility is t Great experience with the service team! Service advisor was helpful and to the point, to get us in and out in a timely manner. Service facility is top notch and we weren't hassled by sales associates to trade in our current vehicle. Highly satisfied with Lexus of Orange Park! More

Over 4 hours to plug a tire!!! Lexus cars are great but this service dept. is the worst. 2nd bad experience here. Will take car from now on to other location Lexus cars are great but this service dept. is the worst. 2nd bad experience here. Will take car from now on to other location More