Lexus of Orange Park

I had a great experience at Orange Park Lexus. I was provided courteous service from beginning to the end. The Loaner service eased my frustration of not having car. My Advisor Jasmine Mccormick I was provided courteous service from beginning to the end. The Loaner service eased my frustration of not having car. My Advisor Jasmine Mccormick was awesome. She worked tirelessly with the insurance company to complete mt More

Efficient, Corrteous, informative . Agent kept me informed as to what was going on. Complimentary car wash was very nice. Agent kept me informed as to what was going on. Complimentary car wash was very nice. More

I don’t recommend Lexus of Orange Park. They need to work on their core values. My Sales Associate, Gavin, was nice enough. However, I waited nearly four hours before I met with their They need to work on their core values. My Sales Associate, Gavin, was nice enough. However, I waited nearly four hours before I met with their finance team to finish purchasing. Initially, I pre-purchased the maintenance plan but after I got home, I realized they charged me more than their posted amount. Once I drew it to their addition, Ana, the Finance Assistant, told me that sometimes their website was wrong and there was nothing she could do about it. Even went as far as to ask me what I wanted her to do about it. Needless to say I requested they refund me my money and I purchased it through their website for $300 less. The fact that Lexus of Orange Park thinks this acceptable makes me question how they do business overall. I will not purchase another vehicle from them. More

Efficient quick competent professional service high standards smart people from the salesman to the shop personnel to the admin personnel- all together a great experience standards smart people from the salesman to the shop personnel to the admin personnel- all together a great experience More

Jonathan accepted my ES 300h on time, completed the work as promised and at the pre-agreed price, and delivered it back clean and shiny. Then I got caught in a thunderstorm on the way home. as promised and at the pre-agreed price, and delivered it back clean and shiny. Then I got caught in a thunderstorm on the way home. More

Susan was great to work with and took great care of us! She is always very professional and pleasant! She is always very professional and pleasant! More

Always has the best service, which is why I drive to Orange Park from Jacksonville! Orange Park from Jacksonville! More

Always have a great experience at Lexus of Orange Park! Everyone is always so helpful and courteous. Everyone is always so helpful and courteous. More

Let me first start this off by saying we have been an Acura family for decades. In between the two Acura dealerships locally we have never had the experience we had purchasing our new luxury vehicle! Eve Acura family for decades. In between the two Acura dealerships locally we have never had the experience we had purchasing our new luxury vehicle! Everyone and I mean everyone from the sales staff to the managers are personable, approachable and very eager to help you with any and all issues or questions! The perks of being in the Field's family of dealers is great as well! Chase Elliot was a joy to work with! Easy going, not pushy and very knowledgeable on the entire Lexus lineup. Tessa was a pleasure to work with explaining the technology these vehicles come with! Robert McCarthy made the finance part a breeze! Highly recommend stopping in if you're in the market for a luxury vehicle! More

Buyer beware. .. I have officially filed a complaint to the AG, the FLHSM and i'm getting ready to subpeona archived documents. They either rolled back the odomete .. I have officially filed a complaint to the AG, the FLHSM and i'm getting ready to subpeona archived documents. They either rolled back the odometer on a car that was sold to this dealership, or bought a car with rolled back odometer, and tried to hide it. I called them for days, trying to get information. Ended up speaking to an Ana. At first she was super kind and willing to help by pulling and verifying documents. She ended up calling back and her tone completely changed. Went from helpful, to have your attorney call us and hung up on me. If you want a car that had miles potentially rolled back, or a discriminatory tone, this is your place! More