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Lexus of Orlando
Orlando, FL
18 Reviews
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Showing 18 reviews
May 23, 2026
I have been a loyal Lexus customer in Miami, Florida, for more than 16 years. While on vacation here in Orlando, unfortunately a nail punctured one of my tires. My advisor in Miami recommended that I come to more than 16 years. While on vacation here in Orlando, unfortunately a nail punctured one of my tires. My advisor in Miami recommended that I come to Lexus of Orlando to have it repaired. When I arrived, I understood that the tire issue was unexpected and not something planned. However, I wanted to share feedback regarding my experience with a young employee named Victoria . I believe she may need additional training on customer interaction and body language, especially when dealing with older customers. If a customer begins speaking in Spanish, it does not necessarily mean they do not speak English. Even after I switched to English, I felt like I was being ignored, and at times she looked at her coworker as if she did not understand what I was saying. Unfortunately, her attitude and body language did not make me feel welcomed. That said, I would also like to recognize the other staff members around her, who were very attentive and professional, especially Ingrid, the advisor assisting me. Ingrid was absolutely excellent — very kind, respectful, professional, and welcoming throughout the process. I am still here waiting for my tire replacement, but I wanted to bring this to your attention so that Vanessa can hopefully receive additional customer service and body language training moving forward. Thank you for your time. More
by yinazuletac
Employees Worked With
Ingrid Thomson and Omar
May 03, 2026
The minute I walked in Johnathan made me feel welcomed and was very patient with me. He went through all the cars I was looking at explaining everything. I later came back with my husband and he sealed th and was very patient with me. He went through all the cars I was looking at explaining everything. I later came back with my husband and he sealed the deal. More
by Valenciashores
Employees Worked With
Johnathan Johnson, Franklin Almeida, Gisell Soto
May 02, 2026
Great experience with Mei at Lexus of Orlando! She was professional, friendly, and very knowledgeable. She took the time to answer all my questions and made sure I felt comfortable every step of t She was professional, friendly, and very knowledgeable. She took the time to answer all my questions and made sure I felt comfortable every step of the way. The whole process was smooth and stress-free. I highly recommend working with her! More
by ivelisse
Employees Worked With
Mei Hu, Bryan Rivera
April 02, 2026
Friendly, accommodating, clean, delievered on the exact GX when JM and Miami Lexus could not. Miguel and Elle made buying my first car at the age of 56 easy. Their team work is assume and professional. THA GX when JM and Miami Lexus could not. Miguel and Elle made buying my first car at the age of 56 easy. Their team work is assume and professional. THANK YOU!!! More
by Jrsuiter
Employees Worked With
Elle Evans ⭐️⭐️⭐️⭐️⭐️, Franklin Almeida, Miguel Santos
