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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Reviews
4.7
18,543 Reviews
Call Dealership (954) 443-2020
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 18,543 reviews

February 12, 2022

The sales representative was cordial and returned my call promptly. I was disappointed with the detail on the vehicle when we picked it up. Windows and mirrors were not cleaned. Also, the inside had water st More

by GON2NY2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Lusane
Report | Print
Feb 14, 2022 -

Lexus of Pembroke Pines responded

We're glad that our team took care of your vehicle in a timely way. I am sorry, however, that you were disappointed in the condition of your vehicle. I will be sure to pass along this feedback with our team in order to improve moving forward. If there's anything else we can do, please let us know!

February 12, 2022

They fixed my car in one day. They also towed my car to the dealership. More

by MONAFANDEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
REINALDO ENRIQUE RIVERA RAMOS
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Feb 14, 2022 -

Lexus of Pembroke Pines responded

It was our pleasure to assist you! Thank you for choosing Lexus of Pembroke Pines for your service needs, we look forward to your next visit. Have a wonderful day!

February 12, 2022

Very easy process for maintenance, great service and quick, provide loaner while car is in service More

by mbuesogu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
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Feb 14, 2022 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We appreciate your business and are happy to hear that you had such a successful service experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

February 12, 2022

excellent actitude. very helpful. outstanding experience. Adeel benefit having a bit more knowledge on how to setup and use some car gadgets. i strongly recommend him as your Lexus professional sales rep More

by carlosmario.estefan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adeel Sadiq
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Feb 14, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review, Estefan! We are so glad to hear that you had such a successful purchase experience working with Adeel and the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

February 12, 2022

The services was really fast and customer services was excellent and I only way one hours More

by luisahernandez2013
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
Report | Print
Feb 14, 2022 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us, Luisa! We are so glad to hear that you had such a successful service experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

February 12, 2022

Thanks for the service. It took some time to detect the problem but was repaired properly More

by AAGOULNI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney
Report | Print
Feb 14, 2022 -

Lexus of Pembroke Pines responded

Thank you for trusting us with your time and business! We are happy to hear that our team could resolve the issue with your vehicle and we hope to have the opportunity to assist you again at Lexus of Pembroke Pines.

February 12, 2022

Love Lexus of P.Pines. Nick was professional and very helpful, same as Finance. First Lexus and love it. Thank you guys More

by Merlín Martinez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moez Sachedina, Nick Goglucci
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Feb 14, 2022 -

Lexus of Pembroke Pines responded

We're so glad to see that you enjoyed working with Nick! It makes us happy that the Lexus of Pembroke Pines team was helpful.

February 11, 2022

One of your manager is so arrogant and can't handle an issue in a professional manners, and truly believe the car is over priced and i called customer service to help me set-up the Lexus app which caused More

by YOU963DES
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sal Kamal, Marvens St Jean, Darren Lusane, Moez Sachedina
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Feb 28, 2022 -

Lexus of Pembroke Pines responded

I'm sorry to hear how frustrated you are with your recent experience with our team. We aim to handle all issues you're facing with poise and professionalism and do all we can to find you a suitable solution. It's disappointing that you're still having trouble with the Lexus app as well. I would like to step in and assist you, but without your name, I won't have the ability to reach out to you. Please consider giving me a call when time permits. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

February 11, 2022

Caesar & staff were very helpful and informative. Overall a nice experience purchasing my first vehicle More

by Nickstenger10
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Baez, Gemma Urbina
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Feb 14, 2022 -

Lexus of Pembroke Pines responded

Thank you for giving Caesar a shoutout! We're glad you found him to be helpful and informative. Congratulations on purchasing your first vehicle, and thank you for choosing Lexus of Pembroke Pines!

February 11, 2022

Reggie was great !!! We told him what we wanted and he delivered!!! My car was an early birthday gift from my hubby and we love it ……. More

by mr_tmitchell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reggie King
Report | Print
Feb 14, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are so glad to hear that Reggie and the Lexus of Pembroke Pines team delivered such a seamless purchase experience. Happy birthday, and we hope you enjoy your new vehicle!

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