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Lexus of Pembroke Pines

Pembroke Pines, FL

4.7
18,540 Reviews

16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 18,540 reviews

November 29, 2021

Been buying cars at PINES lexus for over 20 years.. Always a pleasure working with this team. More

by Rdh1210
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irv Smith, Frank Marsala, Art Armani
Nov 29, 2021 -

Lexus of Pembroke Pines responded

It's great to hear that you've chosen Lexus of Pembroke Pines for two decades! We appreciate your business.

November 28, 2021

i am satisfy with the service, i will always comeback topembroke pines lexus to service my lexus rx350 More

by ramirez3cr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anndre Rust
Nov 29, 2021 -

Lexus of Pembroke Pines responded

We're glad the Lexus of Pembroke Pines team always takes such great care of your Lexus RX 350! Thank you for the excellent review and for your repeat business. See you next time!

November 28, 2021

Great saleman, very professional and amazing details throughout the all processed for another lexus suv!!! More

by johnnyl89
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Abrahams
Nov 29, 2021 -

Lexus of Pembroke Pines responded

Thank you for your review, Johnny, and congratulations on your new Lexus SUV! We're so glad the Lexus of Pembroke Pines team could help you find it. Enjoy!

November 28, 2021

We was looking for car while week and finally came to Lexus of Pembroke Pines where we saw the best selection and the best salesman Thank you Steve More

by zorykushnir
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Pastukhov
Nov 29, 2021 -

Lexus of Pembroke Pines responded

We are pleased that you stopped in at Lexus of Pembroke Pines! Thank you for sharing your five-star experience with us. Steve will be glad to see he helped make your experience a positive one. See you next time!

November 28, 2021

Dealership was great, all my questions and concerns where taken care of. Gonzo did a great job. I walked out of Dealer a happy costumer Will definitely come back More

by Javier RG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gonzo Dussan
Nov 29, 2021 -

Lexus of Pembroke Pines responded

Hearing from happy customers makes our day, Javier! Thank you for the tremendous review - everyone here at Lexus of Pembroke Pines is glad to see it. See you next time!

November 28, 2021

At Lexus of Pembroke Pines they really make you feel at home and ensure that you get the best deal possible on the car you’re looking to purchase. More

by Pierre R V
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Efrain Saavedra, Moez Sachedina, Gonzo Dussan
Nov 29, 2021 -

Lexus of Pembroke Pines responded

We appreciate your fantastic review, Pierre! We love nothing more than a confident customer, and it was our pleasure to work with you. See you next time at Lexus of Pembroke Pines!

November 28, 2021

Quality service is good in general, but there’s always a way for improvement. Parts service is very good, however it needs a competitive prices. More

by gidilo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Ramos/ Kaimana Lee.
Dec 01, 2021 -

Lexus of Pembroke Pines responded

Thank you for this feedback. While we are happy to hear that you had a successful service experience working with us, the rest of your review is disappointing to read. We strive to keep our prices competitive and reflective of what we offer our guests, and it is concerning that we left the wrong impression. I would appreciate the chance to speak with you to see what I can do to help clear things up. If you are willing to discuss this further, please give me a call at your convenience. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

November 27, 2021

Mikhail is the best specialist I have ever met. Great service, outstanding explanation of all of my concerns. Very pleasant, polite person. Always returned my calls on time, never made me wait. He, alway More

by Nora0505
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mikhail Khalev
Nov 29, 2021 -

Lexus of Pembroke Pines responded

We're glad that Mikhail was wonderful to work with. We appreciate your trust in us to score you the best deal. Thank you for sharing these kind words about us, and we hope to continue taking great care of you down the line.

November 27, 2021

Hands down, the best experience I have ever had buying a car! Darren is absolutely the best at what he does. The customer service was excellent. More

by Latasha
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Lusane
Nov 29, 2021 -

Lexus of Pembroke Pines responded

Wow, the best buying experience ever! Thanks, Latasha, for these kind words. We appreciate your shoutout of Darren. See you again next time here at Lexus of Pembroke Pines!

November 27, 2021

Always a bad experience. I don't know how you guys have returning customers. Serviced my car, didn't even get a good vacuum. Everyone was rude except the guy who checked me in, the cashier and the lady tha More

by bsetthealth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I didn't deal with any of these people. , Jaime Garcia
Nov 28, 2021 -

bsetthealth responded

Part 2. My car had the tire sensor lit when I brought it in Friday. It's now Sunday morning, I haven't driven the car since Sat morning. AND OH GUESS WHAT?? MY TIRE IS FLAT BECAUSE THEY DIDN'T CHECK THE TIRE. JUST PUT AIR IN IT. Such a great dealership. Can't wait for my lease to expire.

Dec 16, 2021 -

Lexus of Pembroke Pines responded

Your feedback is disappointing and I'm sorry about the way you were treated as well as the issues you have run into with your tires. We want our customers to feel confident in the work we perform on their vehicles and I will be speaking with our team in an effort to provide our guests with better quality service in the future. In the meantime, please let me know how I can make things right. I would be grateful to take your call and see what I can do to help. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

Dec 16, 2021 -

bsetthealth responded

You can contact me with an offer.

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