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Lexus of Pembroke Pines

Pembroke Pines, FL

4.7
18,564 Reviews

16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 18,564 reviews

December 01, 2020

Juan and everyone that assisted us for the service of our vehicle we’re great. We were assisted timely and professionally by a great staff. More

by richardcruz771
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan
Dec 01, 2020 -

Lexus of Pembroke Pines responded

Richard - Thank you for the wonderful review! We are happy to hear that you're satisfied with our service and we look forward to assisting with your auto needs again in the future. - Lexus of Pembroke Pines team

December 01, 2020

We are very greatful for the wonderful service received at Lexus of Pembroke Pines, especially for our service specialist, Rod, who was very attentive to our needs. As always very happy to be part of the l More

by YANETMTNEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod
Dec 01, 2020 -

Lexus of Pembroke Pines responded

We're so lucky to have you as a Lexus of Pembroke Pines customer! It makes our day to hear that Rod took such good care of you and your vehicle. Thank you for trusting us with your repair and maintenance needs!

December 01, 2020

Zee went above and beyond. He knows his craft and product well. Car was ready for test drive when I arrived. Knew actually what I wanted. 5 stars!! More

by RENE.VILA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zee Hanif
Dec 01, 2020 -

Lexus of Pembroke Pines responded

Hi Rene - thank you for trusting us to help you into the right vehicle. Our team takes pride in offering excellent service and I am glad to hear that Zee took care of you. On behalf of everyone at Lexus of Pembroke Pines, we wish you safe travels!

December 01, 2020

Yomar, the sales person was courteous and knowledgeable. They were willing to negotiate according to our budget. Place was clean and they were following Covid guidelines. More

by Leslywarthen
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Yomar Contreras
Dec 01, 2020 -

Lexus of Pembroke Pines responded

Thank you for posting about your experience with our Lexus of Pembroke Pines team! Customer safety and satisfaction remain our priorities and I am happy to hear that Yomar was so helpful throughout the sales process. We wish you safe travels in your new vehicle!

December 01, 2020

The customer service of Mr. Whitmon and the other staff members that assisted me was A1. This being my first visit to this dealership, I was very impressed with the knowledge and attention I received, and More

by AJB8788
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Whitmon
Dec 01, 2020 -

Lexus of Pembroke Pines responded

We are delighted to hear that our Lexus of Pembroke Pines team impressed you with their service. Thank you so much for allowing us the chance to earn your business! We appreciate your recommendation and hope that your new vehicle is treating you well.

December 01, 2020

I came in that morning cause I had a tire issue thinking that it might be something serious but after the service Technician checked it out told me that it was only low pressure everything was good with a c More

by Bandit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera, Gustavo Palacio, Jaime Garcia, Adam Hoglievina
Dec 01, 2020 -

Lexus of Pembroke Pines responded

It's wonderful to hear that our team ensured your vehicle is safe out on the roads. Thank you so much for visiting us at Lexus of Pembroke Pines! We truly appreciate your positive feedback.

November 30, 2020

I have never had such a wonderful service in a dealership. Rod and Richard went above and beyond to help me with all my questions and issues in my new RC350. Defenetly a 5 start experience More

by ANAG2604
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ROD FULLER
Dec 01, 2020 -

Lexus of Pembroke Pines responded

For you to say that Rod and Richard went "above and beyond" to assist you really means a lot. Thank you so much for the rave review! If there is anything further we can to do help, please let us know. - Lexus of Pembroke Pines team

November 30, 2020

The service was very good at this location. I would recommend others for any needs they may have for their Lexus car truck or van More

by .
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Correa
Nov 30, 2020 -

Lexus of Pembroke Pines responded

Thank you for the five-star review! It is fantastic to hear that you are so confident in the Lexus of Pembroke Pines service team to get the job done. We appreciate your support and hope to work with you again down the road!

November 30, 2020

Had my oil changed 3 times since December 2019 and only once someone mentioned my Check Highlight System. $350 diagnostic is outrageous when I told them what I suspected the problem is and all my lights ar More

by Shon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
Dec 02, 2020 -

Lexus of Pembroke Pines responded

Shon - We are grateful for your repeat business and I'm sorry that you aren't completely satisfied with our service. If you have any questions about our prices or the work done on your vehicle, I would be glad to speak with you. Please consider giving me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

November 29, 2020

Great service. Wish new model with different look would hit the market I love Lexus but getting another would feel like getting the same ... need to change it up a bit. I’ve had 3 in a row More

by tfern76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
Nov 30, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for your review and feedback! We are glad to have you as a loyal Lexus customer. Enjoy your week! - Lexus of Pembroke Pines team

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