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Lexus of Pembroke Pines

Pembroke Pines, FL

4.7
18,538 Reviews

16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 18,538 reviews

November 21, 2020

The experience was great. The process was fast and efficient. Great customer service! We definitely love our car. We will be back. Thank you again More

by gregory397
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Estrella
Nov 23, 2020 -

Lexus of Pembroke Pines responded

Gregory, thank you for the review! It was our pleasure to assist you here at Lexus of Pembroke Pines, and we hope that you continue to enjoy your vehicle!

November 21, 2020

Went for an oil change and was told I need service and recommended me to buy tires, replace front and back shocks.. On the Lexus website it says a free cabin filter for having sercice recommend. I texted More

by Kimlittlebit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carlos
Dec 08, 2020 -

Lexus of Pembroke Pines responded

It is never our intention to mislead a guest and I sincerely apologize for your frustrations. There could have been a miscommunication among my team and I will be sure to discuss this with them. If you would like to speak with us in more detail, I am here to take your call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

November 21, 2020

Mario is amazing. Super personable. I described to him what car i was looking for and he showed me the ropes with picking the best car possible. Will definitely be going back to mario in the future for m More

by Dangonz2323
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario F Padron
Nov 23, 2020 -

Lexus of Pembroke Pines responded

Thank you for shopping with Mario at Lexus of Pembroke Pines. It is our goal to find the best option for guests and I am happy to hear that came through to you. We look forward to your next visit!

November 20, 2020

Thanks to Jose Amaro for following up with the repairs and processing the warranties. There were two issues and both solved including noise which is always hard. More

by PEDRO_RIOS_O
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Nov 23, 2020 -

Lexus of Pembroke Pines responded

Pedro, thank you for the review! It was our pleasure to service your vehicle here at Lexus of Pembroke Pines, and we will be sure to let Jose know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

November 20, 2020

Service department is always very organized no waiting, courteous and efficient. My service writer Jeremy Riviera is very thorough and proficient. I’m very happy and satisfied with the service. The loaner More

by CECHONGS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
Nov 23, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Lexus of Pembroke Pines, and we will certainly let Jeremy know that you appreciate his help. We are glad that we were able to sort out your situation with your jumper cables, and we look forward to your next visit!

November 20, 2020

My visit to Lexus was pleasant. I did not have a long wait. Your employees worked together as a team..I will recommend Lexus to friends and family More

by MSMILDREDGONZALEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/a, Steve Pastukhov
Nov 23, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for recommending Lexus of Pembroke Pines! We love to hear that your visit was quick and easy. Have a wonderful week!

November 20, 2020

Brandon did a great job, my only concern was that the car came with only one key fob when I spent almost $30000. They cost between two and three hundred dollars , to me it's poor service ! Thank you More

by benclavet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Budhai
Nov 23, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting us with this purchase. I apologize that we weren't able to provide a second key fob and appreciate you bringing this to my attention. We want the best for our customers and will keep your feedback in mind moving forward. Enjoy your new vehicle! Lynn Gonzales - Customer Relations Manager - 954-945-8581

November 20, 2020

Juan in the service department was excellent. He made sure all my needs were meant. While my car was in service they broke an AC vent. Juan had it replaced at no charge to me. Thank you for your service More

by JACQUE_HUDSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan
Nov 23, 2020 -

Lexus of Pembroke Pines responded

Jacque, thank you for the review! Juan is an excellent member of our team at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

November 20, 2020

Used broker Angel and he made my life so easy. He was easy to get in touch with and found me the perfect car for the lowest price More

by sstabile16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaetano Costantino, Andres Majerovicz
Nov 23, 2020 -

Lexus of Pembroke Pines responded

There is nothing we love more than hearing that our customers are finding their perfect cars at Lexus of Pembroke Pines. Thank you so much for sharing this feedback about Angel! We wish you many safe and happy miles in your new ride.

November 20, 2020

Excellent customer service. Advisor and mechanic were very professional an honest. In general a very good experience we will be back for next service on March More

by Ana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigele
Nov 23, 2020 -

Lexus of Pembroke Pines responded

Ana, thank you for taking the time to leave us a review! We are grateful for your business here at Lexus of Pembroke Pines, and it means a lot to know that our service team earned your trust. We look forward to your next visit!

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