Lexus of Pembroke Pines
Pembroke Pines, FL
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Complete an early upgrade on my lease. So happy at the deal, the service, the vehicle and GREAT SERVICE I get every time! Love my new Rx350 sport 😁👍 deal, the service, the vehicle and GREAT SERVICE I get every time! Love my new Rx350 sport 😁👍 More
Melissa Ho is awesome! She's got great customer service. She is always prompt, welcoming and cordial. Very happy with the service provided. Thank you. She is always prompt, welcoming and cordial. Very happy with the service provided. Thank you. More
Most unpleasant buying experience of my life. And it got worse when I read what the dealership added into our contract AFTER we agreed on a price. They charged $799 for "Document Fee" $181 in DMV fees, inc worse when I read what the dealership added into our contract AFTER we agreed on a price. They charged $799 for "Document Fee" $181 in DMV fees, including the title, registration, and plate fees , then turns around and charges those fees again in the final contract. Then adds another $499 in "Electronic Filing Fee". This whole process took 6.5 hours. Not only will I NEVER buy from this dealer, I will NEVER buy a Lexus, when they have their dealers being this shady in my opinion. They slid a bunch of additional fees in after the deal and the topper, is it is going to cost $350 to NOT buy another xxx Lexus. It took 3 hours to work out a deal, then an additional 3.5 hours to finally sign the deal. By then, we were sick (Physically and needed to leave). I should have walked out What a excruciating painful experience. NEVER AGAIN. More
5 Star Service. Richard Monivis was excellent and a pleasure to do business with. Highly recommended to anyone looking for a Lexus. Thank you Richard pleasure to do business with. Highly recommended to anyone looking for a Lexus. Thank you Richard More
My service was quick and my service advisor was Melissa and she was very attentive. Melissa make sure your vehicle is taken care of in a timely manner. and she was very attentive. Melissa make sure your vehicle is taken care of in a timely manner. More
Good service Salesman was very patient brought me down 2 Good service Salesman was very patient brought me down 2 cars to test drive looked at inventory options for me was very good mannered and knowledgea Good service Salesman was very patient brought me down 2 cars to test drive looked at inventory options for me was very good mannered and knowledgeable and while I test drove he went thru all the car options with me Finance Reinaldo will say the same very mannered professional and changed my deal to a better desired deal More
The Service Dept customer service is great! Friendly, patient, accommodating! I didn’t have an appointment, but they checked my car anyway and were accommodating. patient, accommodating! I didn’t have an appointment, but they checked my car anyway and were accommodating. More
I had a great experience at this dealership. I was nervous about making this purchase but the staff there made me feel comfortable. Everyone was so helpful and professional. nervous about making this purchase but the staff there made me feel comfortable. Everyone was so helpful and professional. More
Three hours for an oil change ,is way to much. After that time waiting in there, I asked a representative what was happening, he told me my car was ready long time a go but no one told me anything. time waiting in there, I asked a representative what was happening, he told me my car was ready long time a go but no one told me anything. More


