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Lexus of Pembroke Pines

Pembroke Pines, FL

4.7
18,653 Reviews

16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 18,653 reviews

December 03, 2020

Jeremy is excellent to work with and always goes above and beyond for the service on all three of our family Lexus vehicles. I truly enjoy working with him and being able to have an advocate for our car c More

by georgette.baeza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
Dec 03, 2020 -

Lexus of Pembroke Pines responded

Thank you for posting about your 5-star experience. We strive to deliver exceptional service and I am thrilled to hear that Jeremy consistently hits the mark. It's a pleasure to have earned your business at Lexus of Pembroke Pines and we look forward to taking care of you next time!

December 03, 2020

Reggie was excellent. Issue is I was asked to sign a document stating I got a $1,000 rebate for my military son. All I received was $5 off my monthly payment for him being active military. That $180 off More

by RMCCAULEY0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Woman that handled the finances was amazing and friendly , Reggie King
Dec 02, 2020 -

Lexus of Pembroke Pines responded

While I'm glad to hear that you enjoyed working with Reggie, I'm very sorry to see the rest of your feedback. We expect all of our guests to be treated with straightforward service. I would be glad to look into this for you, but I won't be able to find your contact information without a name. Would you please give me a call? Thank you, Lynn Gonzales - Customer Relations Manager - 954-945-8581

Dec 02, 2020 -

RMCCAULEY0 responded

I attempted to call and received a message that I called a number that does not have a voice mailbox set up. It's now 5 hours later and I have now called you 2 times and still all I'm getting is a message that the mailbox is not set up. You have my number on my file, so if you truly want to look into this matter and make it right I expect you to call me at this point. TY

Dec 03, 2020 -

Lexus of Pembroke Pines responded

I'm very sorry for the trouble you've had reaching me. I want to get in touch, but I will need a phone number. Would you either provide me with contact information or try to call me again today? Thank you, Lynn Gonzales - Customer Relations Manager - 954-945-8581

Dec 08, 2020 -

RMCCAULEY0 responded

I have called 3 more times now. This is ridiculous. Not wanting to put my number on a public forum but I guess I have no choice. took my number out as its obvious no one was going to be calling me!

December 03, 2020

Great prices and excellent service. I was very pleased Great prices and excellent service. I was very pleased to buy a great car from this dealership. I am satisfied and highly recommend this place More

by Gennadii S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Armani, Steve Pastukhov
Dec 03, 2020 -

Lexus of Pembroke Pines responded

We couldn't have asked for a better endorsement! Thank you for your confidence in Lexus of Pembroke Pines, and congratulations on your new vehicle!

December 03, 2020

Staff and experience by the service center exceeded my expectations and sets the standard for quality. Was in and out of there as fast possible and Andre was transparent with me about what needed to be do More

by stevefoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Rust, Jeremy Rivera
Dec 03, 2020 -

Lexus of Pembroke Pines responded

Thank you for the glowing review, Steve! It means a lot to hear that Andre and the team went above and beyond to deliver efficient service. We appreciate your support and hope to work with you again at Lexus of Pembroke Pines!

December 03, 2020

Darren made my purchase very quick and easy. Found the car I was looking for and e-mailed me videos of the car- inside/out so I could make sure it was the color I wanted. Went to dealership and paperwork More

by SuziC
Recommend Dealer
Yes
Employees Worked With
Darren Lusane
Dec 03, 2020 -

Lexus of Pembroke Pines responded

Thank you for the review! We couldn't be more pleased to hear that Darren took good care of you here at Lexus of Pembroke Pines, and we will be sure to let him know that you appreciate his help. Enjoy your newly purchased vehicle!

December 03, 2020

Excellent experience. Nick was very easy to work with. Love my new IS 350. This is my third lease and plan to continue with this dealership. More

by FHTDIANA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Holden
Dec 03, 2020 -

Lexus of Pembroke Pines responded

Congratulations on your new Lexus IS 350! It is excellent to hear that Nick delivered such a fantastic purchase experience. We appreciate your loyalty to Lexus of Pembroke Pines and cannot wait to see you next time!

December 03, 2020

Jaun kept me in touch during the entire process of my car. I would recommend anyone needing a great service person, they are in great hands. During the process they broke a my A/C vent , and Juan took More

by JACQUE_HUDSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan from service
Dec 03, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Lexus of Pembroke Pines, and we will be sure to let Juan know that you appreciate his help. We look forward to your next visit!

December 02, 2020

It’s clean, but hectic, my visit at first was confusing due to several and different people had called me to set up an appointment and then the sales person was very busy, and I was asked to come back and More

by SMKNADLCL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed I Yousuff
Dec 03, 2020 -

Lexus of Pembroke Pines responded

Thank you very much for your business! I'm so glad to hear that Mohammed helped you drive home in the vehicle you wanted. I apologize for any confusion you experience and appreciate you bringing this concern to my attention. If there is anything else that I can do to assist you, please let me know. Lynn Gonzales - Customer Relations Manager - 954-945-8581

December 02, 2020

We came in to see one specific preowned ES after communicating with your online sales person. However, it was not there? We then worked with Darren to find another ES which we ended up buyin More

by DMNJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Lusane, Jason Acosta
Dec 03, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are so glad Darren took good care of you here at Lexus of Pembroke Pines, and we will be sure to let him know that you appreciate his help. We hope that you continue to enjoy your newly purchased vehicle!

December 02, 2020

The service received was excellent and effortless. I went in for new tires, the service advisor, Melissa, was very honest and helpful in my selection process. I was also provided with a loaner, once ag More

by mclinares
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa-Service
Dec 03, 2020 -

Lexus of Pembroke Pines responded

Miriam, thank you for taking the time to leave us a review! We are glad that we were able to assist you here at Lexus of Pembroke Pines, and we will be sure to let Melissa know that you appreciate her help. If you ever need anything else, don't hesitate to come back and see us again!

Dec 04, 2020 -

mclinares responded

You're very welcome and thank you!

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