Lexus of Pembroke Pines

This is not the first time with Lexus at PP. This is my 6 vehicle and I have always have had good experience with this dealership 6 vehicle and I have always have had good experience with this dealership More

I am usually very satisfied with Lexus of Pembroke Pines. This last time I took my car for an oil change and complimentary car wash. I was told that my car would be ready in about two hours. Not only wasn’t This last time I took my car for an oil change and complimentary car wash. I was told that my car would be ready in about two hours. Not only wasn’t my car ready in two hours, the service department was closed and I didn’t received a text or call. Thus, I called and was told to call the next day. Very unprofessional. I think Mr. Juan Correa needs to be trained better especially in communication skills. More

Thanks to salesman Mario Padron at Pembroke pines lexus, I was able to get a brand new 2021 lexus rx 350. He was very efficient and straight to the point. He made things very easy for us and everything was I was able to get a brand new 2021 lexus rx 350. He was very efficient and straight to the point. He made things very easy for us and everything was stress free. More

The Pembroke Pines Lexus dealership did a good job in sales and preparation of the vehicle. The salesman Mr. Louis was tenacious in trying to find me a car. His hard work paid off. sales and preparation of the vehicle. The salesman Mr. Louis was tenacious in trying to find me a car. His hard work paid off. More

This is our 3rd Lexus that we bought from Lexus of Pembroke Pines. The salesman was a pleasure to deal with. Felt he was very honest with us. Pembroke Pines. The salesman was a pleasure to deal with. Felt he was very honest with us. More

Excellent service and improvement iAd all ways a thing that ca be excellent but you are the best and allay is is room room to improve Excellent job that ca be excellent but you are the best and allay is is room room to improve Excellent job More

So far my experience with Lexus of PPines has been a good one. Keep it up is always nice to go back to a place where you get treated well. good one. Keep it up is always nice to go back to a place where you get treated well. More

Good service. Attentive. Service Representative is always respectful, available and professional. I was able to use my insurance and pay a copay fee. Car was also washed. respectful, available and professional. I was able to use my insurance and pay a copay fee. Car was also washed. More

Good customer service. Excellent personnel in the service department. Rod Fuller my representative does an exemplary job. I would highly recommend using him if at all possible. department. Rod Fuller my representative does an exemplary job. I would highly recommend using him if at all possible. More

Had an appointment scheduled for servicing and had requested a loaner car because I was going to use my lunch break to take the car in. Once there I was informed there were no loaner cars available. T requested a loaner car because I was going to use my lunch break to take the car in. Once there I was informed there were no loaner cars available. The service rep was trying to be accommodating but it seems like his team wasn’t on the same page. Had to book my own Uber to get home and find transportation back to pick up my car. The least that could have been done for the inconvenience was to send my car to my home once the service was done or at least reimburse for the Uber. The service rep was very sweet and I completely understand these things are out of his control but as his supervisor I would have tried to do good by the customer. This is already my second poor experience here. I should have known better when I leased my car not to do business there. Sales reps did not attend to me, and I was told that the car that I wanted (my current car) was out of my budget. Anxiously waiting for my lease to end. More