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Lexus of Pembroke Pines

Pembroke Pines, FL

4.6
16,856 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,856 reviews

March 14, 2020

I like my car:) Did not have a problem with service provided. Sale dealer was very knowledgable with the car that I purchased. Just wanted more information on leasing More

by TOMEKAMCCULLOUGH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yomar Contreras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to write this review and letting us know how we are doing. Our customers are top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Lexus Of Pembroke Pines are glad to have you as a customer.

March 14, 2020

Michele and Warren were very courteous, friendly and knowledgeable about their jobs. I bought out my lease in just a little over an hour. I was very happy with their service. More

by CONJOY35
Recommend Dealer
Yes
Employees Worked With
Michele Alter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Warren Hanes
Mar 15, 2020 -

Lexus of Pembroke Pines responded

Hello, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Michele and Warren and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

March 14, 2020

My experience with the dealership has been since the days when it was on 441. Since then I’ve been with Lexus since they moved to Pembroke Pines. That in itself should indicate my satisfaction but that is be More

by SAMISHKOFF
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2020 -

Lexus of Pembroke Pines responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that Richard could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

March 14, 2020

Everything was perfect except one thing: they didn’t wash the car. They checked everything. It was done less than one hour. I hope that next time they will not forget to wash the car More

by Dmitry
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Pastukhov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2020 -

Lexus of Pembroke Pines responded

Thank you, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that you had a good service experience. Thank you again for choosing Lexus Of Pembroke Pines, we look forward to having you as one of our valued customers for many more years to come!

March 14, 2020

best people best service I have using this service center to maintain my cars over ten years. They always keep the high standard lever . The waiting area is clean with Wifi. More

by CLAIREACME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Rust
Mar 14, 2020 -

Lexus of Pembroke Pines responded

Thank you for your excellent review, we look forward to sharing it with Andre and the service team! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus Of Pembroke Pines.

March 14, 2020

Helpful Sales Team The Team comprising John Whitney, Rohan Alexander and Otany Lantigua were extremely helpful and made every effort to earn my business. Frequent check More

by DK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Otany Lantigua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rohan Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Whitney
Mar 15, 2020 -

Lexus of Pembroke Pines responded

Hi, Thank you for taking the time to submit a review. We are so glad John, Rohan and Otany provided such great assistance with your purchase. We truly appreciate your business. We apologize, however, that we missed the mark during the finance portion of your experience. If you would like to further discuss your concerns, feel free to contact us at your convenience.

March 13, 2020

Patrick, a great sales person to work with I went to Lexus of Pembroke Pines because my neighbor recommended Patrick, she is on her second lease with him. When we met he offered 2 options, mak More

by JOSEMANUEL.RODRIGUEZC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2020 -

Lexus of Pembroke Pines responded

Thank you, Jose Manuel! We appreciate your business and look forward to helping you with any questions or future vehicle needs, please reach out to Patrick or the team. Thank you for choosing Lexus Of Pembroke Pines.

March 13, 2020

My service guy, Carlos, was fabulous.However they did not clean my car. They gave it back to me dirty and I expected better! They should have washed and vacuumed my car. More

by OLGAESPINOSA
Recommend Dealer
Yes
Employees Worked With
Carlo Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2020 -

Lexus of Pembroke Pines responded

Olga, thank you so much for taking the time to share your feedback! We're glad to hear that Carlo took good care of you. We apologize for the lack of a car wash and cleaning; please don't hesitate to reach out to us directly if you would like to discuss it further. We will do better next time!

March 13, 2020

Carlos provides exceptional service on my recent visit! He was attentive and kept me apprised of each step. In addition he secured a discount for me. More

by Larapenn
Recommend Dealer
Yes
Employees Worked With
Carlos
Mar 13, 2020 -

Lexus of Pembroke Pines responded

Thank you so much for your excellent review! We are so glad that Carlos provided you with a positive experience at Lexus Of Pembroke Pines. Please don't hesitate to reach out if you need anything else.

March 13, 2020

Carlos Perez was awesome. He was attentive to the problem I presented with. He explained the process and the duration of my wait time. Great employee. More

by MIGITBABE
Recommend Dealer
Yes
Employees Worked With
Fred Carey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2020 -

Lexus of Pembroke Pines responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus Of Pembroke Pines.

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