Lexus of Pembroke Pines

In my opinion this dealer has change for the worst, might be product of the present situation, however I am surprised of the lack of preparation of some personal as in the financial area as maintenance servi be product of the present situation, however I am surprised of the lack of preparation of some personal as in the financial area as maintenance services, More

Girls in the entrance not so welcoming and the ones in pick up either. Not happy to be working on a Saturday. Isidro in the service was excellent: pick up either. Not happy to be working on a Saturday. Isidro in the service was excellent: More

I want to express my pleasure with my continued experiences with Lexus of Pembroke Pines, especially John Siegel. I have been a customer of this dealership for almost 20 years, and my recent experi experiences with Lexus of Pembroke Pines, especially John Siegel. I have been a customer of this dealership for almost 20 years, and my recent experiences remain unmatched. Thank you to my Lexus team! More

I love Lexus of Pembroke Pines! From the day I purchased my vehicle to the regularly scheduled maintenance, I’ve been treated like I’m the own the place! my vehicle to the regularly scheduled maintenance, I’ve been treated like I’m the own the place! More

Mario was extremely helpful with us and went over backwards to help in any way much appreciated. Also Amed rodriquez was very helpful as well. backwards to help in any way much appreciated. Also Amed rodriquez was very helpful as well. More

I was made aware of trade in and new vehicle purchase options in an informed, clear manner. Always great dealing with Frank. I have leased or purchased multiple vehicles with him based on his professiona options in an informed, clear manner. Always great dealing with Frank. I have leased or purchased multiple vehicles with him based on his professionalism. More

This dealership has always provided top notch service to me. I received excellent advise from Richard Monivis, Product Specialist. John Steigele, Service Consultant, is simply the BEST and I would not trade me. I received excellent advise from Richard Monivis, Product Specialist. John Steigele, Service Consultant, is simply the BEST and I would not trade him for anyone else. Thank you!! More

It was a excellent customer service specially my service advisor Jeremy Rivera I was out from there fast because I request to Jeremy that I was running late for work advisor Jeremy Rivera I was out from there fast because I request to Jeremy that I was running late for work More

My five stars are soley due to my experiences with my service advisor, Carlos Perez. His professionalism, knowledge, and willingness to address all of my concerns pertaining to the service of my vehicle service advisor, Carlos Perez. His professionalism, knowledge, and willingness to address all of my concerns pertaining to the service of my vehicle is what brought me back to this location. I was actually having my vehicle serviced at JM Lexus in Margate even though I am less than five miles away from Lexus of Pines. Y'all were absolutely horrible and North Miami was no better. I dreaded when it was time for my vehicle to be serviced. I was going on a road trip and over due for an oil change. There were no appointments at JM Lexus that fit into my timeframe. I prayed before I took my vehicle back to Pines that there would be no issues with a simple oil change. To my total surprise, everything went well with no issues. I'm not sure what may have happened or changed; new management perhaps. I believe that the service team is an integral part of a dealership's success. Since every single time that my vehicle was at Pines or North Miami location for service or repair and it was horrible, I had decided that this would be my last Lexus vehicle and I have had four to date. Again, my five stars are because of my service advisor. More

Great service with a smile. Sammy is truly a pleasure to work with. Yajaira was patient and very thorough. I do wish Lexus would rethink the policy of ensuring safety features are part of the basic packag work with. Yajaira was patient and very thorough. I do wish Lexus would rethink the policy of ensuring safety features are part of the basic package instead of asking customers to pay additional for it. More