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Lexus of Pembroke Pines

Pembroke Pines, FL

4.7
18,538 Reviews

16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 18,538 reviews

November 14, 2020

Amazing professionalism and quick response time, this is by far the best dealership I’ve ever dealt with. I’m going to be buying a second car from them with service for sure More

by MLAUDADIO0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera, Scott Mankin, Gustavo Palacio, Jaime Garcia, Adam Hoglievina
Nov 16, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are grateful for your business here at Lexus of Pembroke Pines, and we look forward to your next visit!

November 14, 2020

Excellent service the staff was very helpful and courteous.I would recommend this dealer without hesitation. I will go back to this dealership for all my service More

by Jenny52
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
Nov 16, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us, Jenny! It is wonderful to hear that you had such an outstanding experience working with the Lexus of Pembroke Pines team. Safe travels, and we are looking forward to working with you again in the future!

November 14, 2020

I already sent in my review but I had a problem with the I already sent in my review but I had a problem with the program. My technician is Andre Rust he is not only a gentleman but a great person my work i More

by MYNATI
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
andre. Rust
Nov 16, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! Andre is an excellent member of our team at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. It is always a pleasure to assist you here, and we look forward to your next visit!

November 14, 2020

Great service everything was great recommend Them to Great service everything was great recommend Them to bring your car very good fast and nice all excellent no issues every time they even dropped me More

by MONTENEGROC68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera, Scott Mankin, Gustavo Palacio, Jaime Garcia, Adam Hoglievina
Nov 16, 2020 -

Lexus of Pembroke Pines responded

We're so glad to hear that your recent service experience with us at Lexus of Pembroke Pines went so smoothly! Thank you for supporting our team by sharing this positive feedback.

November 14, 2020

This location was Very busy, but everyone I dealt with went above and beyond. I Felt comfortable as if I've known everyone there for years. More

by Cindylouhoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Banko, Andre Armani
Nov 16, 2020 -

Lexus of Pembroke Pines responded

Your review made us smile! We are so happy to hear that you enjoyed working with our Lexus of Pembroke Pines team as much as we enjoyed working with you. Thank you for your business!

November 13, 2020

Customer service is excellent!Please extend My Thank Customer service is excellent! Please extend My Thank you! To Jeremy in Service. I cant complain he’s a great asset to your company over all . More

by RITZVILLE143
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
Nov 13, 2020 -

Lexus of Pembroke Pines responded

Thank you for the rave review of our service! We appreciate you taking the time to share this feedback and give a shout out to Jeremy. Enjoy your weekend!

November 13, 2020

Okay, I first thank a seller from another Lexus dealer who did not want to please me in the purchase of my dream car, so for that reason I came to quote to Pembroke Pines which I do not regret, the servic More

by DIANAJUDITHLUNA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yahaira, Rafael Genao
Nov 13, 2020 -

Lexus of Pembroke Pines responded

Diana - We are very happy to hear that you received the excellent customer service you deserve from our Lexus of Pembroke Pines team. Thank you very much for allowing us the chance to assist you! We hope that you absolutely love your new vehicle.

November 13, 2020

John Steigele made this process very pleasant. I was told a specific time that I would be waiting and he made sure he kept his word. More

by carole november
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigele
Nov 13, 2020 -

Lexus of Pembroke Pines responded

Your feedback means so much to us, Carole! Thanks for posting about your recent service visit with our team member, John. We look forward to working with you in the future at Lexus of Pembroke Pines!

November 13, 2020

Great service at this dealership. Always work with Carlos and he’s a genuine professional. Facilities for guests are tired and need to be updated. Otherwise great customer handling in Service Department. More

by HSTEWART1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos
Nov 16, 2020 -

Lexus of Pembroke Pines responded

Thank you very much for choosing Lexus of Pembroke Pines for your auto needs. I appreciate you sharing this feedback about our service and facilities as we are always striving to improve the experience of our guests. Please give me a call if there is anything that I can do to assist you. Osiris Barcelo - Service Manager - (954) 443-2361

November 13, 2020

Not as professional as JMLexus. Salesperson left us sitting while he looked at my car and wasn’t able to give us figures without going to another computer without explanation. More

by MKRANTZLER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rohan, , Andres Vergara, Mikhail Khalev
Nov 13, 2020 -

Lexus of Pembroke Pines responded

We pride ourselves on our customer service and I'm so sorry that this wasn't reflected during your visit with us. This sounds like a training opportunity, but I will need some additional information about what happened here. If you're willing to speak with me about this further, would you please give me a call? Thank you, Lynn Gonzales - Customer Relations Manager - 954-945-8581

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