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Lexus of Pembroke Pines

Pembroke Pines, FL

4.7
18,564 Reviews

16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 18,564 reviews

November 12, 2020

Nick Enzy is the best, he provided me with outstanding service. Other folks are not friendly. Perhaps they were having a bad day. I have been a customer to this office for 17 years. Boris financial Rep no More

by L.BUDHNA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Ensey
Nov 13, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to share this feedback. We are very grateful for your longtime support and I apologize that you didn't receive friendly service from our entire team. I appreciate you sharing this feedback so that I can address it with the right people. Please give me a call if there is anything else I can do to assist you. Thank you, Maggie Marinova - Client Relations Manager - 954-945-9239

November 12, 2020

Carlos is awesome. I trust him implicitly with my vehicle. Isidro also very helpful. Ample socially distant seating and cafe with great coladas and snacks. More

by Charlotte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro, Carlos
Nov 12, 2020 -

Lexus of Pembroke Pines responded

Hi Charlotte - Thank you for the fantastic review! We're delighted to hear that you received excellent service from Carlos, Isidro, and our Lexus of Pembroke Pines team. Hope to see you next time!

November 11, 2020

great service, great people that work there, all super responsive, nice and direct, that like to do business and get things done, sorry don't remember name of finance manager, More

by drge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hew
Nov 12, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Pembroke Pines, and if you ever need anything else, don't hesitate to come back and see us again!

November 11, 2020

Horrible customer service. Came for a tire patch and left with no tire at all. They made a bigger hole just to sell me a new tire which I didn’t buy. More

by DEANNA.HASAN001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michele Alter, Mike Banko, Fred Carey, Edgar Chaparro, Cesar Baez, Tom Abrahams, Jason Acosta, Jean Carlo Correa, Brandon Budhai, Kham Alexander
Dec 01, 2020 -

Lexus of Pembroke Pines responded

Deanna - This doesn't sound like the knowledgeable and accommodating service we strive for here, and I would be more than willing to speak with you directly about what happened with your tire. I'm going to look up your contact information, but please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

November 11, 2020

Buying my vehicle was a breeze. Got in, signed all documents, pay and I was on my way. Tom did a great job of having everything ready. More

by LEROYFL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Abrahams, Jason Acosta
Nov 12, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Lexus of Pembroke Pines, and we will certainly let Tom know that you appreciate his help. Enjoy your newly purchased vehicle!

November 11, 2020

My advisor was Juan, even do they had scheduled me with another adviser. Juan was proffesional n pleasant. He was friendly, knowledgeable. He help everyone. They were short staff, n yet he took his tim More

by LASIGONZA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan
Nov 12, 2020 -

Lexus of Pembroke Pines responded

Thank you for taking the time to leave us a review! We are so glad you enjoyed working with Juan here at Lexus of Pembroke Pines, and we will certainly let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

November 11, 2020

Jose Amaro is a rock star! He took care of me immediately and my vehicle was ready in about an hour. Great job guys! Keep on the good work! More

by mannyruiz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Nov 12, 2020 -

Lexus of Pembroke Pines responded

It was so kind of you to share your feedback! At Lexus of Pembroke Pines, we strive to deliver a seamless and enjoyable experience and I am glad to hear that Jose hit the mark. Our team looks forward to working with you next time!

November 11, 2020

My advisor Mr. Carlos Perez has provided me an excellent service which resolved all the technical problems of my car in a timely manner. I have enjoyed the entire experience at the dealership. More

by XIANMING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
Nov 11, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting us with your vehicle. At Lexus of Pembroke Pines, our team is committed to providing great service for guests and I am glad to see that Carlos took care of your concerns. We're grateful for your confidence in us and we wish you safe travels until your next visit!

November 11, 2020

I love coming to this Lexus dealer! The people are great ! Very nice. !!!!!! The service dept was awesome and the also the sales dept. customer advice department was wonderful as well More

by perfectdiamond70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
REINALDO ENRIQUE RIVERA RAMOS, Gustavo Palacio, Mohammed I Yousuff
Nov 11, 2020 -

Lexus of Pembroke Pines responded

Thank you for your confidence in Lexus of Pembroke Pines! We're glad to hear that both our sales and service team have impressed you and we look forward to taking care of you during your next visit!

November 11, 2020

The service advisor who was given my car was wonderful. His name is John Steigle. He was courteous, and got the job done efficiently and with class. And I was pleased to be able to have them pick up my ca More

by KOPENHAVENF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigle
Nov 11, 2020 -

Lexus of Pembroke Pines responded

We couldn't have asked for a better review! It makes our day to hear that John and the rest of our team went above and beyond to deliver a safe, friendly, professional experience. Thank you for trusting Lexus of Pembroke Pines with your vehicle and your business!

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