Lexus of Pembroke Pines

In and out in a reasonable amount of time Always good coffee. Everyone is so friendly including people you are not having any dealings with. Everyone ready to help in any way they can. Fa Always good coffee. Everyone is so friendly including people you are not having any dealings with. Everyone ready to help in any way they can. Fair prices. More

Great service Staff was courteous and professional. The facility was clean and ready to receive the customers. The loaner area staff was pleasant and was very respe Staff was courteous and professional. The facility was clean and ready to receive the customers. The loaner area staff was pleasant and was very respectful. More

Great service Excellent customer service from Melissa Ho, she is a great asset to your company, thank you very much Melissa for provide me professional experiences Excellent customer service from Melissa Ho, she is a great asset to your company, thank you very much Melissa for provide me professional experiences and keep up the great you done at the lexus dealership, you are second to none👍👍👍👍 More

Horrible Service Horrible service. Rohan Alexander is very unprofessional. They sold my mom a car thats not even available. Luis Lloren left my mom inside his office a Horrible service. Rohan Alexander is very unprofessional. They sold my mom a car thats not even available. Luis Lloren left my mom inside his office and never came back after she was told to complain to him. Never did the deal. Bad service. More

Horrible Experience at Lexus Pembroke Pines I came Sunday 6-9-19 to get my next Lexus, took me almost 6 hours then a deal of my dream car was done. Signed all the paperwork, gave the down paymen I came Sunday 6-9-19 to get my next Lexus, took me almost 6 hours then a deal of my dream car was done. Signed all the paperwork, gave the down payment, they told me the car was not in the Pembroke Pine dealer but that today 6-10-19 I will have my car. Yeah... I left so happy.... until today I get a call that the car I purchase was not available that was sold. Of course, got angry, waited to be out of work, got to the dealer demanding to speak with the sales manager. I was seen by a Manager call Luis Llorens, who did not care about my complaint; he came back with another deal of course a more expensive car. When I said not be able to pay for that monthly payment, he walked away, and did not see him again. After that I waited 30 more minutes, demanding my money, and it took time to get it. Horrible service.... this will be my 3 car with Lexus, but today I left with nothing cause the car sold to me it never existed. I was told by Mr. Llorens why do I return to them if there are other Lexus...... I think my business is not worth for him or Pembroke pines Lexus, so I left.... now no car, I need to turn in my lease by 6/27/19, and what about the time I wasted?????Sad story... More

Purchase of used car Hi, All the staff was extremely helpful and patient. The service was speedy but still detailed and honest. I would definitely recommend them again Hi, All the staff was extremely helpful and patient. The service was speedy but still detailed and honest. I would definitely recommend them again to any other professional looking for efficient and professional service. Thank you, Amanda More

30K Maintenance Melissa is the best - She knows my busy schedule makes it hard to get to the dealership as I’m on the east side of town, and travel to Boca and Aventu Melissa is the best - She knows my busy schedule makes it hard to get to the dealership as I’m on the east side of town, and travel to Boca and Aventura and Hallandale then Fort Lauderdale each day , so she arranged a loaner car for me to use while my car was being serviced . My current lease is up soon , so it was a great opportunity for me to try another vehicle ( she’s smart too ) ! I highly recommend Lexus and Melissa at this location ! More

The most disrespectful, money hungry place I’m upset at myself for walking away from JM Lexus because they didn’t have my color combo I wanted. We went to Pembroke Pines location and it was the I’m upset at myself for walking away from JM Lexus because they didn’t have my color combo I wanted. We went to Pembroke Pines location and it was the worse mistake ever! I would rather buy off of OfferUp than go to that dealership again. If you do make the mistake of going to that dealership, please avoid Reggie. He’s extremely rude and has no sense of professionalism. Long story short, we ended up waiting a few weeks and had a very smooth, respectful and happy transaction at the Jm Lexus dealership in margate. If you want to have a memorable and happy experience when you purchase your car, avoid going to this dealership! More

Recent Lexus Lease We recently decided to lease through Lexus of Pembroke Pines. Our salesperson Michael Pizarro was very laid back, personable, professional, and knowle We recently decided to lease through Lexus of Pembroke Pines. Our salesperson Michael Pizarro was very laid back, personable, professional, and knowledgeable. The process from start to finish however was exhausting. We were told the car we wanted was going to be sent over from another dealership and when we arrived on the scheduled day- it was not there. We spent over 7 hours in a course of two days there. By the time the car was delivered, we just wanted to leave- not really getting too much assistance with the app. More

Brought car in for 25k service Was left alone for 4 hours. Was told only 1 1/2 hours to wait. No idea what took so long. Nobody seemed to care. Met with John claude to discuss new l Was left alone for 4 hours. Was told only 1 1/2 hours to wait. No idea what took so long. Nobody seemed to care. Met with John claude to discuss new lease option. He was attentive but no response since I left. More