Lexus of Pembroke Pines

I can't image getting more excellent and dedicated service anywhere (even for a Lexus dealership where excellence is normal). The team of sales and service people were outstanding! I purchased a use service anywhere (even for a Lexus dealership where excellence is normal). The team of sales and service people were outstanding! I purchased a used Lexus from Pembroke (even though I live in the Tampa Bay Area), first because the car listed was originally purchased and serviced by Pembroke until it was traded in for a new model. Now I know why the original owner purchased from Pembroke both times. The service was incredible. The sales team (Alfred and David) agreed to service this vehicle before hand-off -and did a phenomenal job. I can't thank them enough. I LOVE my LEXUS! More

I was driving to south Florida when I developed a problem I was driving to south Florida when I developed a problem with my car. Your dealership was recommended to me from a friend who lives there and I mad I was driving to south Florida when I developed a problem with my car. Your dealership was recommended to me from a friend who lives there and I made arrangements to bring my car in. I was treated with by a very friendly staff, wonderful service person and my car was returned to me in tip top shape within a couple of hours! Would use and recommend your dealership without any reservations. Kudos to you all!! More

My car was not done in time and I was able to take a loaner for the next day and I thought that was awesome. Everyone was nice and helpful. loaner for the next day and I thought that was awesome. Everyone was nice and helpful. More

The service department is great. John Stiegel is EXCELLENT, extremely friendly, you just can't get better customer service, the guy is on top of his game. the body shop is a completely different sto EXCELLENT, extremely friendly, you just can't get better customer service, the guy is on top of his game. the body shop is a completely different story.. bad service, they'll put aftermarket parts in your car, etc. horrible experience. More

I purchased a used suv from this dealership,I went to drive off the lot and the truck did not run. Took them almost two weeks to fix my truck. Joe the service manager is great, Johnson my salesman was go drive off the lot and the truck did not run. Took them almost two weeks to fix my truck. Joe the service manager is great, Johnson my salesman was good. Will the general manager is a rude, ignorant......he basically told me I beat their dealership up with complaining about the fact that the suv I bought did not run. He then proceeded to tell me I should be grateful they fixed the problem ( which by the way they created when they powerwashed my trucks engine). Will the GM had me crying and beside myself, then when I was rude back threaten to call the cops on me. So here I was trying to get the suv that I had already payed for and Will was being a giant A$$ in front of my daughter!!!!I WILL NEVER BUY ANYTHING FROM THEM EVER AGAIN. I recommend you take your business elsewhere, do not come here because they dont give two sh*ts about anything other than getting your money! If by chance you have already purchased a car from here DONT EXPECT ***WILL** THE GENERAL MANAGER to help you in any way should you have a problem!!! All you will get from ***WILL** is a hard time!!! I am saddened by the fact that this dealership treats their customers in such a manner especially in front of their children!!! More

I agreed to buy and sent a $5,000 deposit to Pembroke Pines Lexus for a 2010 RX350 over the internet based on the vehicle add description, the description by the salesman and price and terms agreed upon Pines Lexus for a 2010 RX350 over the internet based on the vehicle add description, the description by the salesman and price and terms agreed upon by Yoni Edery. I had the salesman take his cell phone out to the car and put his hands on the car to verify the options I was looking for were on the car. I was assured the car had all the standard options including ventilated seats, adaptive headlights, rain-sensor wipers, NO navigation and slightly over 5,000 miles. After all was confirmed on a Tuesday, I bought tickets to fly from Dallas to Fort Lauderdale, Florida arriving Friday morning. My wife and I were going to make it a date weekend and see the south while driving back to Texas. After the sales and financial paperwork was complete it was time drive off in the car. As soon as I opened the driver door, I smelled a really bad, like urine , smell. I told the salesman that the car STUNK. He assured me that it was nothing to worry about and that the smell was the chemicals they used to "sanitize" all used cars. i took him at his professional word. As soon as I turned the car on, the A/C came on and a powder fresh smell almost immediately masked the smell. As long as the A/C was running the smell was masked. However in the heat and humidity of the south and Texas, the smell was nasty as soon as you opened the closed, baking car. On the way home I also encountered a rain shower and noticed the wipers did not auto on. The headlights also did not move at all. I took the car to my local Lexus dealer who said the car smelled like rotting fish and urine. He said he thought it had to be water danmage of some kind. we looked at the spare tire which is a low point on the car and sure enough, the jack and jack tools were rusted. The Monday we got home the salesman called and asked how the trip went. I told him the car smelled like hot urine, the wipers were not auto and the headlights did not move. He still thought the smell was chemical and would go soon. He then tried to teach me how to work the wipers and lights. He called back later after finding out some correct information about the model change in 2010 and said in fact he had made a mistake and th e auto-wipers and adaptive lights were only on Nav equiped cars. The nightmare begins and is way too long. The sold me another "new" car but failed to tell me the air bag system had been replaced. I cought the damage by checking the "new" car VIN at my local Lexus dealer. At this point, I told them not to ship any car to me and just give me all my money back and we just part. Not a chance. Texas was over 100 degrees all summer and I had to ride with the windows down. This BS went on from July 25th until October 10th when I received funds. In my opinion, if you read my and other reports, knowing lots of details are ommitted for time, and still do business with Pembroke Pines Lexus for any reason, you deserve what you get. Maybe you will get lucky. I have driven a Lexus since 1993 and have never experienced any dealership as poorly run as this place. Lexus should be ashamed to have their logo over this dealership. Go to JM Lexus. JM is exactly what you would expect from a real, quality Lexus dealership. More

Went in looking for an IS and pretty much had an SC 430 pushed on me, a car I really could not afford. Dishonest, pushy sales team that will do anything to get a car off the lot. An awful experience, canno pushed on me, a car I really could not afford. Dishonest, pushy sales team that will do anything to get a car off the lot. An awful experience, cannot believe Lexus would even be associated with this dealership it really does not do much to help their reputation. More

I'm not a big 'review' guy but I did read these reviews before I bought my latest used car from Lexus of Pembroke Pines. I couldn't help but see a few negative reviews here, so I proceeded with caution for before I bought my latest used car from Lexus of Pembroke Pines. I couldn't help but see a few negative reviews here, so I proceeded with caution for my purchase. My salesman, Ray Hernandez, was easy to deal with and treated me like a friend. Everyone I came into contact during my purchase was pleasant and friendly. The transaction went smoothly. I bought a used Lexus and consider it a great value. I've no idea if I got the cheapest price but I did get a very well maintained car in excellent condition. Mine has over 100k on it but you'd never know it from how it looks and drives. I did get the opportunity to see how well Lexus of Pembroke Pines and Ray Hernandez are willing to stand behind what they sell. I drove home the night I bought and my outside mirrors wouldn't adjust properly, moving very intermittently. Ray was glad to take care of the problem immediately even though I had no warranty included. I guess the only thing Lexus of Pembroke Pines could have improved on is the detailing performed on the car. The insides of the windows needed cleaning especially the rear one and some dirt on the carpet behind the seats. If they have what you want in a car, I wouldn't hesitate dealing with Lexus of Pembroke Pines and would recommend you look for Ray Hernandez. More

Shady, misleading, and dishonorable. Horrible experience. They are cutthroat and will do anything to get a sale, even if it means doing things are are distasteful. Would not recommend buying a used car h They are cutthroat and will do anything to get a sale, even if it means doing things are are distasteful. Would not recommend buying a used car here. They are over priced, and are not willing to back up the cars they sell. Stay far far away from this business. More

We were shopping for a Lexus and visited this pembroke pines dealership from ft. lauderdale. It was not worth the drive, the dealer refused our trade and did not want to work with us. The next day we vi pines dealership from ft. lauderdale. It was not worth the drive, the dealer refused our trade and did not want to work with us. The next day we visited the Lexus dealer in coconut creek, and walked out with our first Lexus. The dealer from pembroke pines Lexus called us the next day to follow up with us; I GLADLY told him that we purchased our Lexus from JM Lexus, and he sounded alittle embarass!!!! More