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Lexus of Pembroke Pines - Service Center
Pembroke Pines, FL
8,223 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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8,223 Reviews of Lexus of Pembroke Pines - Service Center
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June 10, 2025
Jeffery Hernandez Is a great advisor. The flow is well organized. I was satisfied with the service , the timing and the fact I was given a loaner while my car was being serviced. The flow is well organized. I was satisfied with the service , the timing and the fact I was given a loaner while my car was being serviced. More
by martinhoz
Verified CustomerEmployees Worked With
Jeffrey Hernandez
June 10, 2025
Very happy with your service. You also recommended and removed the mat that I put in my car. You said it’s not safe where I put in there. Thank you to let me know. You also recommended and removed the mat that I put in my car. You said it’s not safe where I put in there. Thank you to let me know. More
by KBOUNTHAM
Employees Worked With
André Rust (Advisor)
June 09, 2025
Good afternoon, my problem isn't with my service provider. However, I brought my car in for issues with not being able to communicate while using my cellphone. I was told that I needed an upgrade to provider. However, I brought my car in for issues with not being able to communicate while using my cellphone. I was told that I needed an upgrade to be able to communicate while driving. To my surprise, the cost was $189.00 and would take up to three hours. I am a previous owner of a Lexus. I love my car and speak very highly of Lexus service; however, I was and still am disappointed to have to pay for an update to be able to communicate via the phone while driving. As a former Lexus owner, I have always appreciated the quality of the brand and have praised Lexus service. However, I am frustrated that I have to pay for an upgrade simply to be able to communicate via phone while driving. This is not the level of service I expect from a luxury brand. I believe this should be addressed. Regards, Sharon Anderson More
by SHARONA1019
Employees Worked With
June 09, 2025
Excelente el servicio. La atención y profesionalismo de Alex Whitmon no es algo que se vea mucho últimamente. Los felicito La atención y profesionalismo de Alex Whitmon no es algo que se vea mucho últimamente. Los felicito More
by VICENTEDELIA
June 09, 2025
Excellent service, one of the best location the staff are very professional always making sure customers are satisfied very professional always making sure customers are satisfied More
by claudine
Employees Worked With
June 08, 2025
Great service. Fast, convenient, professional. Waiting area is very clean. Free WiFi. Car has been washed and cleaned inside and out. Best place to service you Lexu Fast, convenient, professional. Waiting area is very clean. Free WiFi. Car has been washed and cleaned inside and out. Best place to service you Lexus More
by 1961md
Employees Worked With
Jeff
June 08, 2025
Poor Service Took long time to fix. Too much waitting. Also, Super over priced. Replace key after-market for around $300, but here it's charged $980 + Tax. Too much waitting. Also, Super over priced. Replace key after-market for around $300, but here it's charged $980 + Tax. More
by Nickykim66
June 08, 2025
I am very satisfied and appreciated the service given by the Pembroke Pines Lexus dealership. Special thanks to Mr. Tom Abrahams the salesman who works things through with me and the entire team . the Pembroke Pines Lexus dealership. Special thanks to Mr. Tom Abrahams the salesman who works things through with me and the entire team . More
by ednerjoseph105
Employees Worked With
