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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,089 Reviews

8,089 Reviews of Lexus of Pembroke Pines - Service Center

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May 27, 2024

There’s no listening for Jose Camaro in the service department. He ia always there to help customers More

by AFAB1490
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Camaro
May 28, 2024 -

Lexus of Pembroke Pines responded

We love to hear Jose delivered such a wonderful Lexus of Pembroke Pines visit. Thank you for trusting us with your service needs!

May 26, 2024

Very good nice great thank you good job love you so much 💗 🎂 😜 lovely to you More

by KINGSSC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eid Alkabouni
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Lexus of Pembroke Pines responded

Thank you for being an awesome Lexus of Pembroke Pines customer!

May 26, 2024

Jose as an advisor was very good! !Jose is amazing!!! He is extremely attentive and provides great customer service!!! More

by Lucy Crowe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Luis Amaro
May 27, 2024 -

Lexus of Pembroke Pines responded

Lucy, we're delighted to hear that Jose provided you with such attentive and excellent service at Lexus of Pembroke Pines! Thanks for sharing your experience!

May 26, 2024

That girl that help me from service very professional and very good customer service very happy More

by rosrolando
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge
May 28, 2024 -

Lexus of Pembroke Pines responded

Thank you for this 5-star review of Lexus of Pembroke Pines! Have a great day!

May 25, 2024

Brought my car for an oil change and came back home to a piece missing. They either didn’t put a piece back on or I don’t know what happened. But I had to drive back the next day, they don’t know what happe More

by M.WHITEBEAR11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose
May 29, 2024 -

Lexus of Pembroke Pines responded

I'm really sorry to hear about your experience with the missing piece after your oil change. This is definitely not the level of service we aim to provide, and I understand how frustrating this must be for you. Please reach out so we can discuss further and make things right. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

May 25, 2024

Repairs done quickly Service writer understood I needed car as early as possible Thank you More

by GCOLICELLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
May 28, 2024 -

Lexus of Pembroke Pines responded

We are so happy that our Lexus of Pembroke Pines team earned your five stars. Thanks for your support!

May 24, 2024

My advisor, Francisco Bautista exemplifies the importance of combining professionalism and caring. I feel confident that his priority is to coordinate all needed services while seamlessly create a space for More

by Vreidmiami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Bautista
May 24, 2024 -

Lexus of Pembroke Pines responded

We're delighted to hear that Francisco provided such a professional and caring experience at Lexus of Pembroke Pines. Your confidence in our service means a lot, and we're here whenever you need us!

May 24, 2024

Juan Correa is extremely attentive and always provides great customer service and communication . Always responds to questions in a timely manner More

by yccastro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Correa
May 26, 2024 -

Lexus of Pembroke Pines responded

We're delighted to hear that Juan Correa provided you with excellent service and communication at Lexus of Pembroke Pines. Thank you for sharing your positive experience!

May 22, 2024

Love the transparency and accuracy on time. Jose was very professional. Great waiting area to relax More

by WILLYNT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
May 22, 2024 -

Lexus of Pembroke Pines responded

Thanks so much for leaving Lexus of Pembroke Pines a five-star review! We are glad that Jose was professional and transparent.

May 21, 2024

The staff is always friendly and professional, Even though it was a same day request for service, they were able to accommodate me AND it took the exact amount o of time they told me it was going to ta More

by Isabelvirginia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan ,Correa
May 21, 2024 -

Lexus of Pembroke Pines responded

We're delighted to know that our team at Lexus of Pembroke Pines was able to accommodate your same-day service request efficiently. Thanks for sharing your experience!

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