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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,089 Reviews

8,089 Reviews of Lexus of Pembroke Pines - Service Center

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May 21, 2024

Fue bueno ir con cita previa ya que me atendieron relativamente rápido dentro de lo normal el tiempo de espera More

by s_ele
Recommend Dealer
Yes
Employees Worked With
Francisco bautista
May 21, 2024 -

Lexus of Pembroke Pines responded

Gracias por compartir su experiencia con nosotros en Lexus of Pembroke Pines. Nos alegra saber que le atendimos de manera eficiente y esperamos verle nuevamente pronto!

May 21, 2024

My service rep Juan was very helpful and professional. I was able to reserve my loaner and get my car serviced in a timely manner. More

by jaida8857
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Correa
May 22, 2024 -

Lexus of Pembroke Pines responded

We're glad to know that Juan was able to assist you efficiently and professionally at Lexus of Pembroke Pines. Thanks for the positive feedback - here's to happy miles ahead!

May 21, 2024

They were extra helpful when I called because my car would not start. I called Lexus and they gave me the number to roadside assistance and it was such a smooth and easy process. More

by IZA1415
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa, Jeff
May 22, 2024 -

Lexus of Pembroke Pines responded

We're glad to know that our team at Lexus of Pembroke Pines was able to assist you smoothly and efficiently during your roadside situation. Thanks for sharing this positive experience!

May 20, 2024

Jose at service is the best he helped me a lot with my car, he was very knowledgeable and respectful. Thank you, Jose, for being great, patient and respectful. Anything goes wrong with car I know who to c More

by mali160276
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose at the service department
May 20, 2024 -

Lexus of Pembroke Pines responded

We're glad to know that Jose provided you with the excellent service we strive for at Lexus of Pembroke Pines! We appreciate your feedback and look forward to assisting you again in the future. Safe travels!

May 20, 2024

Thank you for easily taking care of our warranty work, nail in tire. Work was completed quickly. More

by swranchesrob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sébastien
May 20, 2024 -

Lexus of Pembroke Pines responded

Rob, thank you for taking the time to write Lexus of Pembroke Pines a review!

May 19, 2024

Service was quick but they did not reset my vehicle service notification and I had to come back to the reception bay to get it done. More

by GODLY10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Lexus of Pembroke Pines responded

We appreciate your feedback and apologize for the oversight with your vehicle service notification. We're glad we could quickly rectify it at Lexus of Pembroke Pines, but will strive to get everything right first time in future. Thanks for bringing this to our attention!

May 19, 2024

The service is always the best when I take my vehicle in. This is one of the main reasons why I will continue buying Lexus. More

by RONNIEH911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
May 20, 2024 -

Lexus of Pembroke Pines responded

Ronnie, we're delighted to know that you've consistently had great service experiences at Lexus of Pembroke Pines. We appreciate your loyalty and look forward to serving you in the future!

May 19, 2024

service here is very good. i brought my mom's car in for maintenance and they're very punctual. the car was finished within the time window i was given. you're told the price o More

by heather
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Chaparro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Amaro 5 stars!
May 20, 2024 -

Lexus of Pembroke Pines responded

Heather, we're delighted to know you had a positive experience with our service department at Lexus of Pembroke Pines. We always aim for punctuality and transparency! If ever you decide on that Lexus purchase, we'll be here ready to assist.

May 19, 2024

As always, I was treated with professionalism and outstanding customer service. My Advisor, Jeffrey Hernandez was able to give me immediate assistance with the replacement of my tires and servicing. More

by MW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Hernandez
May 20, 2024 -

Lexus of Pembroke Pines responded

We're delighted to know that you received outstanding service from Jeffrey and our team at Lexus of Pembroke Pines. Thank you for your review, we appreciate it!

May 18, 2024

Service manager communicated on text only. Car wash not completed even the though it was requested. More

by dave_harsh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sarah
May 29, 2024 -

Lexus of Pembroke Pines responded

Dave, we are sorry to hear that the car wash was not completed during your service visit. We strive for top-notch service and communication, and we are sorry to have let you down. If there is anything we can do to make it up to you, please don't hesitate to reach out. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

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