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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,091 Reviews

8,092 Reviews of Lexus of Pembroke Pines - Service Center

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May 19, 2024

service here is very good. i brought my mom's car in for maintenance and they're very punctual. the car was finished within the time window i was given. you're told the price o More

by heather
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Chaparro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Amaro 5 stars!
May 20, 2024 -

Lexus of Pembroke Pines responded

Heather, we're delighted to know you had a positive experience with our service department at Lexus of Pembroke Pines. We always aim for punctuality and transparency! If ever you decide on that Lexus purchase, we'll be here ready to assist.

May 19, 2024

As always, I was treated with professionalism and outstanding customer service. My Advisor, Jeffrey Hernandez was able to give me immediate assistance with the replacement of my tires and servicing. More

by MW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Hernandez
May 20, 2024 -

Lexus of Pembroke Pines responded

We're delighted to know that you received outstanding service from Jeffrey and our team at Lexus of Pembroke Pines. Thank you for your review, we appreciate it!

May 18, 2024

Excellent customer service. The sales representative Dulce Perez was very professional and knowledgeable. I would recommend the dealer to all my friend More

by YANOVICHK
Recommend Dealer
Yes
Employees Worked With
Dulce Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Lexus of Pembroke Pines responded

We're delighted to know that Dulce provided excellent service during your visit at Lexus of Pembroke Pines. Thanks for recommending us!

May 18, 2024

Service manager communicated on text only. Car wash not completed even the though it was requested. More

by dave_harsh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sarah
May 29, 2024 -

Lexus of Pembroke Pines responded

Dave, we are sorry to hear that the car wash was not completed during your service visit. We strive for top-notch service and communication, and we are sorry to have let you down. If there is anything we can do to make it up to you, please don't hesitate to reach out. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

May 18, 2024

Jeff was extremely helpful with all my needs. They provided me a loaner while my car was getting its work done. Everyone was super professional and friendly. More

by e_artola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
May 20, 2024 -

Lexus of Pembroke Pines responded

We're glad to know that Jeff and the team at Lexus of Pembroke Pines were able to assist you effectively! It's great to hear about your positive experience with us. Thanks for sharing this review!

May 17, 2024

Kelsey provided me with 10/10 service with purchasing a Lexus NX. I would definitely recommend Lexus Pembroke and Kelsey Vespe :) More

by kkellseey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelsey Vespe
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Lexus of Pembroke Pines responded

We're so glad to know that Kelsey was able to provide you with top-notch service during your Lexus NX purchase at Lexus of Pembroke Pines. Thanks for the recommendation!

May 17, 2024

Juan Correa is amazing, he always helps me and gives me the best service, I will recommend 100%. More

by NEWAFTERCG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan correa
May 20, 2024 -

Lexus of Pembroke Pines responded

We are glad to hear that Juan has provided top-notch service. Thanks for choosing Lexus of Pembroke Pines.

May 17, 2024

Purchased my 2 vehicles here and they always have great. I recently had an issue with my second purchase, went back a few days later unexpectedly and Mr. Edgar Chaparro (used car seller) listened to our con More

by Adamdelacruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Chaparro
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Lexus of Pembroke Pines responded

Adam, it's great to know that Edgar and our team at Lexus of Pembroke Pines were able to address your concerns promptly. We're glad you and your wife have had positive experiences with us!

May 17, 2024

Kawain Swaby was an absolute pleasure to work with. He took care of all my needs, and some of my wants, and he answered every concern I had patiently. More

by MIGUEL RUIZ
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kawain Swaby
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2024 -

Lexus of Pembroke Pines responded

Miguel, we're delighted to know that Kawain was able to meet your needs and answer all of your concerns at Lexus of Pembroke Pines. We appreciate the positive feedback!

May 16, 2024

I am writing this letter of appreciation for the outstanding service provided by Lexus of Pembroke Pines. I'd like to specifically compliment one of your Service Dept reps, Juan Correa, for the exce More

by Servio Tiffer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Correa
May 16, 2024 -

Lexus of Pembroke Pines responded

Servio - We're so glad to know that Juan and our team at Lexus of Pembroke Pines provided you with excellent service! It's always great hearing about the helpfulness and knowledgeability of our staff. Thank you for your kind words, we appreciate it!

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