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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,093 Reviews

8,093 Reviews of Lexus of Pembroke Pines - Service Center

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March 30, 2025

Francisco was very patient and resourceful with my issue. It was a shame that I had to be two more hours waiting at the lounge, but in this second trip issue was resolved satisfactory. More

by BORIKEN_2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Bautista
Apr 01, 2025 -

Lexus of Pembroke Pines responded

We're glad to hear that Francisco was able to assist you effectively at Lexus of Pembroke Pines. We apologize for the wait, but we're pleased your issue was resolved satisfactorily on this visit. Thank you for sharing your experience!

March 30, 2025

My service advisor, Jeff, is always knowledgeable and helpful. My RX350 has almost 300,000 miles thanks to the excellent service at Lexus of Pembroke Pines. More

by davidmlong1981
Recommend Dealer
Yes
Employees Worked With
Jeff Hernandez
Apr 01, 2025 -

Lexus of Pembroke Pines responded

David, it's fantastic to hear that Jeff and the team at Lexus of Pembroke Pines have been instrumental in keeping your RX350 running smoothly for so long. We appreciate your loyalty and look forward to continuing our service!

March 29, 2025

Similar to previous ones, this visit was easy to schedule, all service members were professional and helpful providing an overall excellent experience. More

by Vreidmiami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2025 -

Lexus of Pembroke Pines responded

Thank you for sharing your experience with us at Lexus of Pembroke Pines! We're delighted to hear that our team provided a professional and helpful service. We look forward to serving you again in the future!

March 29, 2025

My service advisor was very attentive to my specific service needs. He was patient enough to take his time to listen. More

by brendacmp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Mar 31, 2025 -

Lexus of Pembroke Pines responded

We're delighted to hear that your service advisor at Lexus of Pembroke Pines provided attentive and patient assistance. Thank you for sharing your positive experience with us!

March 29, 2025

Andre was very professional and friendly. He is always trying and upfront with his customers and makes you feel comfortable. More

by MAXINEWILSONBACON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre Rust
Mar 31, 2025 -

Lexus of Pembroke Pines responded

We're delighted to hear that Andre provided a professional and friendly experience at Lexus of Pembroke Pines. It's great to know he made you feel comfortable during your visit. Thank you for sharing!

March 28, 2025

Always gas a good service and don’t wait to long for my car Always take care very good More

by AURISTELA.RIVERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Chin
Mar 31, 2025 -

Lexus of Pembroke Pines responded

We are so happy that our Lexus of Pembroke Pines team delivered an excellent experience. Thank you, Auristela!

March 28, 2025

Always has a very good service and don’t wait to long for service My advisor Kevin Chin is very helpful More

by AURISTELA.RIVERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Chin
Mar 28, 2025 -

Lexus of Pembroke Pines responded

We're delighted to hear that Kevin Chin provided you with excellent service at Lexus of Pembroke Pines! Thank you for your feedback, and we look forward to serving you again in the future.

March 28, 2025

Jose was amazing to work with as usual! I have been seeing him as a service advisor since moving to the area. He is honest, has great communication, transparent on the timing and costs of s More

by paytonbrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Mar 28, 2025 -

Lexus of Pembroke Pines responded

Payton, thank you for sharing your experience with Jose at Lexus of Pembroke Pines! We're delighted to hear that his honesty and communication have made a positive impact on your visits. We look forward to continuing to provide excellent service in the future!

March 28, 2025

Great service. Jeremy is an outstanding and friendly advisor. Was able to get in and out quick. Great communication throughout the whole process. More

by MJL164
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2025 -

Lexus of Pembroke Pines responded

Thank you for sharing your experience with us! We're delighted to hear that Jeremy provided outstanding service and made your visit at Lexus of Pembroke Pines smooth and efficient. We appreciate the feedback!

March 28, 2025

I was able to obtain an appointment for service the time and date I needed it for. The dealership was clean and employees were pleasant. More

by notym411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Mar 31, 2025 -

Lexus of Pembroke Pines responded

We're delighted to hear that your service appointment at Lexus of Pembroke Pines went smoothly and that you found our dealership clean and welcoming. Thank you for sharing your experience!

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