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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,105 Reviews

8,105 Reviews of Lexus of Pembroke Pines - Service Center

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April 28, 2024

Love my Service Adviser - Sebastian and timely service while I wait for my car. Always good to have someone that is familiar with car. More

by ultratall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian- Service Adviser
Apr 29, 2024 -

Lexus of Pembroke Pines responded

We're delighted to know that Sebastian and our team at Lexus of Pembroke Pines have been able to provide you with timely service. It's always great when a familiar face can make the process smoother! Thanks for your review.

April 28, 2024

Outstanding service and really quick! Personal and friendly and he got us out of there reallly fast More

by cwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Afraz Hoesin
Apr 29, 2024 -

Lexus of Pembroke Pines responded

Thank you for your confidence in Lexus of Pembroke Pines, and for your business. We are grateful to have you as a customer!

April 27, 2024

Juan Correa is best adviser he help me out with my car service . I will recommend him. More

by BATOOLALI.2008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaun correa
Apr 29, 2024 -

Lexus of Pembroke Pines responded

We are glad to hear that Juan provided excellent service. Thanks for choosing Lexus of Pembroke Pines!

April 27, 2024

Great service and communication by Jose. I would recommend my family and friends to see him at the Pines location. More

by MARIOMMURILLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Apr 29, 2024 -

Lexus of Pembroke Pines responded

Mario, it's great to know that Jose provided you with excellent service at Lexus of Pembroke Pines. We appreciate your recommendation and look forward to assisting your family and friends in the future!

April 27, 2024

Juan is a great service advisor. He explained everything to me in layman terms and updated me every step of the way More

by Ash206
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Service Dept
Apr 29, 2024 -

Lexus of Pembroke Pines responded

We're glad to know that you had a great experience with Juan at Lexus of Pembroke Pines. Our team always aims to keep our customers informed and comfortable throughout the process. Thanks for your review!

April 27, 2024

The service center charged me for services that were never completed. I paid for new tires, wheel alignment and balance. I was told the work was completed paid for the service and when I got my car back More

by syreeta.brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sebastian Mejia
Jun 10, 2024 -

Lexus of Pembroke Pines responded

Syreeta, I'm really sorry to learn about your experience. This is not the kind of service we aim to provide and it's concerning that you've been charged for work that wasn't completed. We take this seriously and would like a chance to rectify the situation. Please reach out so we can discuss further details directly with you - Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

April 26, 2024

From the time I got there, I was taking care of promptly by line staff and my service representative Jeff Hernandez.. More

by VICTMO59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hernandez
Apr 29, 2024 -

Lexus of Pembroke Pines responded

We're glad to know you had a prompt and efficient experience with Jeff and the team at Lexus of Pembroke Pines. Thank you for your positive feedback!

April 26, 2024

Excellent and friendly staff, specially to Ms Donna, I'm very happy to send my car to repair center ,works was spectacular More

by PATRICIOBONILLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna and Patricia
Apr 26, 2024 -

Lexus of Pembroke Pines responded

Patricio, we're delighted to know that you had a great experience with Donna and our team at Lexus of Pembroke Pines. We always aim for excellence in our repair center! Thanks for your feedback.

April 25, 2024

Im disappointed to see that service department has made a turn for the worst over the past year. Although my service advisor is great and very helpful, it’s upsetting to find out they don’t have a loaner car More

by Mommy22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andre
Jun 10, 2024 -

Lexus of Pembroke Pines responded

We're sorry to read about your recent experiences with our service department. It's important that we meet the expectations set during scheduling, and it sounds like we've fallen short in providing a loaner car as requested. We understand how this can cause inconvenience and frustration, so let's work together on finding a solution for you moving forward. Please reach out at your earliest convenience - Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

April 25, 2024

Juan is exceptional Helped me with my battery warranty very professional Highly recommend him for service advisor he is very knowledgeable More

by YORDYBRITO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
Apr 25, 2024 -

Lexus of Pembroke Pines responded

We're glad to know that Juan was able to assist you with your battery warranty at Lexus of Pembroke Pines. We appreciate the recommendation and we'll make sure he gets recognized for his professionalism and knowledge!

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