Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.5
8,506 Reviews
Call Service Center (954) 443-2020

8,506 Reviews of Lexus of Pembroke Pines - Service Center

Sort by
January 15, 2024

No one bothered to inform me of what they did to my car once I arrived More

by ALFELICIA556
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
January 15, 2024

Wayne was very helpful. Always contacted me with updates and never left me wondering. Was nice and professional. Answered all of my questions. More

by ALEXANDER_SANCHEZ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Wayne
Report | Print
Jan 15, 2024 -

Lexus of Pembroke Pines responded

Alexander, we're glad to know Wayne kept you well-informed and answered all your questions. Thanks for sharing your positive experience with the Lexus of Pembroke Pines Team - drive safely!

January 15, 2024

I had a great service, the staff were very helpful and very professional to work with. More

by jenniferortega48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Report | Print
Jan 15, 2024 -

Lexus of Pembroke Pines responded

Jennifer, it's great to see your five-star review of Lexus of Pembroke Pines! Thank you for your kind regards and we hope to see you again in the future!

January 14, 2024

Need to lean vehicle drop process and service specialist timing to meet with client for vehicle service maintenance request. More

by carlosg816
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service specialist - cannot recall name
Report | Print
Jan 15, 2024 -

Lexus of Pembroke Pines responded

Thanks for the feedback! We're always looking to improve our processes at Lexus of Pembroke Pines, and your input on vehicle drop-off and service timing is appreciated.

January 14, 2024

After showing for my appointment I was told it would be a 2 to 3 hour wait. Only thing that saved me was my salesman saw me and spoke with service…this was my first service appt for my new car and to pick More

by SHARONDAYGOP
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Never saw any of these individuals…don’t know who they are.
Report | Print
January 14, 2024

Everything was perfect till they gave me the estimate. Almost $900.00 dollars for replacing 2 plastic covers behund the engine, WOW!!! More

by dispatch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre
Report | Print
January 14, 2024

My advisor Sebastian was off work that day but Sarah that attended me delivered a great service. More

by gandytro
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Breitbord
Report | Print
Jan 15, 2024 -

Lexus of Pembroke Pines responded

We are glad to hear that Sarah took care of all of your service needs. Thank you for choosing Lexus of Pembroke Pines!

January 13, 2024

The service was excellent. My Advisor Juan was excellent very professional. He updated me on everything he was doing for the car. Thank you for a wonderful service. I will defi More

by DLEVEILLE021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Advisor Juan in Service Department
Report | Print
Jan 15, 2024 -

Lexus of Pembroke Pines responded

We're delighted to know that you had an excellent service experience with Juan at Lexus of Pembroke Pines! We appreciate your kind words and look forward to assisting you when it's time for your next new car. Safe travels until then!

January 13, 2024

Excellent service, very friendly, they have shown a lot of experience, and the service was very fast. Thanks for cleaning my car More

by carr7239
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2024 -

Lexus of Pembroke Pines responded

We're glad to know you had a positive experience with our team at Lexus of Pembroke Pines! We strive for excellent service and quick turnaround times. Enjoy your freshly cleaned car!

January 13, 2024

I came into the dealership expecting it to take a few days to fix my issue and I was taken care of (wonderfully) all within less than an hour. Fantastic service and wonderful staff! More

by ashtongreusel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn’t catch the name of the gentleman who helped me but he was great.
Report | Print
Jan 13, 2024 -

Lexus of Pembroke Pines responded

We're delighted to know that our team at Lexus of Pembroke Pines was able to resolve your issue quickly and efficiently, Ashton. Thank you for the positive feedback on our service and staff!

1
...
203
204
205
...
851