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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.5
8,506 Reviews
Call Service Center (954) 443-2020

8,506 Reviews of Lexus of Pembroke Pines - Service Center

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January 13, 2024

Good service very nice employees do a manifestar job I will be back as soon More

by LUSAMPER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 15, 2024 -

Lexus of Pembroke Pines responded

Thanks for choosing Lexus of Pembroke Pines! We're glad your service went smoothly - see you next time!

January 13, 2024

Speedy service with good follow up, communication and proper attention to detail. Appreciate that the service rep prioritized my situation. More

by KATHLEENPAI88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Service
Report | Print
Jan 15, 2024 -

Lexus of Pembroke Pines responded

Kathleen, we're glad to know our team at Lexus of Pembroke Pines provided you with speedy service and good communication. Thanks for your positive feedback!

January 13, 2024

Excellent service, drove away with complete satisfaction! . All of my concerns were addressed and taken care of by service age Jeff Hernandez More

by lorrainemartin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hernandez
Report | Print
Jan 15, 2024 -

Lexus of Pembroke Pines responded

Lorraine, we're delighted to know you drove away completely satisfied from Lexus of Pembroke Pines! It's great that Jeff was able to address all your concerns. Thanks for the feedback!

January 12, 2024

Service was fast and pleasant. Will definitely recommend to others for maintenance. Very dependable and helpful. More

by teannenicole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Hernandez
Report | Print
Jan 13, 2024 -

Lexus of Pembroke Pines responded

Teanne, we're glad to know you found our service at Lexus of Pembroke Pines fast and pleasant. Thanks for recommending us! We look forward to helping with any future maintenance needs.

January 12, 2024

Great service. Just a very long wait even if you have an appointment you will still have to have 3 or more hours More

by Alexis Tyson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I did not meet my advisor
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Jan 12, 2024 -

Lexus of Pembroke Pines responded

Alexis, we appreciate your feedback and patience during your visit to Lexus of Pembroke Pines. We're always working on improving our service times while maintaining the quality you expect from us. Thanks for sharing!

January 12, 2024

My service professional, Melissa Ho, is incredible. She always manages to fit me in and get me out quick. Best of all she always has an incredible attitude. More

by monikaentin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
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Jan 12, 2024 -

Lexus of Pembroke Pines responded

Monika, we're delighted to know that Melissa has been providing you with excellent service at Lexus of Pembroke Pines. We appreciate your kind words and look forward to serving you again soon!

January 11, 2024

Pembroke Pines Lexus is a great dealership. Always providing a great service. I recommend it anyday. More

by JACKIE G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Correa
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Jan 11, 2024 -

Lexus of Pembroke Pines responded

Thank you for the review, Jackie! We hope to see you again at Lexus of Pembroke Pines. Safe travels!

January 11, 2024

Service advisor was very professional and explained the concerns that were found although I was only scheduled for an oil chanfe More

by bmoreno105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan correa
Report | Print
Jan 12, 2024 -

Lexus of Pembroke Pines responded

We're glad to know our service advisor at Lexus of Pembroke Pines was able to provide you with detailed and professional assistance during your oil change visit. Thanks for sharing this positive feedback!

January 11, 2024

Very very poor customer service. I was waiting on my service consultant for 10 minutes and he finally knocked on his office door to let him know I was waiting. He did not even apolo More

by Margo
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Jeffrey Hernandez
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Jan 12, 2024 -

Lexus of Pembroke Pines responded

Margo, I'm sorry to read about your experience. It's important that our customers feel valued and respected at all times, so it's disappointing to learn we fell short during your visit. I'd like the opportunity to try to make things right and improve upon this situation if possible. Please reach out when you have a moment so we can discuss further. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

January 11, 2024

My experience servicing my vehicle at Lexus of Pembroke Pines was excellent from beginning to end. More

by Tan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre Rust
Report | Print
Jan 11, 2024 -

Lexus of Pembroke Pines responded

Thank you for this 5-star review of Lexus of Pembroke Pines! We truly appreciate your feedback!

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