Lexus of Pembroke Pines - Service Center
Pembroke Pines, FL
8,111 Reviews of Lexus of Pembroke Pines - Service Center
It is quite surprising that Lexus of Pembroke Pines has not yet embraced modern technology to effectively communicate with customers regarding vehicle issues or necessary replacements. Many dealerships, in not yet embraced modern technology to effectively communicate with customers regarding vehicle issues or necessary replacements. Many dealerships, including Audi and Toyota, have adopted the practice of sending videos to customers detailing their findings, yet Lexus has not implemented this feature. Additionally, the 40-minute wait to receive a loaner car is unacceptable. After dropping off my vehicle at 7:30 AM, I did not receive a loaner until 8:45 AM. When I returned at 5:00 PM to pick up my car, it was still not ready, resulting in an additional 20-minute wait. This extended delay, after spending the entire day at the dealership, raises concerns about possible understaffing or mismanagement. I strongly urge you to address these issues promptly. More
Jose was very polite and knowledgeable. .and I didn’t have to pay anything that was very good .waiting period was not bad.. thanks .and I didn’t have to pay anything that was very good .waiting period was not bad.. thanks More
By far, one of the best carbine experiences I have ever had. The whole process was seamless. The staff was friendly management was very professional, and the time that it took for me to be in and out of th had. The whole process was seamless. The staff was friendly management was very professional, and the time that it took for me to be in and out of the dealership was outstanding definitely would recommend Lexus Of Pembroke Pinea . More
Tony Marquez was terrific and explained what service I should have. I forgot about the wipers and boy, did they need replacing. He mentioned that and explained I needed the brake fluid flushed because of should have. I forgot about the wipers and boy, did they need replacing. He mentioned that and explained I needed the brake fluid flushed because of the mold caused by my limited mileage in the last Three years. Kudos to Tony and the Lexus team. Thanks everyone More
I was amazed. Jeremy was on point. Spoke to salesman who sold me my car (Mike Banko) who came up immediately when I showed up. Some wonderful person brought out sn Jeremy was on point. Spoke to salesman who sold me my car (Mike Banko) who came up immediately when I showed up. Some wonderful person brought out snacks for people sitting and waiting. No less than 3 people walked by and asked if I was ok. Impressive. I need getting a key made for my car and Mike inferred he’d come get car and bring it back if necessary (Wednesday is only day it can happen and I can’t get off work). What’s that about? Craziness! I’m no babe if the woods, but this was, again, impressive. Jeremy answered my questions and he seemed to sense I had more, but I was reluctant. He asked again and answered my reservations about the car. Awesome sauce. And by the way, I am the GM of a $15+ million restaurant/bar. I know service. Thank You guys. More
I was very pleased again with my service at Lexus of Pembroke Pines. My car was received quickly and Jeff Hernandez my service rep responded quickly. I waited for the car and was kept up to date about Pembroke Pines. My car was received quickly and Jeff Hernandez my service rep responded quickly. I waited for the car and was kept up to date about when it would be ready. All checked out - car washed and off we went in a timely manner. Thank you for your wonderful service. More