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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
6,978 Reviews

6,978 Reviews of Lexus of Pembroke Pines - Service Center

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May 20, 2024

Jose at service is the best he helped me a lot with my car, he was very knowledgeable and respectful. Thank you, Jose, for being great, patient and respectful. Anything goes wrong with car I know who to c More

by mali160276
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose at the service department
May 20, 2024 -

Lexus of Pembroke Pines responded

We're glad to know that Jose provided you with the excellent service we strive for at Lexus of Pembroke Pines! We appreciate your feedback and look forward to assisting you again in the future. Safe travels!

May 19, 2024

Service was quick but they did not reset my vehicle service notification and I had to come back to the reception bay to get it done. More

by GODLY10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Lexus of Pembroke Pines responded

We appreciate your feedback and apologize for the oversight with your vehicle service notification. We're glad we could quickly rectify it at Lexus of Pembroke Pines, but will strive to get everything right first time in future. Thanks for bringing this to our attention!

May 19, 2024

The service is always the best when I take my vehicle in. This is one of the main reasons why I will continue buying Lexus. More

by RONNIEH911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
May 20, 2024 -

Lexus of Pembroke Pines responded

Ronnie, we're delighted to know that you've consistently had great service experiences at Lexus of Pembroke Pines. We appreciate your loyalty and look forward to serving you in the future!

May 19, 2024

As always, I was treated with professionalism and outstanding customer service. My Advisor, Jeffrey Hernandez was able to give me immediate assistance with the replacement of my tires and servicing. More

by MW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Hernandez
May 20, 2024 -

Lexus of Pembroke Pines responded

We're delighted to know that you received outstanding service from Jeffrey and our team at Lexus of Pembroke Pines. Thank you for your review, we appreciate it!

May 19, 2024

service here is very good. i brought my mom's car in for maintenance and they're very punctual. the car was finished within the time window i was given. you're told the price o More

by heather
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Chaparro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Amaro 5 stars!
May 20, 2024 -

Lexus of Pembroke Pines responded

Heather, we're delighted to know you had a positive experience with our service department at Lexus of Pembroke Pines. We always aim for punctuality and transparency! If ever you decide on that Lexus purchase, we'll be here ready to assist.

May 18, 2024

Excellent customer service. The sales representative Dulce Perez was very professional and knowledgeable. I would recommend the dealer to all my friend More

by YANOVICHK
Recommend Dealer
Yes
Employees Worked With
Dulce Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Lexus of Pembroke Pines responded

We're delighted to know that Dulce provided excellent service during your visit at Lexus of Pembroke Pines. Thanks for recommending us!

May 18, 2024

Jeff was extremely helpful with all my needs. They provided me a loaner while my car was getting its work done. Everyone was super professional and friendly. More

by e_artola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
May 20, 2024 -

Lexus of Pembroke Pines responded

We're glad to know that Jeff and the team at Lexus of Pembroke Pines were able to assist you effectively! It's great to hear about your positive experience with us. Thanks for sharing this review!

May 18, 2024

Service manager communicated on text only. Car wash not completed even the though it was requested. More

by dave_harsh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sarah
May 29, 2024 -

Lexus of Pembroke Pines responded

Dave, we are sorry to hear that the car wash was not completed during your service visit. We strive for top-notch service and communication, and we are sorry to have let you down. If there is anything we can do to make it up to you, please don't hesitate to reach out. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

May 17, 2024

Kawain Swaby was an absolute pleasure to work with. He took care of all my needs, and some of my wants, and he answered every concern I had patiently. More

by MIGUEL RUIZ
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kawain Swaby
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2024 -

Lexus of Pembroke Pines responded

Miguel, we're delighted to know that Kawain was able to meet your needs and answer all of your concerns at Lexus of Pembroke Pines. We appreciate the positive feedback!

May 17, 2024

Juan Correa is amazing, he always helps me and gives me the best service, I will recommend 100%. More

by NEWAFTERCG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan correa
May 20, 2024 -

Lexus of Pembroke Pines responded

We are glad to hear that Juan has provided top-notch service. Thanks for choosing Lexus of Pembroke Pines.

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