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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.5
8,499 Reviews

8,499 Reviews of Lexus of Pembroke Pines - Service Center

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February 16, 2022

Very clean facility. Great staff with fast service. I came for an oil change/ maintenance appointment and was gone in under an hour. Free car wash to boot! More

by christopherd.vital
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Hernandez
Feb 17, 2022 -

Lexus of Pembroke Pines responded

It was our pleasure to assist you! Thank you for choosing Lexus of Pembroke Pines and for stopping by to leave a review of our team. We hope to see you again!

February 16, 2022

Sebastian is always great ! ! They always return my car like new . Alex is also wonderful. He was the one who sold me the car and i made a great choice 🤗 More

by NEWAFTERCG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Whitmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Lexus of Pembroke Pines responded

Congratulations on your new car! It is terrific to hear that Sebastian, Alex, and the team took such great care of you throughout the process. Thank you from all of us at Lexus of Pembroke Pines!

February 16, 2022

Concierge drop off and pick up was great ( much better than my last service !) service advisor should communicate. Customer should not have to TRY to reach him more than once More

by GERSTEINMARIE34
Recommend Dealer
Yes
Employees Worked With
Rodney
Feb 18, 2022 -

Lexus of Pembroke Pines responded

Marie, we appreciate your input based on your recent experience. We're happy to hear that your pick-up service was better this time around! I apologize for the additional communication needed to reach our service team. We will discuss this feedback and strategize how we can simplify this process. Thank you for putting your trust in the Lexus of Pembroke Pines team, and we'll be here ready to lend a hand next time you need automotive care. -Osiris Barcelo - Service Manager - (954) 443-2332

February 16, 2022

Friendly courteous and excellent customer satisfaction experience on a Sunday of all days. I was greeted well and my overall experience was excellent More

by JROD3137
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Ayash
Feb 16, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We strive to deliver a seamless service experience, and it is wonderful to hear that this was reflected in your time working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

February 16, 2022

Everyone here is extremely pleasant. They took my car in immediately and completely the service in a timely manner. More

by GBENITEZ26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Carvelli, Jeff (Service Advisor)
Feb 16, 2022 -

Lexus of Pembroke Pines responded

We're glad you received the prompt and courteous care we aim to deliver! Thank you for the excellent review and for taking your business to Lexus of Pembroke Pines - we'll be here if you need us down the road!

February 16, 2022

Very friendly and professional. I indicated that I have a Doctor's appointment in 2 hours, Service personnel completed the inspection in less than an hour. Great job!! More

by DDCPILOT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2022 -

Lexus of Pembroke Pines responded

Friendly and professional is how we strive to be! Thank you for the wonderful review and for taking your maintenance needs to Lexus of Pembroke Pines - we hope to see you back again down the road!

February 16, 2022

Very good service, always help the customers, On time, I’m happy with my election More

by carlos cordova
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Lexus of Pembroke Pines responded

We are genuinely always happy to help, and it's wonderful to hear it shows! Thank you for your kind words and support for Lexus of Pembroke Pines, and we hope to see you back again down the road, Carlos!

February 16, 2022

Great experience. Made my appointment online went to the leader and they got me in on time. Great communication and excellent service. Easier impossible!! More

by mariacordova0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Mejia
Feb 17, 2022 -

Lexus of Pembroke Pines responded

We are thrilled that we could make your service experience smooth and seamless! Thank you for choosing Lexus of Pembroke Pines and for stopping by to leave a review. See you next time!

February 15, 2022

It very cleaning and order. all the employees are business like and kinds when you NEEDE HELP. More

by G.PENN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2022 -

Lexus of Pembroke Pines responded

Thank you for the great review! We strive to deliver a seamless service experience, and it means a lot to hear that this was reflected in your time working with us. Drive safely, and we hope to see you back again at Lexus of Pembroke Pines!

February 15, 2022

As I am from out of town, I made a needed service appointment . Felt I was treated professionally and courteously. My service person Rodney was great. All accomplished and a comfortable wait. Thanks More

by GEORGEN2555
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney
Feb 16, 2022 -

Lexus of Pembroke Pines responded

George, thank you for the great review! We are so glad to hear that you had such a successful service experience working with Rodney and the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

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