Lexus of Pembroke Pines - Service Center

The staff were nice. I got an oil change and everything went well. They also gave me a car wash to top it off. I got an oil change and everything went well. They also gave me a car wash to top it off. More

Had a great experience with the Service Advisor, Jeremy and the dealership, Lexus of Pembroke Pines overall. Car wouldn't start and was told there was a software upgrade that was needed. It was taken car and the dealership, Lexus of Pembroke Pines overall. Car wouldn't start and was told there was a software upgrade that was needed. It was taken care of along with basic service that was due. More

Unreliable sale communication, promises not kept and unfulfilled agreement. Difficulty getting response promptly. It wasn't a pleasant experience. unfulfilled agreement. Difficulty getting response promptly. It wasn't a pleasant experience. More

Let me first say that Jeremy was amazing. He made an otherwise frustrating experience pleasant and refreshing! He rescued me not once but twice. My appointment was scheduled at 7:30AM. I arri He made an otherwise frustrating experience pleasant and refreshing! He rescued me not once but twice. My appointment was scheduled at 7:30AM. I arrived at 7:15AM and was the 2nd customer in line. Maybe 6-7 customers arrived after me. Everyone one was taken care of ahead of me and Andre Rust, my service agent never came out. He was most definitely there but never came to assist me. About 8AM I asked the young lady who checks us in if he’s aware I’m here and she says yes but still no Andre. Then Jeremy walks up unprompted and offers to take care of me and does so with a smile a genuinely pleasant attitude. So now I’m waiting for my loaner. Once again I’m left there for another 30 min after checking in with the young lady in the loaner office. I asked to speak with the supervisor who came but seemed to have no clue why I’m so frustrated. Here comes Jeremy once again to save the day! A few min later my loaner was pulled out and just as I was climbing in Jeremy presents me with a rose to cheer me up and cheer me up he did. Jeremey went above and beyond to turn a poor customer experience onto one of the most outstanding visits I’ve had since I leased my first of 6-7 vehicles with Lexus of Pembroke Pines. Jeremy is truly one of your very best team members and he deserves every recognition you have available to give him. Thank you Jeremey for caring for your customers! I hope I have the pleasure of having you take care of me again for my next service! More

Best Customer service. Courteous, fast and knowlegable This is one of the best places to buy, lease and service your car Courteous, fast and knowlegable This is one of the best places to buy, lease and service your car More

Good service both in and out. Everyone was professional and good at explaining what would happen next. Everyone was professional and good at explaining what would happen next. More

Excellent customer Service and very knowledgeable staff, especially Jeramy Rivera, I recommend Lexus of Pembroke Pines highly, thank you! especially Jeramy Rivera, I recommend Lexus of Pembroke Pines highly, thank you! More

I found the service to be fairly faster than most service centers at dealerships. Service advisor Afraz is really good. I try to request him when not assigned to me that day. centers at dealerships. Service advisor Afraz is really good. I try to request him when not assigned to me that day. More

Great service. Everyone was so nice and helpful at the dealership. I arrived with my daughters car seat and everyone helped me remove it and put in the car. Everyone was so nice and helpful at the dealership. I arrived with my daughters car seat and everyone helped me remove it and put in the car. More

Courteous and friendly service representative. On time and respectful. Will visit the service center again On time and respectful. Will visit the service center again More