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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.5
8,524 Reviews

8,524 Reviews of Lexus of Pembroke Pines - Service Center

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April 25, 2025

Read great reviews and traveled 2 hours because I thought it was at least an “typicable” or better Lexus Dealorship. But Overpriced deception! Mislead! Forced to take a loan! By “Kee” a sales mana More

by gcrowe38
Recommend Dealer
No
Employees Worked With
Darren Lusane
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kee sales manager
Jun 05, 2025 -

Lexus of Pembroke Pines responded

It's disheartening to hear about your experience, and I sincerely apologize for any inconvenience you faced during your visit. We want to ensure all outstanding concerns are addressed—please reach out if you'd like to discuss this further or need assistance with anything else related to your purchase. Thank you, Lynn Gonzales - Customer Relations Manager - 954-381-7993

April 25, 2025

Lexus of Pembroke Pines is very fastidious about your vehicle. When you receive your vehicle after service, it looks as though it is brand new. Thank you service techs and everyone in the service departm More

by Davidinbend
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2025 -

Lexus of Pembroke Pines responded

We're delighted to hear that our service team at Lexus of Pembroke Pines made your vehicle look brand new! Thank you for acknowledging their hard work and dedication. We appreciate your feedback!

April 24, 2025

The wait was much longer than expected and informed. Came for routine oil change and inception at 9k miles. Waited 2.5 hours. More

by Ty A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
nA
Apr 25, 2025 -

Lexus of Pembroke Pines responded

We apologize for the longer-than-expected wait during your visit to Lexus of Pembroke Pines. We appreciate your patience and will work on improving our service times in the future. Thank you for bringing this to our attention!

April 24, 2025

Jose was very diligent and informative. He listened to my requests and made sure they were taken care of. Jose was very polite and professional. More

by juflore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2025 -

Lexus of Pembroke Pines responded

Juflore, we're delighted to hear that Jose provided you with diligent and informative service at Lexus of Pembroke Pines. Thank you for sharing your experience!

April 24, 2025

Customers are treated with professionalism and the service was good. Only I was expecting a complimentary wash. More

by JDANIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adeel Sadiq
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 24, 2025

Always great and highly professional service by Jose Amaro. Gets things done efficiently and effectivel. More

by LISAGSTEINBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
José Amaro
Apr 24, 2025 -

Lexus of Pembroke Pines responded

Lisa, thank you for recognizing Jose's professionalism and efficiency at Lexus of Pembroke Pines! We're delighted to know you're satisfied with our service.

April 23, 2025

I’ve been with Lexus for over 20 years and I honestly haven’t met a Service Consultant like Jose Amaro. He truly provides excellent service! More

by carmenarochena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Amaro
Apr 24, 2025 -

Lexus of Pembroke Pines responded

Carmen, thank you for your loyalty and for highlighting Jose's exceptional service at Lexus of Pembroke Pines! We're delighted to have him on our team.

April 23, 2025

Great service! !! The team was very professional and effective, I am very happy with all the help I got. Thank you. More

by SUAREZ_IVETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2025 -

Lexus of Pembroke Pines responded

We're delighted to hear that you had a positive experience with our team at Lexus of Pembroke Pines! Thank you for your kind words, and we're glad we could assist effectively. Enjoy your new ride!

April 23, 2025

From the first service when my car got out of warranty the transmission been acting bad More

by TSACHOU
Workmanship
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
4.0
This rating includes all reviews, with more weight given to recent reviews.
April 22, 2025

My service advisor is patient and understanding, he is the best. Appreciate his hard work More

by TRICIAJACOB1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Fernandez
Apr 23, 2025 -

Lexus of Pembroke Pines responded

Thanks so much for your review. We look forward to your next visit to Lexus of Pembroke Pines!

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