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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.5
8,506 Reviews

8,506 Reviews of Lexus of Pembroke Pines - Service Center

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December 30, 2021

Excellent dealership, I have purchased several vehicles from this location and they treat me with respect each time. More

by tricemiami2
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Andre Armani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andre
Dec 30, 2021 -

Lexus of Pembroke Pines responded

We are so grateful to have you as a returning customer! Thank you for choosing Lexus of Pembroke Pines and for sharing your feedback. We wish you many safe and happy miles ahead!

December 29, 2021

Super fast and good service!! Cordial customer service and the cashier, available to help immediately. More

by beatrizmireya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian, Maria
Dec 29, 2021 -

Lexus of Pembroke Pines responded

Thank you for the rave review! We are delighted to hear that you received prompt service from our Lexus of Pembroke Pines team. Enjoy your day!

December 29, 2021

Nice attention and willingness to help and clarify questions. I thank Mario Padrón and Lorena Ortiz as well as Andres the finance manage and Sal the sales manager. I have pending to take the car to s More

by JMGERS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Ayash
Dec 29, 2021 -

Lexus of Pembroke Pines responded

It is nice to hear that our team was attentive, helpful, and great to work with. We are pleased that Mario, Lorena, Andres, and Sal took excellent care of your vehicle. We're looking forward to helping you with your truck door. See you then, and if you have any other questions, we're here to help.

December 29, 2021

Excelente Servicio! Buena atención!Todo el personal que Excelente Servicio! Buena atención! Todo el personal que atiende con muy buen trato! Todo muy bien!!!!!! More

by AGUSTIN CANONICO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2021 -

Lexus of Pembroke Pines responded

Augustin, mil gracias por las palabras amables sobre nuestro equipo. La atención al cliente es nuestra prioridad más alta, y estamos encantados que te cuidamos tan bien en su última visita a Lexus of Pembroke Pines. Te deseamos lo mejor para el año nuevo, y esperamos volver a verte pronto.

December 29, 2021

Staffs were great and provided great service as well. The car was ready on time and a detailed summary was provided as to what other things or when to service certain things or parts in the car. More

by ALJUNE57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Name not listed
Dec 29, 2021 -

Lexus of Pembroke Pines responded

We are thrilled that our team was so thorough and attentive during your service visit! Thank you for sharing your feedback, and for giving Lexus of Pembroke Pines your business. We hope to welcome you back again!

December 28, 2021

I had a great experience at Lexus of Pembroke Pines purchasing my vehicle with Kazi and then also getting it serviced for the first time at the service center. They are very professional and make the e More

by ASENCIO.LIZI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kazi
Jan 30, 2023 -

Lexus of Pembroke Pines responded

We couldn't be happier your purchase and service experiences thus far have been nothing short of pleasant. Thank you for the outstanding feedback and for your business - we hope to see you again down the road! - the Lexus of Pembroke Pines team

December 27, 2021

I asked to check my tire for a nail they didn't. Because my tire kept getting low. I paid $20 the next day for a nail to be removed from my tire because Lexus didn't check. More

by SONVOGLINE
Recommend Dealer
No
Employees Worked With
Service
Jan 11, 2022 -

Lexus of Pembroke Pines responded

It's very concerning to see this feedback as we pride ourselves on thorough service. I apologize for any inconvenience you dealt with and will speak with my team about your review. If there is anything that I can do to make things right, please call me directly. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

December 27, 2021

My agent has always been very helpful and willing to assist is solving my issues at all times. More

by STEPHEN_HAROLD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Hernandez
Dec 27, 2021 -

Lexus of Pembroke Pines responded

A helpful and can-do attitude is a characteristic we want our team members to have, Stephen! Thank you for the wonderful feedback and for taking your business to Lexus of Pembroke Pines!

December 26, 2021

Very helpful staff. Always a pleasure dealing with your dealership. I have never had a bad experience. I have been a customer for 6 years . More

by ARNEYFAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andre my service advisor , Joseph Ayash
Dec 26, 2021 -

Lexus of Pembroke Pines responded

Thank you for your loyal business and kind words - it really means a lot to us. We're so glad to have you as part of the Lexus of Pembroke Pines family, and it is our pleasure to serve you!

December 26, 2021

Jeff is great. Definitely helped me get a loaner. Though must say it was frustrating to have to get the car up to dealership as the car was displaying an ABS failure. Took two trips within a wee More

by rrcuthbert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
Jan 03, 2022 -

Lexus of Pembroke Pines responded

Thank you for reaching out. I'm very sorry that you had to make multiple trips to our dealership to resolve these concerns. I also apologize that our team wasn't available to discuss this fee. Please give me a call so that I can assist you. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

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