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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.5
8,506 Reviews

8,506 Reviews of Lexus of Pembroke Pines - Service Center

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December 22, 2021

Car was ready at the time I expected and all repairs were completed as requested. More

by ENOVICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey
Dec 22, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to review us! We appreciate your support and are happy to hear that the Lexus of Pembroke Pines team was able to get the job done. Drive safely, and we hope to see you back again down the road!

December 22, 2021

Melissa is very efficient and knowledgeable. She is great and a very pleasant person to deal with. More

by aflamenco
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Melissa Hoe
Dec 22, 2021 -

Lexus of Pembroke Pines responded

All of us at Lexus of Pembroke Pines are happy to see this fantastic feedback! Thank you, Aflamenco, for sharing your positive review with Melissa and our team. See you next time!

December 22, 2021

Excellent customer service, good attention from all the staff. Sebastian is very efficient and helpful. Great Service More

by LILIANAFENG
Customer Service
Recommend Dealer
Yes
Employees Worked With
Sebastian Mejia
Dec 22, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful service experience working with Sebastian. Drive safely, and we hope to see you back again at Lexus of Pembroke Pines!

December 21, 2021

Knowledgeable, willing to work with other, willing to take on extra tasks to help out the team. He is a people person, interacts well with other. he is very well organized at work and does thing in advan More

by ROSE.VALCIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Ayash
Dec 21, 2021 -

Lexus of Pembroke Pines responded

Feedback like yours really lets us know we're hitting the mark when it comes to delivering exceptional service. Thank you for taking the time to leave the Lexus of Pembroke Pines team with your kind feedback. Please let us know if there is anything else we can help you with down the road. Take care!

December 21, 2021

Love the staff. Always nice and helpful. There is always space Every time I call to make the appointment plus near home. Excellent place! More

by MARCEORTA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2021 -

Lexus of Pembroke Pines responded

We appreciate your kind feedback! Thank you for choosing Lexus of Pembroke Pines to assist with your service needs. Safe travels and have a great day!

December 21, 2021

Gustave is the greatest service advisor. He is honest and professional and cares about his customers. He is trustworthy and always on top of things. More

by LIZZY217
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2021 -

Lexus of Pembroke Pines responded

Thanks for stopping in at Lexus of Pembroke Pines! We are happy that Gustave was such a great help to you. We strive to ensure our guests receive five-star customer service, and your kind review made our day.

December 21, 2021

They were friendly and very informative at this location. I appreciate the experience. I would definitely go back! More

by alanalatrice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
NA
Dec 21, 2021 -

Lexus of Pembroke Pines responded

Thank you for stopping in at Lexus of Pembroke Pines. We are happy to see we could earn not only your business but your five stars! We look forward to serving you again in the future!

December 20, 2021

I have no purchase experience with this specific Lexus dealer but so far their service department has been pretty good, I reside in Downtown Miami and I rather go all the way there just for their service More

by lnrdmg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Lexus of Pembroke Pines responded

We are so pleased to hear that we have made servicing your vehicle a stress-free and enjoyable experience. Thank you for making the trips to Lexus of Pembroke Pines to support our team and business!

December 20, 2021

The service coming from the mechanic and Randy was excellent. The ladies in the pick up counter was not that great, and that's the reason for the 4 star. More

by svevans09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Ramos, the mechanic
Dec 20, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking time to share this feedback. We expect all of our team members to deliver five-star service and I apologize for missing the mark. We will use this as a training opportunity, and if there is anything further we can do to assist you, please let me know. Lynn Gonzales - Customer Relations Manager - 954-381-7993

December 20, 2021

Very happy. Could not have been better. Everyone was helpful. Especially John Stiegel. I purchased new tires and they are great More

by SHERSMOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Worker who checked me out when I paid the bill
Dec 20, 2021 -

Lexus of Pembroke Pines responded

We are thrilled to see your five-star review for Lexus of Pembroke Pines! Our team will be sure to give kudos to John for helping you get a new set of tires. Thank you for stopping in, and we'll see you down the road!

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