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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.5
8,506 Reviews

8,506 Reviews of Lexus of Pembroke Pines - Service Center

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December 13, 2021

Prompt, courteous, and on time service. The car was delivered in the timeframe that the representative said it would be ready. It was returned to me clean and running great. The facility is also very c More

by dannyramirez76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy in service department
Dec 13, 2021 -

Lexus of Pembroke Pines responded

Danny - We are very happy to hear that your vehicle is running smoothly after your visit to Lexus of Pembroke Pines. Thank you for the excellent feedback about our service and facilities! We look forward to working together again in the future.

December 12, 2021

Dealer must work on phone calls and holding time services advisors are impossible to reach More

by GINNORUXO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2021 -

Lexus of Pembroke Pines responded

I am very sorry to hear that you have had trouble reaching our team. We strive to deliver attentive, efficient service every time and it is never our intention to cause our guests any inconvenience. Thank you for sharing your feedback, as it helps us improve our processes. I would like to speak with you and ensure that any outstanding questions and concerns are addressed, so please consider reaching out to me directly when you have a moment. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

December 11, 2021

They provide the best service and continue to do so with every visit to the dealership. Everyone is Super helpful and welcoming. More

by michoujoseph_michoujoseph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Ho
Dec 11, 2021 -

Lexus of Pembroke Pines responded

Thank you for the wonderful feedback. Reviews like yours let us know we're making all the right moves. Have a fabulous day! - Lexus of Pembroke Pines

December 11, 2021

After car was dropped for repair, no calls or texts returned from the service advisor ( Erickson) in weeks; Unnecessary repairs without consent ending in exaggerated bills; Car not properly repaire More

by AMOSCHEVALIER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Erickson
Jan 04, 2022 -

Lexus of Pembroke Pines responded

It's our goal to take excellent care of our customers and their vehicles. I truly apologize that we didn't deliver a more communicative service experience and will speak with my team to find out why these issues occurred. Unfortunately, loaners need to be booked in advance since there is such a high demand. If you would like to discuss anything further, I'm available to take your call. I would appreciate the chance to make things right. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

December 11, 2021

I want to edit this review and say that I actually looked under my car today and noticed what I initially came in to fix which was a hanging splash gaurd under my car had sply just been stuffed under.... no More

by K C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
ALFREDO
Jan 03, 2022 -

Lexus of Pembroke Pines responded

I am concerned to hear this feedback as we have a much higher standard for our customers. It's never our intention to inconvenience or undervalue our guests. I will be discussing your feedback with our team to find out exactly what happened here. I would like to discuss this further and try to right our wrongs, but in the event, I am unable to find your contact information, please give me a call at your earliest convenience. Robert Ladaga - Service Director - 954-443-2332

December 11, 2021

Anytime I need to go to the dealership or anything or call on the phone everything is just great. Everyone that I deal with is very respectful and proper More

by DSH91
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jose Camara. Richard monivis
Dec 13, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are thrilled to hear that you have enjoyed your time working with the Lexus of Pembroke Pines team. We appreciate your support and hope to see you back again down the road!

December 11, 2021

They have a really professional team there jod is really nice and claean I always deal with them More

by YUSUF IQBAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne
Dec 13, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review! We appreciate your business and are happy to hear that you had such a successful service experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

December 11, 2021

Very professionally and friendly setting. I felt at ease with Lexus team! Thank you again More

by WPIERR16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Ayash
Dec 13, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review! We appreciate your business and are happy to hear that you are so confident in the Lexus of Pembroke Pines team to get the job done. Drive safely, and we hope to see you back!

Nov 27, 2022 -

WPIERR16 responded

I am disappointed with the disingenuous service experience. I am still awaiting to be emailed back by a service manager.

December 10, 2021

Went for scheduled maintenance service was good as usual and service rep. Andre Rust was great More

by BGL0611
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Andre Rust
Dec 10, 2021 -

Lexus of Pembroke Pines responded

We're so glad our team has left a wonderful impression on you, and we hope to see you again next time! Have a wonderful day! - Lexus of Pembroke Pines

December 10, 2021

was good . taken care of all the maintenance needs . fixed all in no time . happy More

by moe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
andre rust
Dec 10, 2021 -

Lexus of Pembroke Pines responded

Moe, thank you for the great review! We appreciate your business and are thrilled to hear that you had such a successful service experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

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