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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,217 Reviews
Call Service Center (954) 443-2020

8,219 Reviews of Lexus of Pembroke Pines - Service Center

Sort by
October 11, 2021

Whenever I go to Lexus and get my car serviced there, I see Andre and he’s very personable and helpful. More

by VBLEMUR
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Andre
Report | Print
Oct 12, 2021 -

Lexus of Pembroke Pines responded

Thank you for giving Andre your kudos! We're happy to have him part of the Lexus of Pembroke Pines team. Please let us know if there is anything else we can do for you down the road. Take care!

October 11, 2021

This has been one of the greatest service provided to me since my tenure at Lexus. They are simply the BEST with special thanks to John Steigele and Alex Sandino. More

by SABRINA.TAYLOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigele
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Oct 11, 2021 -

Lexus of Pembroke Pines responded

What a fantastic review! Thank you so much for sharing this feedback about John and Alex. We are grateful to have you as a Lexus of Pembroke Pines customer.

October 10, 2021

Excellent service! Staff is courteous, quick and efficient. I'm a fan! I'll keep coming back! More

by ana6
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Palacio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Ayash
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Oct 11, 2021 -

Lexus of Pembroke Pines responded

Thanks for the wonderful review of Lexus of Pembroke Pines! It makes us happy that our team was courteous and efficient. We appreciate your business and look forward to working with you again soon.

October 10, 2021

CLEAN, ORGANIZE, FRIENDLY BUT PRICEY.IT TOOK LONGER BUT CLEAN, ORGANIZE, FRIENDLY BUT PRICEY. IT TOOK LONGER BUT I HAD A LOANER SO THAT WAS NOT A PROBLEM. More

by SHARZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JOE
Report | Print
Oct 11, 2021 -

Lexus of Pembroke Pines responded

Thank you for your patience as well as this feedback. We are grateful to have you as a Lexus of Pembroke Pines customer and will keep your review in mind moving forward. Enjoy your week!

October 09, 2021

First time service was smoothe and effortless. The staff was courteous and professional. Very pleasant experience. More

by ANNMARIECLARKE60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric
Report | Print
Oct 11, 2021 -

Lexus of Pembroke Pines responded

We're glad your first service visit was smooth and seamless, Ann Marie! Thank you for the kind review - the whole Lexus of Pembroke Pines team deeply appreciates it!

October 09, 2021

5000 miles service. Took delivery of vehicle on time. I got all my questions answered with additional information. They delivered within the time frame . More

by garjendra1
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jose
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Oct 11, 2021 -

Lexus of Pembroke Pines responded

We're glad we made your service visit a success! Thank you so much for your business and for sharing - the entire Lexus of Pembroke Pines team appreciates it!

October 09, 2021

Where do I start. Dropped my car off for service at 9:30 didn’t pick up till after 6pm nobody called to update me on my vehicle. Then I picked up my vehicle it was not washed and this isn’t the first time I More

by Alexia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ronald Hector
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2021 -

Lexus of Pembroke Pines responded

It's hard to hear that you didn't receive the communicative and meticulous service we aim to deliver, Alexia. It's important that you can rely on our team for thorough care, and this is something we will address with our service team. I won't have the ability to contact you based on this review. Would you consider reaching out to me when time permits? I would like to see what I can do to improve the outcome of your visit. Kindly, Osiris Barcelo - Service Manager - (954) 443-2332

October 08, 2021

3 hour oil change when scheduled in advance plus tried to sell me oil and gas additives for a car which only runs synthetic oil and premium gasoline More

by bhennessee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Rivera
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2021 -

Lexus of Pembroke Pines responded

I apologize that your wait and elements of your service left you feeling unsatisfied. This is never the outcome we want. I will make a note of your concerns, but I also invite you to call me at (954) 443-2332 if you'd like to discuss this directly. I would be glad to address any reservations you may have and see if there is anything I can do to rectify this. Best, Osiris Barcelo - Service Manager

October 07, 2021

I Missed my forever favorite advisor Gustavo Palacio, but John was amazing, ps. I hope next time my car came back more clean like old times. Regards, More

by lily3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John new services advisor is not in this list
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Oct 07, 2021 -

Lexus of Pembroke Pines responded

Thanks for the wonderful review of Lexus of Pembroke Pines! We're pleased that John was excellent to work with, and we appreciate your kind words.

October 07, 2021

Everything was great! The service, the customer care, and the cleanliness was wonderful. Thank you! More

by VANESANGUILY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres
Report | Print
Oct 07, 2021 -

Lexus of Pembroke Pines responded

We are thrilled that your visit was so positive from top to bottom! Thank you for choosing Lexus of Pembroke Pines for your service needs, we hope to welcome you back for your future auto needs.

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