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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,281 Reviews
Call Service Center (954) 443-2020

8,281 Reviews of Lexus of Pembroke Pines - Service Center

Sort by
October 07, 2021

I Missed my forever favorite advisor Gustavo Palacio, but John was amazing, ps. I hope next time my car came back more clean like old times. Regards, More

by lily3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John new services advisor is not in this list
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Oct 07, 2021 -

Lexus of Pembroke Pines responded

Thanks for the wonderful review of Lexus of Pembroke Pines! We're pleased that John was excellent to work with, and we appreciate your kind words.

October 07, 2021

Everything was great! The service, the customer care, and the cleanliness was wonderful. Thank you! More

by VANESANGUILY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres
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Oct 07, 2021 -

Lexus of Pembroke Pines responded

We are thrilled that your visit was so positive from top to bottom! Thank you for choosing Lexus of Pembroke Pines for your service needs, we hope to welcome you back for your future auto needs.

October 07, 2021

Great customer service provided by the Lexus maintenance team. Once the mechanic finished the service, they wash my car. 👍🏻 More

by CAMILOACUARTAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2021 -

Lexus of Pembroke Pines responded

Thanks for the wonderful review of Lexus of Pembroke Pines! We're pleased that our team took great care of your vehicle--we appreciate the confidence in our work. See you again next time!

October 07, 2021

We have always received amazing service and help from everyone here. Melissa is incredibly helpful. More

by TERRATECHINTL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mesllisa
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Oct 07, 2021 -

Lexus of Pembroke Pines responded

Thank you for your continued business and your confidence in Melissa! Your support means a lot to us and we look forward to welcoming you back to Lexus of Pembroke Pines for your next service visit.

October 07, 2021

Great dealership, very helpful and friendly staff and professional service at this location. Definitely recommend. More

by Adriana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amed Rordiguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Art Armani
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 07, 2021 -

Lexus of Pembroke Pines responded

Adriana, your recommendation means the world to us! Thank you for trusting Lexus of Pembroke Pines with your business, we hope to work with you for a long time to come. Happy driving!

October 06, 2021

Appointment was on time, they asked to wait 2 hours for service and before that was ready. Andre is always very sharp, no complaints More

by ISAAC17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Rust
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Oct 06, 2021 -

Lexus of Pembroke Pines responded

Isaac, thank you for the great review! We appreciate your business and are thrilled to hear that you had such a successful service experience working with Andre and the team. Drive safely, and we hope to see you back at Lexus of Pembroke Pines!

October 06, 2021

Excellent customer service. However, this time I wasn’t very happy with the final service More

by JOHNVELASQUEZ2004
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Oct 07, 2021 -

Lexus of Pembroke Pines responded

We really appreciate your continued business and I am sorry to hear that your recent service fell short of our high standards. If you would be willing to speak with me directly, our team would be grateful for another opportunity to assist you and give you a five-star experience. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

Oct 07, 2021 -

JOHNVELASQUEZ2004 responded

You can call me at 9546086043. Around noon

October 06, 2021

Unsure if my car was actually fixed. Felt as they were trying to get me spend more money on unnecessary items and to retrieve your car when you are told it’s ready is atrocious. Waited 30 minutes for more More

by refereero23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andres
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Oct 25, 2021 -

Lexus of Pembroke Pines responded

It's disappointing to hear this feedback, as it is certainly our wish to have our customers be satisfied and have confidence in our work. Further, we like our clients to keep in mind that we have a large facility. Being so, some of our vehicles are parked further than others. I apologize for any extended wait times. If you're willing, feel free to give me a call. Best, Osiris Barcelo - Service Manager - (954) 443-2332

October 06, 2021

Sebastian was nothing but excellent. On-time, did not have to wait for too long. I think that your service team is getting better. Thank you More

by FCHACIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Mejias
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Oct 06, 2021 -

Lexus of Pembroke Pines responded

Thank you for sharing your glowing feedback about Sebastian and our service team! We are thrilled that your visit was efficient and top-notch. See you next time at Lexus of Pembroke Pines!

October 06, 2021

Good experience will go back again and refer to family and friends .. every part was a good experience More

by YJEAN_78
Recommend Dealer
Yes
Employees Worked With
Don’t remember name
Report | Print
Oct 07, 2021 -

Lexus of Pembroke Pines responded

We are so grateful to have earned your business. Thank you for supporting Lexus of Pembroke Pines and we look forward to assisting you and your vehicle needs again in the future. Have a great day!

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