Lexus of Pembroke Pines - Service Center

Unprofessional customer service, staff were clueless about where my car was nobody paid attention to me when I said that my car was all the time parking there that’s was one of the fact that provoked a about where my car was nobody paid attention to me when I said that my car was all the time parking there that’s was one of the fact that provoked a delay with the service. Poor knowledgeable staff that check my car the person that called me with the diagnostic gave me three different versions about what my car had. Still today I don’t have my car and I wasn’t offered a loaner because supposedly the service wasn’t part of the dealer and everyone knows that’s not true, Lexus is expensive I am a loyal customer but is ok Lexus of a Pembroke Pines is not the only one. I wasn’t happy with my last deal now I even more unhappy, you just lost no only one customer you lost two. More

It took a little while to get the appointment. I didn't know how to schedule it but everything went fine. I don't remember the service advisor's name. know how to schedule it but everything went fine. I don't remember the service advisor's name. More

Great service. Friendly and knowledgeable very professional. Produced timely assistance. Look forward to my return great staff professional. Produced timely assistance. Look forward to my return great staff More

The service was a great experience. The service department was friendly, open and courteous during my visit. department was friendly, open and courteous during my visit. More

Quality service is good in general, but there’s always a way for improvement. Parts service is very good, however it needs a competitive prices. way for improvement. Parts service is very good, however it needs a competitive prices. More

i am satisfy with the service, i will always comeback topembroke pines lexus to service my lexus rx350 topembroke pines lexus to service my lexus rx350 More

Pu/drop off service great. Car clean and service was complete. Oil change done, brake pads noticed for future change all under certified warranty. complete. Oil change done, brake pads noticed for future change all under certified warranty. More

Very professional service from the original greeter to the final check out. Service was fast and my service rep, Rod Fuller, was friendly and very professional. the final check out. Service was fast and my service rep, Rod Fuller, was friendly and very professional. More

Always a bad experience. I don't know how you guys have returning customers. Serviced my car, didn't even get a good vacuum. Everyone was rude except the guy who checked me in, the cashier and the lady tha returning customers. Serviced my car, didn't even get a good vacuum. Everyone was rude except the guy who checked me in, the cashier and the lady that gave me the rental. And unfortunately I spoke with about 10 people on my visit. Went into sales department and the body shop. More

Everyone I come across at this dealership is friendly and professional. From the young lady he greets me at the service drive up to the cashier and finally with Jeffrey Hernandez my service representative. professional. From the young lady he greets me at the service drive up to the cashier and finally with Jeffrey Hernandez my service representative. He immediately set up my service and kept me updated on the completion of the maintenance service. I will definitely be back. More