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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,281 Reviews
Call Service Center (954) 443-2020

8,281 Reviews of Lexus of Pembroke Pines - Service Center

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October 04, 2021

Jeff Hernandez was excellent in every aspect he fully explain what they were going to do to my car will defently refers my friends to Lexus Of Pembroke Pines More

by Marie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Hernandez
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Oct 04, 2021 -

Lexus of Pembroke Pines responded

Hi Marie - It means a lot to see your positive review! Thank you for choosing Lexus of Pembroke Pines and for taking the time to share your experience with Jeff and the team. Drive safely until we welcome you back next time!

October 04, 2021

Alex was professional and knowledgeable concerning the needs of my car and got me moved through the process quickly. More

by JACKTUCKER50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex
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Oct 04, 2021 -

Lexus of Pembroke Pines responded

It was our privilege to serve you, thanks so much! We are thrilled that Alex could help us earn your five stars. - Lexus of Pembroke Pines Team

October 04, 2021

It’s always a pleasure , having John personal care and knowledge about what needs are on your car , after many years More

by ZRMUNOZ
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John
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Oct 05, 2021 -

Lexus of Pembroke Pines responded

We're glad we're delivering the top-notch care we strive for! Thank you for the fabulous feedback and loyal business, from the whole Lexus of Pembroke Pines team. See you next time!

October 04, 2021

I used to go there since its open. I get well with but lately is disorganize More

by babyeok
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Palacio
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2021 -

Lexus of Pembroke Pines responded

I'm sorry to hear that you're frustrated. I'd like to understand a bit more about why you're upset so that I can help. If you're willing, please give me a call at you're convenience. Best, Osiris Barcelo - Service Manager - (954) 443-2332

October 03, 2021

Very great customer service. Great advisor who took care of us and gave us timely updates. More

by Calandra74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Rust
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Oct 03, 2021 -

Lexus of Pembroke Pines responded

We are thrilled to see that your experience with us was a positive one. Thanks for supporting Lexus of Pembroke Pines!

October 03, 2021

Jeff Hernandez was very professional, attentive and provided timely updates. I love my LEXUS! Love that I can trust the knowledge and feel safe in my car. More

by lgarcia322
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeff Hernandez
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Oct 03, 2021 -

Lexus of Pembroke Pines responded

Jeff is wonderful! Thank you for taking a moment to highlight his fantastic service. We appreciate your support of Lexus of Pembroke Pines!

October 03, 2021

Rodney was very nice and professional. The service was quick only took about an hour , will definitely come back More

by DSANMARTINN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Fuller
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Oct 04, 2021 -

Lexus of Pembroke Pines responded

We're delighted to hear that Rodney's efficient care will be the reason you return to Lexus of Pembroke Pines! We're grateful to have supportive customers like you, and we hope we'll have another chance to take fantastic care of you again soon!

October 02, 2021

After learning that my previous Service person was no longer there, a friend of mine told me to request her Service person John, and I did, and was not disappointed. John took very good care of me and m More

by QUEENFLO09
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Adam Hoglievina
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2021 -

Lexus of Pembroke Pines responded

John will be delighted to see that his welcoming and meticulous care left you very satisfied with your service visit! We're honored that you continue to put your trust in the Lexus of Pembroke Pines team and will be ready to assist you whenever you require service next!

October 02, 2021

I enjoy the service professional , The customer service with Lexus it’s absolutely great, That is the reason that I always return to re-purchase another Lexus. More

by JANICEROBE
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Erickson In the service department they were very helpful
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Oct 04, 2021 -

Lexus of Pembroke Pines responded

We're so glad to hear that we're delivering the outstanding customer service we strive for, Janice! Thank you for sharing and for being such a loyal customer of Lexus of Pembroke Pines!

October 02, 2021

Great service as always from Jeffrey and his team!Right Great service as always from Jeffrey and his team! Right on time, clean, and fast! More

by FCAPELLA.WCE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey
Report | Print
Oct 02, 2021 -

Lexus of Pembroke Pines responded

We are delighted to see that Jeffrey is creating experiences that keep you coming back to us. Thanks for your continued support of Lexus of Pembroke Pines!

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