Lexus of Pembroke Pines - Service Center

Service is good but sometimes the wait is too long for no reason. They bounced me around from agent to agent even with an appointment reason. They bounced me around from agent to agent even with an appointment More

John was very helpful. He found my car’s issue was covered under a recall and helped me save a large repair bill. Part had to be shipped from Japan and he kept me updated weekly. covered under a recall and helped me save a large repair bill. Part had to be shipped from Japan and he kept me updated weekly. More

Staff carries out their duties in a professional. Service job was done n given time. Service job was done n given time. More

Was left with a sour note when I noticed that the invoice has a note at the bottom offering topping the fluids; when I sat down with the advisor earlier he indicated that was part of the 30k maintenance prog has a note at the bottom offering topping the fluids; when I sat down with the advisor earlier he indicated that was part of the 30k maintenance program because that’s not normally done anymore under regular oil change. Why to imply he would put a note to do it as a courtesy? Also not clean unless you ask; but is cover and advisor did not add to the request even though we discussed how it was washed and vacuumed under my lease before I bought it. Felt cheated by giving incomplete and inaccurate information to start with: just trying to sell their recommended 30k miles maintenance. More

I need to wait for 3 hours; the explanation was that the car need many update because it was the first, but I need to brought the car for a replacement oof tyre and they do the same procedure car need many update because it was the first, but I need to brought the car for a replacement oof tyre and they do the same procedure More

Rod Fuller was excellent! Very professional and immediately got notification by text and personally from him when my car was ready. The car was ready as promised. Everyone I dealt with that day gav immediately got notification by text and personally from him when my car was ready. The car was ready as promised. Everyone I dealt with that day gave great customer service. More

bad service no rent a car the hay no ask no body for my situation just say no that set situation just say no that set More

Melissa Ho is an excellent service technician. She always seems to have the interest and satisfaction of the customer as her priority. seems to have the interest and satisfaction of the customer as her priority. More

Very nice service awesome customer service,,did not wait to long for my car kept in touch by phone and text to long for my car kept in touch by phone and text More

Everyone was friendly and professional. the estimated time given for my wait was accurate. Very pleased with the service. time given for my wait was accurate. Very pleased with the service. More