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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,288 Reviews

8,288 Reviews of Lexus of Pembroke Pines - Service Center

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September 29, 2021

very good auto service, perform the 10,000 mile service. very good auto service, perform the 10,000 mile service . More

by javierverrastro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : isido garcia
Sep 30, 2021 -

Lexus of Pembroke Pines responded

Thank you for choosing Lexus of Pembroke Pines for your service needs! We are happy to hear that our team delivered such a high quality of work and we hope to welcome you back for your future auto needs. Drive safely!

September 29, 2021

My Service Advisor was out to lunch. So another Service Advisor took care of me. He was outstanding. More

by schwannawanna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Forgot his name
Sep 29, 2021 -

Lexus of Pembroke Pines responded

Thanks for the excellent review of Lexus of Pembroke Pines! Thanks for trusting us to take care of your vehicle.

September 28, 2021

Took my car in for service. Rodney, the service advisor was friendly and warned me of the wait time in advance. Only complaint I have is when I picked up my car, they had left a half empty water bottle in More

by VARGASBCDE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney
Sep 30, 2021 -

Lexus of Pembroke Pines responded

Thanks for trusting us to take care of your vehicle, but I'm sorry that we left a water bottle. We expect more from our team, and I apologize. If there's any other way we can improve your experience next time, please let me know. Best, Osiris Barcelo - Service Manager - (954) 443-2332

September 28, 2021

Really a great service! Actual service time is less than the expected time. Loved it! More

by VENKATASMULLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro Gracia
Sep 28, 2021 -

Lexus of Pembroke Pines responded

We are so happy our Lexus of Pembroke Pines team earned your five stars. Thanks for taking a moment to share your positive service experience. See you soon!

September 28, 2021

I called to walk in on a Sunday and the receptionist assured me if I made it in by 1:30pm I would be accommodated. I arrived at 1pm and was advised I would be unable to get service because there were on More

by QAIYIMT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Fuller
Sep 30, 2021 -

Lexus of Pembroke Pines responded

Thank you for trusting us with your auto needs. I apologize that we weren't able to assist you at your first visit. I will speak with my team to find out what caused this miscommunication, and I hope we have the chance to deliver five-star service in the future. Osiris Barcelo - Service Manager - (954) 443-2332

September 28, 2021

Great service and attention from the Specialist. The Car wash amazing. Great and clean facilites More

by jsegrera
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review! We appreciate your business and are happy to hear that you had such a seamless service experience working with the Lexus of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

September 28, 2021

Thank u Lexus 4 the service I receive professional n always with great attitude from ur staff More

by CEEBOT31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney
Sep 28, 2021 -

Lexus of Pembroke Pines responded

Thank you for the amazing review and for doing business with us! We hope to see you back again soon! - the Lexus of Pembroke Pines team

September 28, 2021

The process is inefficient. There are a lot of bodies but little doing or to show for it. When booking an appointment we specify the reason, you check in your car and have to wait at least half an hour for a More

by Darlene.duran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I didn't interact with any of these individuals.
Oct 15, 2021 -

Lexus of Pembroke Pines responded

Darlene - we're sorry to hear you feel our processes and procedures are inefficient. We do our best to make the service experience seamless for our guests, and we're disappointed we fell short this time around. I will take note of this feedback as we are always looking for ways to improve, but if you'd like to discuss this directly, please don't hesitate to give me a call. I would be glad to address your concerns and see if there is anything I can do to restore your confidence in our team. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

September 27, 2021

Service was good, never actually met with anyone. Thought I would since it was the first service. More

by Skyliner251
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are happy to hear that you had a successful service experience at Lexus of Pembroke Pines. With regard to the rest of your feedback, I would be happy to speak with you to see that any outstanding concerns or questions regarding your vehicle have been fully addressed. If you are willing to discuss this, please give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

September 27, 2021

The replaced tint on the rear now has more bubbles than previously. Will have to return. More

by awhittyone1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Ayash
Sep 30, 2021 -

Lexus of Pembroke Pines responded

I am sorry to hear that you did not have a more successful experience working with us. We strive to deliver efficient and knowledgeable service, and it is never our intention to inconvenience our guests. I would be happy to speak with you to see if there is anything more I can do to assist with your situation. If you are willing to discuss this, please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

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