Lexus of Pembroke Pines - Service Center

Had a great client experience with Randy. All my needs were taken care of. Randy was very friendly and attentive to my needs. were taken care of. Randy was very friendly and attentive to my needs. More

Excellent service from start to finish. The service department is on top of everything. Got my vehicle in, diagnosed the problem, communicated the problem to me prior to doing anything to the vehicle. department is on top of everything. Got my vehicle in, diagnosed the problem, communicated the problem to me prior to doing anything to the vehicle. My service writer, John Steigele, a person I've been dealing with for 20 years is the best. He told me the problem with the vehicle, I gave him and the service department the go ahead for repairs/maintenance and got my car back later the same day. More

I arrived at 11:55 for a 12:00 appointment that specified I was waiting on site for the service. Sent to waiting area and didn't see service advisor until 12:25, then took until 3:05 for an oil change and ti I was waiting on site for the service. Sent to waiting area and didn't see service advisor until 12:25, then took until 3:05 for an oil change and tire rotation. When I got in car I saw that car had been running for 55 minutes. I will say everyone I encountered was very polite, but this kind of wait for basic routine service is too long. More

Great experience! From the time I got there, until I left. Rodney, as usual, was very attentive to make sure he understood my needs/requests and, took the time to explain options. Also experienced gre left. Rodney, as usual, was very attentive to make sure he understood my needs/requests and, took the time to explain options. Also experienced great treatment from all other staff that I interacted with, from checking in the car, buying snacks, cashiers and, checking out. Everything was done as agreed. Thanks!!! More

My visit was characterized by prompt courteous service and attention from the moment my car was checked in at the driveway to my interaction with the service coordinator to my checkout with the cashier an and attention from the moment my car was checked in at the driveway to my interaction with the service coordinator to my checkout with the cashier and the car loaner desk More

Lexus at Pembroke Pines has been 5 star service with me for 20 years. Best! for 20 years. Best! More

John personifies exactly what customer service should look & feel like! It was my first time working with him, but he left such a great impression, I will always ask for him moving forward until he retir look & feel like! It was my first time working with him, but he left such a great impression, I will always ask for him moving forward until he retires! More

Melissa is professional and friendly to work with. She understands her customers and strives to always provide excellent customer service. understands her customers and strives to always provide excellent customer service. More

The service advisor Sebastian Mejia was really nice and quickly helped register my vehicle for an oil change. I appreciate his help and expedite service as I had to go to work. quickly helped register my vehicle for an oil change. I appreciate his help and expedite service as I had to go to work. More

My cars home away from home. Always a good experience when I come to service my car. Kept up to date on things. when I come to service my car. Kept up to date on things. More